The world’s first dedicated independent accreditation has been launched for the Business Process Outsourcing (BPO) sector which will bring more transparency and support for organisations searching for a South African-based BPO partner.
The world’s first dedicated independent accreditation has been launched for the Business Process Outsourcing (BPO) sector which will bring more transparency and support for organisations searching for a South African-based BPO partner.
The CEM Africa Summit 2025 is set to redefine the future of customer experience (CX) by placing Artificial Intelligence (AI) at the heart of the conversation. With the rapid evolution of AI technologies, the summit will bring together thought leaders, innovators, and industry experts to explore how AI is transforming CX across industries such as finance, retail, and telecoms.
This year’s summit, taking place from 12 – 14 August, will feature an impressive lineup of speakers who are at the
Ryan Strategic Advisory’s annual sounding of enterprise contact center buyers indicates that for the third straight year, India is the most-favored offshore destination for customer experience delivery.
The 2025 CX Technology and Global Services Survey collated the views of 819 captive contact center leaders in 12 national demand markets based in Western Europe, Asia-Pacific and North America during Q1 of this year. Each of these individuals was asked to provide their level of
In recent years, outsourcing to South Africa has become an increasingly popular option for companies seeking skilled talent, cost efficiency, and time-zone compatibility. As businesses globally look to optimise operations, reduce overheads, and access world-class services, South Africa has emerged as a compelling destination—especially in the areas of business process outsourcing (BPO), IT services, customer support, and back-office functions.
In this article, we explore the
Johannesburg Mayor Dada Morero has called on the international community to recognise cities as key drivers of global economic growth.
Delivering his State of the City Address on Wednesday, Morero emphasised Johannesburg’s critical role in supporting South Africa’s G20 Presidency.
He said cities such as Joburg are at the forefront of innovation, partnerships, and economic opportunity.
"Cities across the world are the engines of growth. This growth is anchored through partnership, innovation
The local industry body of the high-value global business services (GBS) sector is closely monitoring the rising geopolitical shockwaves between SA and the US.
The sector has witnessed significant investment from global players in recent years, as well as brought offshore opportunities to SA, providing youth employment opportunities.
During a media briefing on SA’s enhanced GBS advantage, hosted by Business Process Enabling South Africa (BPESA), CEO Reshni Singh detailed SA’s
South Africa's Global Business Services (GBS) sector is well-placed to attract new foreign direct investment, according to the trade body Business Process Enabling South Africa (BPESA).
Based on its new statistics, this sector could drive export growth and contribute 500 000 cumulative jobs, particularly for youth, by 2030, says BPESA.
It reveals that the local GBS sector
South Africa’s national global business services sector representative body, Business Process Enabling South Africa (BPESA) on Tuesday launched its refreshed sector value proposition. This is intended to attract further foreign direct investment (FDI) into the sector and to create jobs, with a target of 500 000 cumulative jobs by 2030.
“The refreshed value proposition is part of BPESA’s drive to champion South Africa as a premier
Artificial Intelligence (AI) is transforming industries worldwide, helping businesses streamline operations, improve customer experiences, and drive growth. However, developing and managing AI in-house can be expensive and complex.
This is why AI outsourcing is the next big thing.
AI outsourcing allows companies to leverage AI expertise without the high costs and resource demands of an in-house team.
From conversational AI to data-driven automation, outsourcing AI services is
Nelson Mandela Bay Municipality (NMBM) has emerged as the fastest growing region in South Africa for the global business services sector, following Johannesburg, Cape Town and Durban.
This is according to data from the municipality's Economic Development, Tourism and Agriculture (EDTA) Directorate.
NMBM Member of the Mayoral Committee for the EDTA, Bassie Kamana, on Monday said she was encouraged by the rapid growth of the global business services sector (call centre services) within
Unpacking why employee recognition and reward is at the core of South Africa’s Success and Growth in Global Business Services
By Noori Allie, Customer Service Executive at Achievement Awards Group and Reshni Singh, CEO of BPESA
We live in a time when attracting and retaining top talent across a multi-generational, increasingly mobile workforce is massively challenging. It’s a global phenomenon that is critical to the success and sustainability of every business, but
The sector, which contributed just under R13.6bn in export revenue during the same period, is on track to create 500,000 jobs by 2030 to meet the targets set out in the sector’s master plan launched in 2022, according to the Business Process Enabling South Africa (BPESA), the national industry body for the GBS sector.
BPESA chairperson Zain Patel revealed that in the past year 10 new international business process outsourcing (BPO) operators had chosen to invest in South