Industry News
IBM News Feed
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IBM X-Force: Stolen Credentials and Vulnerabilities Weaponized Against Businesses in 2019
IBM - Announcements Feb 11, 2020 | 11:00 am
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The Avril Group Joins the IBM Food Trust Blockchain Platform to Strengthen Traceability of its Matines Eggs Range
IBM - Announcements Feb 4, 2020 | 08:00 am
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Arvind Krishna Elected IBM Chief Executive Officer
IBM - Announcements Jan 30, 2020 | 21:32 pmJAMES WHITEHURST ELECTED IBM PRESIDENT
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IBM Board Approves Regular Quarterly Cash Dividend
IBM - Announcements Jan 28, 2020 | 16:10 pm
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IBM Transforms Workplace Experiences With New AI Capability For Intelligent Real Estate And Facility Management
IBM - Announcements Jan 28, 2020 | 13:13 pmTRIRIGA helps The IBM Global Real Estate team to optimize space and boost productivity for approximately 1,300 locations worldwide
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Knowledge Executive News Feed
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Blockchain all set to disrupt CX strategies and contact center operations
Knowledge Executive Media Site Sep 16, 2019 | 08:20 amGlobal research report surveys executives across eight key vertical markets in Australia, Canada, the UK and the US Blockchain is a massively disruptive prevailing technology trend that is revolutionizing business operating models to offer early adopters a distinct competitive market[…]
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The length – or lifetime – of customer service interactions and experiences
Knowledge Executive Media Site Sep 12, 2019 | 13:24 pmThomas Reby is a Senior Strategy Manager at Google in Ireland. He is an internationally experienced CX professional, with a proven track record of leading multi-national teams and business programs in the service and commerce industries. I met Thomas at[…]
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Advance Insights from Africa Blended AI Survey at Genesys Summit
Knowledge Executive Media Site Jun 30, 2019 | 09:31 amAlmost two thirds (64%) of global, midsized contact centers and CX executives recognize that the connected customer journey can elevate their competitive advantage and have an immediate impact on their business, and yet a report by Frost & Sullivan reveals[…]
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Automation in Contact Centres – is it Hype or High-Priority?
Knowledge Executive Media Site May 9, 2019 | 06:15 amPeter Ryan is one of the most recognised international experts on customer experience (CX) globally. A stalwart at the respected industry analyst firm Ovum, where he spent many years leading their research into contact centres, he created his own company,[…]
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Bots vs Humans: BBC News Interviews Daniel Julien
Knowledge Executive Media Site May 2, 2019 | 18:33 pmConsumers have become more individualized and channels have multiplied, but the customer is still the focal point for every meaningful interaction. This was again clear in an interview that Susannah Streeter of BBC World News held with Teleperformance Founder and[…]
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