Industry News
IBM News Feed
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GMEX Taps IBM Blockchain to Support Digital Assets
IBM - Announcements Sep 19, 2019 | 10:00 amGMEX Fusion Digital Capital Markets Technology Suite to power live transactions for DAG Global across two leading cryptocurrency exchanges
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New IBM Inventory Visibility Helps Improve Omnichannel Profitability and Customer Experience for High-Turn Inventory Industries
IBM - Announcements Sep 18, 2019 | 18:21 pmSupply Chain Application Optimizes Order Management Process with Single, Real-Time View of Orders and Inventory Across Entire Fulfillment Network
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Avaya and IBM Sign Agreement to Accelerate Hybrid Cloud Strategy and Drive Business Transformation
IBM - Announcements Sep 18, 2019 | 15:54 pmAvaya adopts hybrid cloud solutions from IBM to expand Avaya ReadyNow private cloud to help deliver more value and innovation
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IBM Opens Quantum Computation Center in New York; Brings World's Largest Fleet of Quantum Computing Systems Online, Unveils New 53-Qubit Quantum System for Broad Use
IBM - Announcements Sep 18, 2019 | 12:00 pmFleet of ten quantum systems benefit from the industry's most powerful hardware with improved stability to propel quantum computing forward
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IBM Works With City of Los Angeles to Combat Cybercrime
IBM - Announcements Sep 17, 2019 | 16:00 pmLaunches New Services to Bring Enterprise Threat Intelligence to Cities and Municipalities; Launches Three Complimentary Cyber Preparedness Training Sessions for U.S. Cities Combating Ransomware
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Knowledge Executive News Feed
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Blockchain all set to disrupt CX strategies and contact center operations
Knowledge Executive Media Site Sep 16, 2019 | 08:20 amGlobal research report surveys executives across eight key vertical markets in Australia, Canada, the UK and the US Blockchain is a massively disruptive prevailing technology trend that is revolutionizing business operating models to offer early adopters a distinct competitive market[…]
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The length – or lifetime – of customer service interactions and experiences
Knowledge Executive Media Site Sep 12, 2019 | 13:24 pmThomas Reby is a Senior Strategy Manager at Google in Ireland. He is an internationally experienced CX professional, with a proven track record of leading multi-national teams and business programs in the service and commerce industries. I met Thomas at[…]
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Advance Insights from Africa Blended AI Survey at Genesys Summit
Knowledge Executive Media Site Jun 30, 2019 | 09:31 amAlmost two thirds (64%) of global, midsized contact centers and CX executives recognize that the connected customer journey can elevate their competitive advantage and have an immediate impact on their business, and yet a report by Frost & Sullivan reveals[…]
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Automation in Contact Centres – is it Hype or High-Priority?
Knowledge Executive Media Site May 9, 2019 | 06:15 amPeter Ryan is one of the most recognised international experts on customer experience (CX) globally. A stalwart at the respected industry analyst firm Ovum, where he spent many years leading their research into contact centres, he created his own company,[…]
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Bots vs Humans: BBC News Interviews Daniel Julien
Knowledge Executive Media Site May 2, 2019 | 18:33 pmConsumers have become more individualized and channels have multiplied, but the customer is still the focal point for every meaningful interaction. This was again clear in an interview that Susannah Streeter of BBC World News held with Teleperformance Founder and[…]
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