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How are CX service providers responding to pandemic challenges?

The global COVID’19 pandemic sent industries into turmoil when surging infection rates forced state- and country-wide shutdowns. Amid stringent social distancing requirements and shelter-at-home orders,...

Patient Satisfaction Declined During Pandemic According to U.S. Consumer Trends Survey Facilitated by Knowledge Executive

New research highlights the need for hospitals and health systems to strengthen human and digital patient communication Stericycle Communication Solutions has announced the results of...

Top 5 Offshore CX Delivery Locations Unveiled

There was excitement, entertainment and lots of shared insights at the CxOutsourcers industry webinar on April 8, 2021 when the Top 5 Most Favored Offshore...

Business Continuity Planning for CX Operations

Do you have a Business Continuity Plan for your CX operations? The Covid-19 pandemic proved that disruptive global events could occur without notice and can...

How will smarter experiences create smarter jobs of the (near) future?

Responding to evolving consumer preferences regarding digital engagement and empathetic services requires a balanced combination of smart technologies and smart human talent, asserts a special...

Exploring Bogotá, Colombia as a Nearshore CX Delivery Location

Over 90 participants registered for the webinar Explore Bogotá: New Trends and Nearshore Advantages hosted by Transcom on February 18, 2021. This virtual forum and...

10 Big Changeovers: Watch, Wait and Wonder!

The unprecedented events and disruptions from 2020 and the early part of 2021 reshaped industries and set the global economy on a new trajectory. Although...

New CX Realities with the Biden Administration

As Joe Biden was sworn in as the 46th President of the United States of America, the team at Genesis Global Business Services | Knowledge...

10 Inspirational and Innovative CX Leaders

Customer experience (CX) is perhaps the most important factor to business success today. Delighting customers by meeting and exceeding their expectations drives repeat business from...

2020 Global IPA and EDO Business Continuity Market Intelligence Report

Global pandemic calls for new approach to foreign direct investment (FDI) New research reveals how global Investment Promotion Agencies (IPA) and Economic Development Organizations (EDO)...

IBM News Feed

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Nueva Pescanova to Help Ensure the Traceability of Products with IBM Food Trust, Supporting More...

• Based on the GDST 1.0 standards and IBM Food Trust blockchain technology, the Nueva Pescanova Group is helping enable consumers to follow the journey of...

UK STFC Hartree Centre and IBM Begin Five-Year, £210 Million Partnership to Accelerate Discovery and...

New Hartree National Centre for Digital Innovation will bring together innovative AI, quantum computing and the expertise of STFC Hartree Centre and IBM to benefit...

GK Software Collaborates with IBM to Accelerate Retail Innovation and Enhance Customer Omni-Channel Experience with...

GK’s CLOUD4RETAIL hosted on IBM Cloud to help drive innovation and enhance the omni-channel experience

Harmont & Blaine Chooses IBM Cloud to Support the Company's Growth in the Global Markets

The Italian clothing brand relies on hybrid cloud capabilities from IBM and BlueIT to meet the needs of an enhanced user -experience for its clients

Knowledge Executive News Feed

UP TOGGLE DOWN

How are CX service providers responding to pandemic challenges?

The global COVID’19 pandemic sent industries into turmoil when surging infection rates forced state- and country-wide shutdowns. Amid stringent social distancing requirements and shelter-at-home orders,...

Patient Satisfaction Declined During Pandemic According to U.S. Consumer Trends Survey Facilitated by Knowledge Executive

New research highlights the need for hospitals and health systems to strengthen human and digital patient communication Stericycle Communication Solutions has announced the results of...

Top 5 Offshore CX Delivery Locations Unveiled

There was excitement, entertainment and lots of shared insights at the CxOutsourcers industry webinar on April 8, 2021 when the Top 5 Most Favored Offshore...

Business Continuity Planning for CX Operations

Do you have a Business Continuity Plan for your CX operations? The Covid-19 pandemic proved that disruptive global events could occur without notice and can...

How will smarter experiences create smarter jobs of the (near) future?

Responding to evolving consumer preferences regarding digital engagement and empathetic services requires a balanced combination of smart technologies and smart human talent, asserts a special...

Exploring Bogotá, Colombia as a Nearshore CX Delivery Location

Over 90 participants registered for the webinar Explore Bogotá: New Trends and Nearshore Advantages hosted by Transcom on February 18, 2021. This virtual forum and...

10 Big Changeovers: Watch, Wait and Wonder!

The unprecedented events and disruptions from 2020 and the early part of 2021 reshaped industries and set the global economy on a new trajectory. Although...

New CX Realities with the Biden Administration

As Joe Biden was sworn in as the 46th President of the United States of America, the team at Genesis Global Business Services | Knowledge...

10 Inspirational and Innovative CX Leaders

Customer experience (CX) is perhaps the most important factor to business success today. Delighting customers by meeting and exceeding their expectations drives repeat business from...

2020 Global IPA and EDO Business Continuity Market Intelligence Report

Global pandemic calls for new approach to foreign direct investment (FDI) New research reveals how global Investment Promotion Agencies (IPA) and Economic Development Organizations (EDO)...
 

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