Industry News
IBM News Feed
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IBM Study Shows Data Breach Costs on the Rise; Financial Impact Felt for Years
IBM - Announcements Jul 23, 2019 | 04:00 amBreaches Pose Growing Risk for Small Businesses, Costing up to 5% of Annual Revenue
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IBM Reports 2019 Second-Quarter Results
IBM - Announcements Jul 17, 2019 | 19:37 pmGrowth in Software, Consulting and Cloud Revenue; Continued Margin Expansion
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IBM And AT&T Announce Multi-Year Strategic Alliance
IBM - Announcements Jul 16, 2019 | 13:00 pmCompanies to expand relationship to enable moving AT&T Business applications to IBM Cloud
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MEDIA LIVESTREAM: IBM TO REUNITE ORIGINAL APOLLO 11 MISSION TECHNICIANS AHEAD OF 50TH ANNIVERSARY – Wed., July 17th
IBM - Announcements Jul 15, 2019 | 13:00 pm
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Columbus Crew SC Taps IBM to Help Create Fan-First Strategy for New Stadium
IBM - Announcements Jul 10, 2019 | 13:00 pmIBM Services and IBM iX™ bring decades of experience to help provide a vision for personalized supporter experience at Crew SC's new downtown Columbus stadium
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Knowledge Executive News Feed
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Advance Insights from Africa Blended AI Survey at Genesys Summit
Knowledge Executive Media Site Jun 30, 2019 | 09:31 amAlmost two thirds (64%) of global, midsized contact centers and CX executives recognize that the connected customer journey can elevate their competitive advantage and have an immediate impact on their business, and yet a report by Frost & Sullivan reveals[…]
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Automation in Contact Centres – is it Hype or High-Priority?
Knowledge Executive Media Site May 9, 2019 | 06:15 amPeter Ryan is one of the most recognised international experts on customer experience (CX) globally. A stalwart at the respected industry analyst firm Ovum, where he spent many years leading their research into contact centres, he created his own company,[…]
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Bots vs Humans: BBC News Interviews Daniel Julien
Knowledge Executive Media Site May 2, 2019 | 18:33 pmConsumers have become more individualized and channels have multiplied, but the customer is still the focal point for every meaningful interaction. This was again clear in an interview that Susannah Streeter of BBC World News held with Teleperformance Founder and[…]
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5 Insights for CX Success from the 2019 Customer 360 Summit
Knowledge Executive Media Site Apr 24, 2019 | 15:29 pmOver 45 speakers and industry experts delivered compelling thought leadership presentations and case studies at the Customer 360 Africa summit in Johannesburg, April 16 – 18, 2019. Designed for customer experience (CX) professionals, executives and consultants, the event drew the[…]
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Evolving Outsourcing, CX Investments, Cybersecurity, Automation vs Humanization
Knowledge Executive Media Site Apr 2, 2019 | 10:15 amOver 55 global CX executives, including 17 international analysts and influencers from seven countries, converged on the Royal Borough of Windsor for the global CxOutsourcers Mindshare Event, March 25 – 26, 2019. Held in the historic and pictresque Windsor[…]
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