Industry News
IBM News Feed
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Classrooms Going Virtual
IBM - Announcements Apr 9, 2020 | 14:00 pmHow Cisco and IBM Are Helping Students in Europe Continue Learning Amid COVID-19 Crisis
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Prysmian Group Selects IBM To Help Accelerate Digital Transformation With Adoption of IBM Cloud
IBM - Announcements Apr 9, 2020 | 07:00 amThe new efficient IT infrastructure to support the group's global growth strategy
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Movius Adopts IBM Public Cloud to Empower Global Enterprises to Scale Communications Continuity in a Secured Environment
IBM - Announcements Apr 3, 2020 | 17:14 pmMovius Leverages IBM public cloud and IBM Cloud Internet Services to Support Clients in Highly Regulated Industries as Businesses Rapidly Scale Remote Workforces
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IBM Offers "Watson Assistant for Citizens" to Provide Responses to COVID-19 Questions
IBM - Announcements Apr 2, 2020 | 04:01 am
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Your Computer Can Help Scientists Seeking Potential COVID-19 Treatments
IBM - Announcements Apr 1, 2020 | 11:11 am
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Knowledge Executive News Feed
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Blockchain all set to disrupt CX strategies and contact center operations
Knowledge Executive Media Site Sep 16, 2019 | 08:20 amGlobal research report surveys executives across eight key vertical markets in Australia, Canada, the UK and the US Blockchain is a massively disruptive prevailing technology trend that is revolutionizing business operating models to offer early adopters a distinct competitive market[…]
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The length – or lifetime – of customer service interactions and experiences
Knowledge Executive Media Site Sep 12, 2019 | 13:24 pmThomas Reby is a Senior Strategy Manager at Google in Ireland. He is an internationally experienced CX professional, with a proven track record of leading multi-national teams and business programs in the service and commerce industries. I met Thomas at[…]
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Advance Insights from Africa Blended AI Survey at Genesys Summit
Knowledge Executive Media Site Jun 30, 2019 | 09:31 amAlmost two thirds (64%) of global, midsized contact centers and CX executives recognize that the connected customer journey can elevate their competitive advantage and have an immediate impact on their business, and yet a report by Frost & Sullivan reveals[…]
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Automation in Contact Centres – is it Hype or High-Priority?
Knowledge Executive Media Site May 9, 2019 | 06:15 amPeter Ryan is one of the most recognised international experts on customer experience (CX) globally. A stalwart at the respected industry analyst firm Ovum, where he spent many years leading their research into contact centres, he created his own company,[…]
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Bots vs Humans: BBC News Interviews Daniel Julien
Knowledge Executive Media Site May 2, 2019 | 18:33 pmConsumers have become more individualized and channels have multiplied, but the customer is still the focal point for every meaningful interaction. This was again clear in an interview that Susannah Streeter of BBC World News held with Teleperformance Founder and[…]
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