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2020 Global IPA and EDO Business Continuity Market Intelligence Report

Global pandemic calls for new approach to foreign direct investment (FDI) New research reveals how global Investment Promotion Agencies (IPA) and Economic Development Organizations (EDO)...

10 Inspirational and Innovative CX Leaders

Customer experience (CX) is perhaps the most important factor to business success today. Delighting customers by meeting and exceeding their expectations drives repeat business from...

5 Business Continuity Best Practice Case Studies

Lockdown measures imposed to stem the spread of COVID-19 upended entrenched operating models and exposed the cracks in business continuity plans. However, pockets of competence...

5 Key CX Business Outcomes

NTT 2020 Global Customer Experience Benchmarking Report highlights the need for enabling technology vital to deliver the effortless CX that connected customers demand Consumer expectations...

2020 Global Finance & Accounting (F&A) Vertical Demand Survey

2020 Global Finance & Accounting Research Unpacks the Latest Investment Priorities and Digital Transformation Trends The global finance and accounting (F&A) sector has enjoyed consecutive...

Blockchain all set to disrupt CX strategies and contact center operations

Global research report surveys executives across eight key vertical markets in Australia, Canada, the UK and the US Blockchain is a massively disruptive prevailing technology...

The length – or lifetime – of customer service interactions and experiences

Thomas Reby is a Senior Strategy Manager at Google in Ireland. He is an internationally experienced CX professional, with a proven track record of leading...

Advance Insights from Africa Blended AI Survey at Genesys Summit

Almost two thirds (64%) of global, midsized contact centers and CX executives recognize that the connected customer journey can elevate their competitive advantage and have...

Automation in Contact Centres – is it Hype or High-Priority?

Peter Ryan is one of the most recognised international experts on customer experience (CX) globally. A stalwart at the respected industry analyst firm Ovum, where...

Bots vs Humans: BBC News Interviews Daniel Julien

Consumers have become more individualized and channels have multiplied, but the customer is still the focal point for every meaningful interaction. This was again clear...

IBM News Feed

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IBM Boosts Its Hybrid Cloud Consulting Capability with Taos

Second cloud consulting acquisition expands global footprint;

IBM Helps Audi UK Reimagine the Digital Customer Experience

Online sales inquiries increase 59%; car buying experience puts prospective customers in the driver's seat

Covalent Taps IBM Blockchain to Help Track the Carbon Impact of its AirCarbon®-based Fashion Goods

Covalent uses IBM Blockchain, powered by IBM LinuxONE, to help it create a new, validated level of environmental impact tracing

IBM Tops U.S. Patent List for 28th Consecutive Year with Innovations in Artificial Intelligence, Hybrid...

More Than Quarter Century of Patent Leadership Demonstrates IBM's Long-Term Commitment to a Culture of Scientific Discovery and Innovation

IBM Acquires 7Summits to Drive Digital Transformations for Salesforce Clients

AI-powered intelligent workflows accelerate customer, employee and partner outcomes

Knowledge Executive News Feed

UP TOGGLE DOWN

2020 Global IPA and EDO Business Continuity Market Intelligence Report

Global pandemic calls for new approach to foreign direct investment (FDI) New research reveals how global Investment Promotion Agencies (IPA) and Economic Development Organizations (EDO)...

10 Inspirational and Innovative CX Leaders

Customer experience (CX) is perhaps the most important factor to business success today. Delighting customers by meeting and exceeding their expectations drives repeat business from...

5 Business Continuity Best Practice Case Studies

Lockdown measures imposed to stem the spread of COVID-19 upended entrenched operating models and exposed the cracks in business continuity plans. However, pockets of competence...

5 Key CX Business Outcomes

NTT 2020 Global Customer Experience Benchmarking Report highlights the need for enabling technology vital to deliver the effortless CX that connected customers demand Consumer expectations...

2020 Global Finance & Accounting (F&A) Vertical Demand Survey

2020 Global Finance & Accounting Research Unpacks the Latest Investment Priorities and Digital Transformation Trends The global finance and accounting (F&A) sector has enjoyed consecutive...

Blockchain all set to disrupt CX strategies and contact center operations

Global research report surveys executives across eight key vertical markets in Australia, Canada, the UK and the US Blockchain is a massively disruptive prevailing technology...

The length – or lifetime – of customer service interactions and experiences

Thomas Reby is a Senior Strategy Manager at Google in Ireland. He is an internationally experienced CX professional, with a proven track record of leading...

Advance Insights from Africa Blended AI Survey at Genesys Summit

Almost two thirds (64%) of global, midsized contact centers and CX executives recognize that the connected customer journey can elevate their competitive advantage and have...

Automation in Contact Centres – is it Hype or High-Priority?

Peter Ryan is one of the most recognised international experts on customer experience (CX) globally. A stalwart at the respected industry analyst firm Ovum, where...

Bots vs Humans: BBC News Interviews Daniel Julien

Consumers have become more individualized and channels have multiplied, but the customer is still the focal point for every meaningful interaction. This was again clear...
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