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Conversational AI, particularly Digital Voice Agents (DVAs), is transforming the operations of Business Process Outsourcing (BPO) centres worldwide. These intelligent agents can speak the language of customers, providing exceptional caller experiences and revolutionizing customer service in various industries.

Insurance claims can be a stressful process, especially when you're dealing with the aftermath of a car accident. Contacting your insurance provider shouldn't add to the hassle. However

South Africa has been named the Greatest Country on Earth by over 30,000 travel enthusiasts! Although South Africans have always known that (!), for the last ten years in a row New Zealand had won that accolade, with most tourists wanting to travel there.

But now it’s SA’s turn to shine in the sun. The readers of Britain’s The Telegraph newspaper voted in their thousands, putting South Africa at the top of the Travel Awards! And voting Cape Town as the Best Worldwide City!

The editors claim

Ventrica is delighted to announce a new partnership with Clarks, Britain’s leading shoe manufacturer and retailer. 

As of June 1st, 34 new colleagues from Clarks UK business, became part of the Ventrica family. In addition to the UK-based team, multi-lingual agents from Ventrica’s South African eco-system will enhance Clarks customer experience.

Clarks in-store and online customers will now enjoy an enhanced customer experience supported by Ventrica’s leading customer service suite which

The National Assembly has officially approved sign language as South Africa's 12th official language.

Parliamentary spokesperson, Moloto Mothapo said the bill was introduced and referred to the committee in January 2023.

He said the NA approved the Report of the Portfolio Committee on Justice and Constitutional Development on the Constitution Eighteenth Amendment Bill [B1 – 2023] to amend section 6 of the Constitution of the Republic of South Africa, 1996. The amendment is to include

India ranks first among enterprise CX decision-makers as their most favored choice for offshore customer management delivery for the second consecutive year. The results are based on the views of 712 interviews conducted with captive contact center decision-makers based in North America, Western Europe, Japan and Australia during the second half of Q1 2023. It forms part of the broader 2023 Front Office CX Omnibus Survey, which will be published by Ryan Strategic Advisory in the coming


In late 2021 and during 2022 we have witnessed a significant take up of office space in the prime office nodes throughout eThekwini. It may seem to be acontradiction in many people views considering the economic climate we are experiencing in SA with the challenges we have seen over the last 2 or 3 years, however, the reality on the ground confirms demand has increased and supply is drying up.In this period there has been a noticeable shift in office use, and we do

 Corey Goldbaum

Callzilla is excited to announce the launch of our services in South Africa! With a growing demand for high-quality customer service and the wealth of talent available in the region, we knew it was the perfect place to expand our operations. We are proud to introduce our amazing South African team, who are ready and eager to deliver exceptional customer service to our clients here in North America.

Our South African team is a diverse and talented group of

The Eastern Cape of South Africa is set to undergo a digital revolution with the introduction of the new 2Africa submarine cable which has been landed at Pollock beach located in Gqeberha.

This new high-speed internet link will open numerous opportunities for businesses both in urban and rural areas across the province, particularly in the Global Business Services/Business Process Outsourcing (GBS/BPO) sector.

Discovery, iSON Xperiences, Startek, are just some of the major operators that can

GK Africa Announces Its Partnership With We Think Code. GK Africa announced partnership with WeThinkCode_to realise their vision of a homegrown development team to support their solutions.

Global companies are supporting intricate tech in diverse parts of the world and stand to benefit from sourcing region-specific developers in places like South Africa. Tapping into the brightest technical resources starts with creating local opportunities and fostering an environment conducive to growth. In


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