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IT Web News Feed

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Africa’s rise as GBS juggernaut

New report plots the growth of business process outsourcing and services in Africa Key Facts and Highlights • Africa’s GBS offshoring market is estimated to...

How are CX service providers responding to pandemic challenges?

The global COVID’19 pandemic sent industries into turmoil when surging infection rates forced state- and country-wide shutdowns. Amid stringent social distancing requirements and shelter-at-home orders,...

Patient Satisfaction Declined During Pandemic According to U.S. Consumer Trends Survey Facilitated by Knowledge Executive

New research highlights the need for hospitals and health systems to strengthen human and digital patient communication Stericycle Communication Solutions has announced the results of...

Top 5 Offshore CX Delivery Locations Unveiled

There was excitement, entertainment and lots of shared insights at the CxOutsourcers industry webinar on April 8, 2021 when the Top 5 Most Favored Offshore...

Business Continuity Planning for CX Operations

Do you have a Business Continuity Plan for your CX operations? The Covid-19 pandemic proved that disruptive global events could occur without notice and can...

How will smarter experiences create smarter jobs of the (near) future?

Responding to evolving consumer preferences regarding digital engagement and empathetic services requires a balanced combination of smart technologies and smart human talent, asserts a special...

Exploring Bogotá, Colombia as a Nearshore CX Delivery Location

Over 90 participants registered for the webinar Explore Bogotá: New Trends and Nearshore Advantages hosted by Transcom on February 18, 2021. This virtual forum and...

10 Big Changeovers: Watch, Wait and Wonder!

The unprecedented events and disruptions from 2020 and the early part of 2021 reshaped industries and set the global economy on a new trajectory. Although...

New CX Realities with the Biden Administration

As Joe Biden was sworn in as the 46th President of the United States of America, the team at Genesis Global Business Services | Knowledge...

10 Inspirational and Innovative CX Leaders

Customer experience (CX) is perhaps the most important factor to business success today. Delighting customers by meeting and exceeding their expectations drives repeat business from...

IBM News Feed

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Francisco Partners to Acquire IBM’s Healthcare Data and Analytics Assets

Upon close, acquisition to position new standalone company for next phase of growth

IBM Welcomes LG Electronics to the IBM Quantum Network to Advance Industry Applications of Quantum...

LG Electronics joins IBM Quantum Network and aims to explore applications of quantum computing to support big data, artificial intelligence, connected cars, digital transformation, IoT,...

IBM Watson Advertising Brings AI-Driven Weather Analytics to AWS Data Exchange

IBM Watson Advertising and The Weather Company offer AWS Data Exchange users access to weather data and insights to inform marketing strategies

Knowledge Executive News Feed

UP TOGGLE DOWN

Africa’s rise as GBS juggernaut

New report plots the growth of business process outsourcing and services in Africa Key Facts and Highlights • Africa’s GBS offshoring market is estimated to...

How are CX service providers responding to pandemic challenges?

The global COVID’19 pandemic sent industries into turmoil when surging infection rates forced state- and country-wide shutdowns. Amid stringent social distancing requirements and shelter-at-home orders,...

Patient Satisfaction Declined During Pandemic According to U.S. Consumer Trends Survey Facilitated by Knowledge Executive

New research highlights the need for hospitals and health systems to strengthen human and digital patient communication Stericycle Communication Solutions has announced the results of...

Top 5 Offshore CX Delivery Locations Unveiled

There was excitement, entertainment and lots of shared insights at the CxOutsourcers industry webinar on April 8, 2021 when the Top 5 Most Favored Offshore...

Business Continuity Planning for CX Operations

Do you have a Business Continuity Plan for your CX operations? The Covid-19 pandemic proved that disruptive global events could occur without notice and can...

How will smarter experiences create smarter jobs of the (near) future?

Responding to evolving consumer preferences regarding digital engagement and empathetic services requires a balanced combination of smart technologies and smart human talent, asserts a special...

Exploring Bogotá, Colombia as a Nearshore CX Delivery Location

Over 90 participants registered for the webinar Explore Bogotá: New Trends and Nearshore Advantages hosted by Transcom on February 18, 2021. This virtual forum and...

10 Big Changeovers: Watch, Wait and Wonder!

The unprecedented events and disruptions from 2020 and the early part of 2021 reshaped industries and set the global economy on a new trajectory. Although...

New CX Realities with the Biden Administration

As Joe Biden was sworn in as the 46th President of the United States of America, the team at Genesis Global Business Services | Knowledge...

10 Inspirational and Innovative CX Leaders

Customer experience (CX) is perhaps the most important factor to business success today. Delighting customers by meeting and exceeding their expectations drives repeat business from...
 

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