IT Web Newsfeed
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Spectrum negotiations with litigants unfolding well, says ICASA
Jun 13, 2021 | 05:46 am
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The regulator says it should be in a good position to yield an amicable settlement agreement by no later than end of August 2021. -
Several flaws in SA’s draft data and cloud policy, say experts
Jun 11, 2021 | 11:31 am
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Industry insiders highlight failings in the Draft National Policy on Data and Cloud, questioning government’s approach to co-owning locally-generated data. -
FNB adds Snapplify to eBucks rewards programme
Jun 11, 2021 | 11:10 am
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The bank’s customers can now purchase e-textbooks and e-learning material from edutech firm Snapplify, using eBucks. -
Telco base stations under siege amid latest load-shedding
Jun 11, 2021 | 10:09 am
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As power blackouts persist, mobile operators see a spike in incidents of theft and vandalism of their infrastructure, leaving communities without connectivity. -
Dutch firms to virtually descend on SA for SANL Tech Week
Jun 11, 2021 | 09:49 am
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The companies will later this month attend the SA-Netherlands Tech Week, to explore synergies in fintech, healthtech and smart logistics.
IBM News Feed
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IBM Study: LGBT+ Discrimination in U.S. Workplaces Remains High, Despite Global Focus on Social Justice
IBM - Announcements Jun 9, 2021 | 13:00 pm
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Nueva Pescanova to Help Ensure the Traceability of Products with IBM Food Trust, Supporting More Sustainable Oceans
IBM - Announcements Jun 8, 2021 | 04:00 am• Based on the GDST 1.0 standards and IBM Food Trust blockchain technology, the Nueva Pescanova Group is helping enable consumers to follow the journey of its seafood products throughout the supply chain -- from the time they are caught[…]
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UK STFC Hartree Centre and IBM Begin Five-Year, £210 Million Partnership to Accelerate Discovery and Innovation with AI and Quantum Computing
IBM - Announcements Jun 3, 2021 | 23:01 pmNew Hartree National Centre for Digital Innovation will bring together innovative AI, quantum computing and the expertise of STFC Hartree Centre and IBM to benefit UK industry and research communities
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GK Software Collaborates with IBM to Accelerate Retail Innovation and Enhance Customer Omni-Channel Experience with Hybrid Cloud Technology
IBM - Announcements Jun 3, 2021 | 12:49 pmGK’s CLOUD4RETAIL hosted on IBM Cloud to help drive innovation and enhance the omni-channel experience
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Harmont & Blaine Chooses IBM Cloud to Support the Company's Growth in the Global Markets
IBM - Announcements Jun 3, 2021 | 12:36 pmThe Italian clothing brand relies on hybrid cloud capabilities from IBM and BlueIT to meet the needs of an enhanced user -experience for its clients
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Knowledge Executive News Feed
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How are CX service providers responding to pandemic challenges?
Knowledge Executive Media Site May 27, 2021 | 12:29 pmThe global COVID’19 pandemic sent industries into turmoil when surging infection rates forced state- and country-wide shutdowns. Amid stringent social distancing requirements and shelter-at-home orders, global contact centers and customer experience (CX) service providers faced a dual burden. Clients turned[…]
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Patient Satisfaction Declined During Pandemic According to U.S. Consumer Trends Survey Facilitated by Knowledge Executive
Knowledge Executive Media Site Apr 20, 2021 | 14:35 pmNew research highlights the need for hospitals and health systems to strengthen human and digital patient communication Stericycle Communication Solutions has announced the results of its U.S. Consumer Trends in Patient Engagement Survey, conducted at a pivotal moment in time[…]
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Top 5 Offshore CX Delivery Locations Unveiled
Knowledge Executive Media Site Apr 9, 2021 | 12:57 pmThere was excitement, entertainment and lots of shared insights at the CxOutsourcers industry webinar on April 8, 2021 when the Top 5 Most Favored Offshore CX Delivery Points of 2021 were unveiled. Hosted by Peter Ryan and Mark Angus, the[…]
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Business Continuity Planning for CX Operations
Knowledge Executive Media Site Mar 25, 2021 | 14:22 pmDo you have a Business Continuity Plan for your CX operations? The Covid-19 pandemic proved that disruptive global events could occur without notice and can have a drastic impact on your customer experience (CX) and contact centre operations. In a[…]
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How will smarter experiences create smarter jobs of the (near) future?
Knowledge Executive Media Site Feb 25, 2021 | 14:58 pmResponding to evolving consumer preferences regarding digital engagement and empathetic services requires a balanced combination of smart technologies and smart human talent, asserts a special report by Knowledge Executive. As more consumer activity shifts online, the need to embrace a[…]
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