Job creation is a priority for the eThekwini Municipality when they participate in the Global Business Services (GBS) development programme costing R3 million per year.
A report from the Economic Development and Planning Committee was approved in council for the GBS sector development programme to undertake development programmes to grow the sector in the eThekwini municipal area and to improve employment creation.
The municipality will also enter into a new Memorandum of
by Dr. Nik Eberl
South Africa does not need to guess what economic success looks like. We have already done it. Over the past decade, the country has quietly built one of the world’s most competitive Global Business Services (GBS) sectors — attracting multinational investment, exporting high-value services, and creating hundreds of thousands of jobs for young South Africans. What began as a call-centre industry has evolved into a sophisticated ecosystem spanning customer experience, fintech
The Western Cape is on the cusp of a remarkable transformation, with plans to create thousands of jobs through a colossal R131 billion infrastructure pipeline, reports Cape {town} Etc.
By tightening coordination, unlocking partnerships, and aligning funding, the IMC aims to ensure that projects preparing for
In a time of policy uncertainty and a sluggish economy creating few jobs, there is good news with one sector.
The global business services (GBS) sector is creating jobs, with 90% going to young people who are struggling to find jobs.
According to the latest Business Process Enabling South Africa’s (BPESA) job creation report, the sector showed positive trends
The world’s first dedicated independent accreditation has been launched for the Business Process Outsourcing (BPO) sector which will bring more transparency and support for organisations searching for a South African-based BPO partner.
The CEM Africa Summit 2025 is set to redefine the future of customer experience (CX) by placing Artificial Intelligence (AI) at the heart of the conversation. With the rapid evolution of AI technologies, the summit will bring together thought leaders, innovators, and industry experts to explore how AI is transforming CX across industries such as finance, retail, and telecoms.
This year’s summit, taking place from 12 – 14 August, will feature an impressive lineup of speakers who are at the
Ryan Strategic Advisory’s annual sounding of enterprise contact center buyers indicates that for the third straight year, India is the most-favored offshore destination for customer experience delivery.
The 2025 CX Technology and Global Services Survey collated the views of 819 captive contact center leaders in 12 national demand markets based in Western Europe, Asia-Pacific and North America during Q1 of this year. Each of these individuals was asked to provide their level of
In recent years, outsourcing to South Africa has become an increasingly popular option for companies seeking skilled talent, cost efficiency, and time-zone compatibility. As businesses globally look to optimise operations, reduce overheads, and access world-class services, South Africa has emerged as a compelling destination—especially in the areas of business process outsourcing (BPO), IT services, customer support, and back-office functions.
In this article, we explore the
Johannesburg Mayor Dada Morero has called on the international community to recognise cities as key drivers of global economic growth.
Delivering his State of the City Address on Wednesday, Morero emphasised Johannesburg’s critical role in supporting South Africa’s G20 Presidency.
He said cities such as Joburg are at the forefront of innovation, partnerships, and economic opportunity.
"Cities across the world are the engines of growth. This growth is anchored through partnership, innovation
The local industry body of the high-value global business services (GBS) sector is closely monitoring the rising geopolitical shockwaves between SA and the US.
The sector has witnessed significant investment from global players in recent years, as well as brought offshore opportunities to SA, providing youth employment opportunities.
During a media briefing on SA’s enhanced GBS advantage, hosted by Business Process Enabling South Africa (BPESA), CEO Reshni Singh detailed SA’s
South Africa's Global Business Services (GBS) sector is well-placed to attract new foreign direct investment, according to the trade body Business Process Enabling South Africa (BPESA).
Based on its new statistics, this sector could drive export growth and contribute 500 000 cumulative jobs, particularly for youth, by 2030, says BPESA.
It reveals that the local GBS sector
South Africa’s national global business services sector representative body, Business Process Enabling South Africa (BPESA) on Tuesday launched its refreshed sector value proposition. This is intended to attract further foreign direct investment (FDI) into the sector and to create jobs, with a target of 500 000 cumulative jobs by 2030.
“The refreshed value proposition is part of BPESA’s drive to champion South Africa as a premier
