BPESA

news bg

IT Web News Feed

UP TOGGLE DOWN

Top 5 Offshore CX Delivery Locations Unveiled

There was excitement, entertainment and lots of shared insights at the CxOutsourcers industry webinar on April 8, 2021 when the Top 5 Most Favored Offshore...

Business Continuity Planning for CX Operations

Do you have a Business Continuity Plan for your CX operations? The Covid-19 pandemic proved that disruptive global events could occur without notice and can...

How will smarter experiences create smarter jobs of the (near) future?

Responding to evolving consumer preferences regarding digital engagement and empathetic services requires a balanced combination of smart technologies and smart human talent, asserts a special...

Exploring Bogotá, Colombia as a Nearshore CX Delivery Location

Over 90 participants registered for the webinar Explore Bogotá: New Trends and Nearshore Advantages hosted by Transcom on February 18, 2021. This virtual forum and...

10 Big Changeovers: Watch, Wait and Wonder!

The unprecedented events and disruptions from 2020 and the early part of 2021 reshaped industries and set the global economy on a new trajectory. Although...

New CX Realities with the Biden Administration

As Joe Biden was sworn in as the 46th President of the United States of America, the team at Genesis Global Business Services | Knowledge...

10 Inspirational and Innovative CX Leaders

Customer experience (CX) is perhaps the most important factor to business success today. Delighting customers by meeting and exceeding their expectations drives repeat business from...

2020 Global IPA and EDO Business Continuity Market Intelligence Report

Global pandemic calls for new approach to foreign direct investment (FDI) New research reveals how global Investment Promotion Agencies (IPA) and Economic Development Organizations (EDO)...

5 Business Continuity Best Practice Case Studies

Lockdown measures imposed to stem the spread of COVID-19 upended entrenched operating models and exposed the cracks in business continuity plans. However, pockets of competence...

5 Key CX Business Outcomes

NTT 2020 Global Customer Experience Benchmarking Report highlights the need for enabling technology vital to deliver the effortless CX that connected customers demand Consumer expectations...

IBM News Feed

UP TOGGLE DOWN

IBM to Acquire myInvenio to help Organizations Use AI-powered Automation to Better Streamline Business Processes

Addition of myInvenio provides customers with a comprehensive AI-powered automation portfolio for business automation - including process mining, robotic process automation (RPA), document processing, workflow,...

IBM, Red Hat and Cobuilder Spearhead Development of OpenBuilt to Accelerate Digital Transformation across the...

New cross industry collaboration joins forces to create OpenBuilt, based on Red Hat OpenShift and IBM Cloud to help build faster and more cost-effectively, while...

IBM Cloud for Financial Services Accelerates Innovation with Support for Red Hat OpenShift and Other...

SAP joins ecosystem of more than 90 partners and FinTechs serving financial institutions worldwide

Knowledge Executive News Feed

UP TOGGLE DOWN

Top 5 Offshore CX Delivery Locations Unveiled

There was excitement, entertainment and lots of shared insights at the CxOutsourcers industry webinar on April 8, 2021 when the Top 5 Most Favored Offshore...

Business Continuity Planning for CX Operations

Do you have a Business Continuity Plan for your CX operations? The Covid-19 pandemic proved that disruptive global events could occur without notice and can...

How will smarter experiences create smarter jobs of the (near) future?

Responding to evolving consumer preferences regarding digital engagement and empathetic services requires a balanced combination of smart technologies and smart human talent, asserts a special...

Exploring Bogotá, Colombia as a Nearshore CX Delivery Location

Over 90 participants registered for the webinar Explore Bogotá: New Trends and Nearshore Advantages hosted by Transcom on February 18, 2021. This virtual forum and...

10 Big Changeovers: Watch, Wait and Wonder!

The unprecedented events and disruptions from 2020 and the early part of 2021 reshaped industries and set the global economy on a new trajectory. Although...

New CX Realities with the Biden Administration

As Joe Biden was sworn in as the 46th President of the United States of America, the team at Genesis Global Business Services | Knowledge...

10 Inspirational and Innovative CX Leaders

Customer experience (CX) is perhaps the most important factor to business success today. Delighting customers by meeting and exceeding their expectations drives repeat business from...

2020 Global IPA and EDO Business Continuity Market Intelligence Report

Global pandemic calls for new approach to foreign direct investment (FDI) New research reveals how global Investment Promotion Agencies (IPA) and Economic Development Organizations (EDO)...

5 Business Continuity Best Practice Case Studies

Lockdown measures imposed to stem the spread of COVID-19 upended entrenched operating models and exposed the cracks in business continuity plans. However, pockets of competence...

5 Key CX Business Outcomes

NTT 2020 Global Customer Experience Benchmarking Report highlights the need for enabling technology vital to deliver the effortless CX that connected customers demand Consumer expectations...
×

Message

Failed loading XML... xmlParseEntityRef: no name
 

IT Web Newsfeed

IBM News Feed

Knowledge Executive News Feed

SIGN-UP FOR OUR MONTHLY NEWSLETTER