Industry News
IBM News Feed
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AEGEAN Airlines selects IBM to Deliver Innovative Customer Experiences
IBM - Announcements Dec 5, 2019 | 14:00 pmAEGEAN adopts IBM public cloud to infuse AI into its business model
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IBM Named a Leader in IDC MarketScape: Worldwide Support Services 2019 Vendor Assessment
IBM - Announcements Dec 5, 2019 | 14:00 pmIBM one of seven companies recognized
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Autostrade per l'Italia and IBM Announce an Innovative Autostrade "IOT" Solution to Monitor and Manage Infrastructure in Real-Time Based on IBM Maximo
IBM - Announcements Dec 4, 2019 | 13:00 pmNew solution integrates IBM artificial intelligence and will be deployed as a pilot by end of year with total coverage anticipated by 2020
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IBM Watson Health Demonstrates Global Imaging Market Momentum
IBM - Announcements Dec 1, 2019 | 13:00 pmHardin Memorial Health First to "Go Live" with IBM Watson Imaging Patient Synopsis
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Cenovus Energy Selects IBM to Boost Digital Transformation with SAP®
IBM - Announcements Nov 25, 2019 | 14:00 pmImplementation of SAP® S/4HANA® paves the way for process innovation, future growth
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Knowledge Executive News Feed
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Blockchain all set to disrupt CX strategies and contact center operations
Knowledge Executive Media Site Sep 16, 2019 | 08:20 amGlobal research report surveys executives across eight key vertical markets in Australia, Canada, the UK and the US Blockchain is a massively disruptive prevailing technology trend that is revolutionizing business operating models to offer early adopters a distinct competitive market[…]
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The length – or lifetime – of customer service interactions and experiences
Knowledge Executive Media Site Sep 12, 2019 | 13:24 pmThomas Reby is a Senior Strategy Manager at Google in Ireland. He is an internationally experienced CX professional, with a proven track record of leading multi-national teams and business programs in the service and commerce industries. I met Thomas at[…]
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Advance Insights from Africa Blended AI Survey at Genesys Summit
Knowledge Executive Media Site Jun 30, 2019 | 09:31 amAlmost two thirds (64%) of global, midsized contact centers and CX executives recognize that the connected customer journey can elevate their competitive advantage and have an immediate impact on their business, and yet a report by Frost & Sullivan reveals[…]
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Automation in Contact Centres – is it Hype or High-Priority?
Knowledge Executive Media Site May 9, 2019 | 06:15 amPeter Ryan is one of the most recognised international experts on customer experience (CX) globally. A stalwart at the respected industry analyst firm Ovum, where he spent many years leading their research into contact centres, he created his own company,[…]
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Bots vs Humans: BBC News Interviews Daniel Julien
Knowledge Executive Media Site May 2, 2019 | 18:33 pmConsumers have become more individualized and channels have multiplied, but the customer is still the focal point for every meaningful interaction. This was again clear in an interview that Susannah Streeter of BBC World News held with Teleperformance Founder and[…]
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