IT Web Newsfeed
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Court orders union out of Mustek head office
Sep 18, 2020 | 15:49 pm
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The labour union has been restrained from interfering with, threatening, harming or damaging, intimidating, harassing and non-striking employees. -
Vanderbijl pupils receive tablets
Sep 18, 2020 | 12:34 pm
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The MTN SA Foundation and partners donate a multimedia centre and tablets to learners at Sapphire Secondary School in the hopes to improve the country’s 4IR skills capacity. -
Inside Game’s new ‘future-ready’ store
Sep 18, 2020 | 12:11 pm
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The retail giant introduces what it calls a “reimagined future-ready” store at the Mall of Africa, as part of its innovative customer experience strategy. -
Government has high hopes for SITA’s reconfiguration
Sep 18, 2020 | 10:45 am
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The State IT Agency’s reconfiguration process aims to position it beyond being a government procurement arm, says minister Stella Ndabeni-Abrahams. -
Mustek locks down Midrand HQ as workers strike
Sep 18, 2020 | 07:26 am
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Deliveries and collections at the ICT distributor halted after the strike escalated when vehicles leaving or entering the premises were targeted.
IBM News Feed
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Bloomberg Television and Intelligence Squared U.S. Announce Lineup for Debut “That’s Debatable” Episode, Premiering on on Friday, October 9 at 7:00 PM
IBM - Announcements Sep 18, 2020 | 18:03 pm- Debating the Motion “It’s Time to Redistribute the Wealth”: Robert Reich & Yanis Varoufakis vs. Allison Schrager & Larry Summers
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IBM Watson Assistant Can Help States Deliver Critical Voting Information to Citizens
IBM - Announcements Sep 17, 2020 | 12:00 pmIdaho Secretary of State's Office has adopted IBM Watson Assistant to help nearly 1 million voters ahead of 2020 general elections
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IBM Establishes First Quantum Education and Research Initiative for Historically Black Colleges and Universities
IBM - Announcements Sep 17, 2020 | 10:00 amQuantum Center part of broader HBCU investment, including additional $100M in Skills Academy technology, assets, resources and skills development
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Mayflower Autonomous Ship Launches
IBM - Announcements Sep 15, 2020 | 13:53 pm- Robot research ship from ProMare and IBM takes to sea
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IBM Joins Forces With Nielsen Global Consumer Business To Expand Data Targeting Offerings For Marketers
IBM - Announcements Sep 14, 2020 | 13:50 pmAI-Enabled Targeting Solution Combines Weather Intelligence, Location and Point-of-Sale Data to Create Actionable Insights for Marketers
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Knowledge Executive News Feed
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Blockchain all set to disrupt CX strategies and contact center operations
Knowledge Executive Media Site Sep 16, 2019 | 08:20 amGlobal research report surveys executives across eight key vertical markets in Australia, Canada, the UK and the US Blockchain is a massively disruptive prevailing technology trend that is revolutionizing business operating models to offer early adopters a distinct competitive market[…]
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The length – or lifetime – of customer service interactions and experiences
Knowledge Executive Media Site Sep 12, 2019 | 13:24 pmThomas Reby is a Senior Strategy Manager at Google in Ireland. He is an internationally experienced CX professional, with a proven track record of leading multi-national teams and business programs in the service and commerce industries. I met Thomas at[…]
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Advance Insights from Africa Blended AI Survey at Genesys Summit
Knowledge Executive Media Site Jun 30, 2019 | 09:31 amAlmost two thirds (64%) of global, midsized contact centers and CX executives recognize that the connected customer journey can elevate their competitive advantage and have an immediate impact on their business, and yet a report by Frost & Sullivan reveals[…]
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Automation in Contact Centres – is it Hype or High-Priority?
Knowledge Executive Media Site May 9, 2019 | 06:15 amPeter Ryan is one of the most recognised international experts on customer experience (CX) globally. A stalwart at the respected industry analyst firm Ovum, where he spent many years leading their research into contact centres, he created his own company,[…]
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Bots vs Humans: BBC News Interviews Daniel Julien
Knowledge Executive Media Site May 2, 2019 | 18:33 pmConsumers have become more individualized and channels have multiplied, but the customer is still the focal point for every meaningful interaction. This was again clear in an interview that Susannah Streeter of BBC World News held with Teleperformance Founder and[…]
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