IT Web Newsfeed
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TymeBank, Discovery Bank see customer gains during lockdown
ITWeb.co.za latest news Jul 8, 2020 | 10:53 am
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The digital banks report an upswing in on-boarding new customers, as more consumers look to branchless banking channels for their financial services. -
LG’s Velvet 5G now available in SA
ITWeb.co.za latest news Jul 8, 2020 | 10:41 am
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The South Korean electronics company makes 5G smartphone inroads, launching another 5G-enabled device in the local market. -
DiData, HelloCrowd debut HR apps to assist during COVID-19
ITWeb.co.za latest news Jul 8, 2020 | 10:33 am
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The companies develop a talent experience management platform to help businesses recruit, onboard, induct and engage better with employees. -
UJ develops 3D-printed ventilator to treat multiple patients
ITWeb.co.za latest news Jul 8, 2020 | 09:29 am
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Engineers at the university develop portable 3D-printed mechanical ventilators that have a customisable base plate to treat multiple patients. -
Curro turns to Minecraft to enhance STEM learning
ITWeb.co.za latest news Jul 8, 2020 | 09:11 am
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The school group says the game encourages collaboration, communication, critical thinking and coding skills among learners.
IBM News Feed
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IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises
IBM - Announcements Jul 8, 2020 | 12:00 pm-New AI-Powered RPA helps companies speed the completion of more types of work so employees can focus on higher value work
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IBM Named Leader in the 2020 IaaS Value Matrix by Nucleus Research
IBM - Announcements Jul 7, 2020 | 14:00 pm
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CINECA Chooses IBM POWER9 with NVIDIA GPUs and InfiniBand Network for Marconi100 Accelerated Cluster
IBM - Announcements Jul 7, 2020 | 09:00 amNew partition will help the Italian and European scientific community in their quest to make new discoveries ranging from fluid dynamics to solutions for pandemics
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IBM CEO Arvind Krishna Keynotes IBM Think Gov Digital 2020
IBM - Announcements Jul 1, 2020 | 19:30 pmKrishna and other leaders discuss the need for business, society, and governments to respond to change with agility and unity
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IBM Introduces Sterling Inventory Control Tower to Help Organizations More Effectively Manage Inventory and Build Resilient Supply Chains
IBM - Announcements Jul 1, 2020 | 13:00 pmProvides End-to-End Visibility and Intelligent Insights to More Effectively Act on Inventory to Meet Actual Demand
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Knowledge Executive News Feed
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Blockchain all set to disrupt CX strategies and contact center operations
Knowledge Executive Media Site Sep 16, 2019 | 08:20 amGlobal research report surveys executives across eight key vertical markets in Australia, Canada, the UK and the US Blockchain is a massively disruptive prevailing technology trend that is revolutionizing business operating models to offer early adopters a distinct competitive market[…]
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The length – or lifetime – of customer service interactions and experiences
Knowledge Executive Media Site Sep 12, 2019 | 13:24 pmThomas Reby is a Senior Strategy Manager at Google in Ireland. He is an internationally experienced CX professional, with a proven track record of leading multi-national teams and business programs in the service and commerce industries. I met Thomas at[…]
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Advance Insights from Africa Blended AI Survey at Genesys Summit
Knowledge Executive Media Site Jun 30, 2019 | 09:31 amAlmost two thirds (64%) of global, midsized contact centers and CX executives recognize that the connected customer journey can elevate their competitive advantage and have an immediate impact on their business, and yet a report by Frost & Sullivan reveals[…]
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Automation in Contact Centres – is it Hype or High-Priority?
Knowledge Executive Media Site May 9, 2019 | 06:15 amPeter Ryan is one of the most recognised international experts on customer experience (CX) globally. A stalwart at the respected industry analyst firm Ovum, where he spent many years leading their research into contact centres, he created his own company,[…]
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Bots vs Humans: BBC News Interviews Daniel Julien
Knowledge Executive Media Site May 2, 2019 | 18:33 pmConsumers have become more individualized and channels have multiplied, but the customer is still the focal point for every meaningful interaction. This was again clear in an interview that Susannah Streeter of BBC World News held with Teleperformance Founder and[…]
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