GovChat to provide UN with decision-making citizen data

The national citizen engagement platform signs an agreement to supply the UN with data to understand social experiences faced by South Africans.

Cajee brothers to appear virtually at Africrypt inquiry

Africrypt directors Ameer and Raees Cajee, who shut the crypto investment platform in April, will appear next month before an inquiry ordered by court-appointed liquidators.

Telkom Yep marketplace adds new features for SMEs

The online marketplace for SMEs introduces new digital solutions to help local businesses increase online visibility and grow their revenue.

CaixaBank boosts digital capabilities with IBM Cloud for Financial Services; Onboards to New IBM Cloud Multizone Region in Spain

- IBM's new Cloud Multizone Region (MZR) is designed to help European companies accelerate the development of intelligent workflows based on IBM's hybrid cloud approach and RedHat OpenShift in a secured environment.

DISH Selects IBM's AI-Powered Automation and Network Orchestration Software and Services for New Cloud-Native 5G Network

IBM and DISH to apply and implement customized software designed to enhance agility, reduce costs and create new revenue streams on DISH's 5G network

Kyndryl Names Harsh Chugh as Chief Operating Officer

Africa’s rise as GBS juggernaut

New report plots the growth of business process outsourcing and services in Africa Key Facts and Highlights • Africa’s GBS offshoring market is estimated to be worth $8.3 billion rising to US$11.7 billion by 2023. • The combined domestic and[…]

Patient Satisfaction Declined During Pandemic According to U.S. Consumer Trends Survey Facilitated by Knowledge Executive

New research highlights the need for hospitals and health systems to strengthen human and digital patient communication Stericycle Communication Solutions has announced the results of its U.S. Consumer Trends in Patient Engagement Survey, conducted at a pivotal moment in time[…]

Business Continuity Planning for CX Operations

Do you have a Business Continuity Plan for your CX operations? The Covid-19 pandemic proved that disruptive global events could occur without notice and can have a drastic impact on your customer experience (CX) and contact centre operations. In a[…]