Telkom backs down on spectrum interdict against ICASA

The telco asks the courts to remove from the roll its urgent application to interdict the regulator.

SA tech start-up Orderin bags R70m in new funds

The funding will allow the start-up to expand and scale its talent and tech, and grow its customer base.

Silicon Valley software engineering school opens in Joburg

Holberton School SA will soon welcome its first students to train as software engineers to meet the growing IT skills demand.

Francisco Partners to Acquire IBM’s Healthcare Data and Analytics Assets

Upon close, acquisition to position new standalone company for next phase of growth

IBM Acquires Envizi to Help Organizations Accelerate Sustainability Initiatives and Achieve Environmental Goals

IBM Watson Advertising Brings AI-Driven Weather Analytics to AWS Data Exchange

IBM Watson Advertising and The Weather Company offer AWS Data Exchange users access to weather data and insights to inform marketing strategies

Africa’s rise as GBS juggernaut

New report plots the growth of business process outsourcing and services in Africa Key Facts and Highlights • Africa’s GBS offshoring market is estimated to be worth $8.3 billion rising to US$11.7 billion by 2023. • The combined domestic and[…]

Patient Satisfaction Declined During Pandemic According to U.S. Consumer Trends Survey Facilitated by Knowledge Executive

New research highlights the need for hospitals and health systems to strengthen human and digital patient communication Stericycle Communication Solutions has announced the results of its U.S. Consumer Trends in Patient Engagement Survey, conducted at a pivotal moment in time[…]

Business Continuity Planning for CX Operations

Do you have a Business Continuity Plan for your CX operations? The Covid-19 pandemic proved that disruptive global events could occur without notice and can have a drastic impact on your customer experience (CX) and contact centre operations. In a[…]