Opinion by Clinton Cohen, CEO of iContact BPO

In the customer service realm, ‘GigCX’ has been touted as a go-to solution for businesses looking to stay competitive by upscaling and diversifying their customer experience skills to meet fluctuating market and seasonal demands.  Many are also seeing it as an alternative to making permanent appointments in a volatile and uncertain economy.

In fact, according to the South Africa National GBS Quantification &

Sigma Connected and TDX Group form strategic partnership to support ethical debt collections


Debt management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for an all-in-one recovery solution package for clients.

The strategic link-up will see Sigma Connected and TDX Group working closely on white label customer service support for organisations spanning the telecommunications, utilities, energy, retail and government sectors. The partnership

Last month, the South African government demonstrated its commitment to propelling the business process outsourcing (BPO) sector by announcing it had allocated a budget of R569 million in this financial year.

In support of the ongoing effort by government to help build the burgeoning BPO industry, eThekwini Municipality has already successfully rolled out an impactful work readiness programme together with BPESA.

Six promising young agents from industry-leader Rewardsco completed the

OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, is thrilled to announce its strategic expansion into the vibrant African market. This significant move marks a pivotal milestone in OnviSource's mission to provide contact center and enterprise solutions to an even broader global audience.

Africa has emerged as a hub for outsourcing, with a growing emphasis on delivering exceptional customer experiences, and

South African outsourcing firm Sigma Connected has announced its expansion into the United States in a move which hopes to deliver 500 new jobs in Western Cape by 2025.

The company, which offers ‘white label’ customer contact centre and debt collection services across the financial services, telecommunications, energy and retail sectors, will deliver its customer service offering to its US clients from the company’s offices in Diep River and Mitchells Plain where Sigma Connected has already

CCI South Africa, with partner organisation impact sourcing service provider CareerBox Africa, were recognised for their contribution to the BPO industry at the BPESA GBA Alchemy Awards 2023.

CCI South Africa clinched two major wins at the prestigious awards, receiving accolades for the Top Offshore Campaign and as the Top Impact Sourcing Operation, while CCI chief operating officer Mark Chana won the CEO Appreciation Award for commitment to the BPO industry.

Six CCI South Africa employees

Business Process Outsourcing (BPO) leader CCI South Africa and its impact sourcing partner, CareerBox Africa, received accolades at the recent BPESA GBS Alchemy Awards 2023, showcasing their significant contributions to the BPO industry.

CCI South Africa secured two major wins for the Top Offshore Campaign and Top Impact Sourcing Operation. CCI honored Mark Chana, its Chief Operating Officer, with the CEO Appreciation Award, recognizing his unwavering commitment to the BPO industry.


Quantanite differentiate themselves from other BPO providers.  They listen properly, share ideas, and work in partnership with their clients.  Expertly bringing together human skills, resources, and technology. Collectively these elements enable clients to improve the key elements of their business being; talent, scalability, efficiencies, and the best in customer experience.

The company currently have delivery centres in South Africa and Bangladesh as well as dedicated account

A NPO which supports children who have been victims of sexual abuse has received a R20,000 donation from a Western Cape outsourcing business.

Safeline, which provides therapeutic counselling to children, and awareness and prevention programmes amongst various geographical areas including Athlone, Grassy Park, Delft and Mitchells Plain, has received the five-figure donation from business outsourcing specialist, Sigma Connected.

The money will go towards supporting the work the charity’s social

A specialist home which provides temporary safety care for orphaned and relinquished babies has benefited from a kind-hearted donation from a local business.

Tiny Owls Baby Home in Durbanville, has been boosted by a R20,000 donation from business outsourcing company, Sigma Connected.

The funding from Sigma Connected, which offers contact centre services from its offices across Western Cape, aims to support the charity’s staff and essential costs as it cares for orphaned and vulnerable

Customer service outsourcing experts Kura underlined its global ambitions with the launch of a new site in South Africa.

The new operation, which sits just north of Durban in Richefond Circle, opened at the end of June and is in addition to their existing sites in South Africa and in the UK.

The independent outsourcer provides a range of technologically-advanced contact centre services and software solutions for some of the world’s most successful brands, and the new site complements its

A unique partnership between a growing business outsourcing provider and an environmental charity has seen 3,000 new trees planted in forests across the world.

The Sigma Connected Group and charity Treedom entered into a partnership in 2021 which sees one tree planted for every employee who passes their probation with the company, helping to counter the effects of carbon emissions and support farmers in countries such as Tanzania, Ecuador or Madagascar.

As part of the initiative, Sigma

“A rising tide lifts all boats” is a metaphor that means when a community shows material positive improvement or grows, everyone benefits. The same way a rising tide in the ocean raises all boats, a growing economy or company is meant to benefit everyone in it, regardless of their specific circumstances. This was the kind of upliftment we envisioned when we made it our goal to introduce a living wage.

However, when we set out on a mission to pay each team member a living wage, there

Language Proficiency is a must-have for all business professionals in today’s globalized world. Due to our vast language skills and language proficiencies, South Africa is seen as the call center destination of choice for international clientele.

According to a report by Business Process Enabling South Africa (BPESA), the Global Business Services sector (GBS) employs more than 200,000 people in South Africa, making it one of the largest employers in the country. Of these, around 50 000 are

London, UK – 1 March 2023 – Webhelp, a leading global customer experience BPO player, today announces the appointment of Benjamin Faes as CEO of the UK to further spearhead growth in the region. Benjamin, whose experience includes 13 years at Google and CEO of AOL France, was VP of Global Sales and Marketing at Webhelp prior to his promotion.

Benjamin has had a pivotal role at crucial moments in the evolution of digital transformation, from playing a key part of Google’s acquisition of

South African business outsourcing company Sigma Connected has announced it has already created hundreds of new jobs as part of its pledge to create 1,000 roles across the country by 2025.

The company, which offers customer contact services to the South African financial services, education, telecommunications, insurance, hospitality, and retail sectors, has already created and filled 500 new vacancies over the past six months at its offices in Cape Town, Johannesburg and Pretoria.

Over 100

In today's rapidly changing business landscape, companies across all industries are looking for ways to stay ahead of the curve and remain competitive. One of the key ways to achieve this is by embracing digital transformation and moving your business to digital platforms like web and mobile apps. Not only does this provide a more modern and efficient way of doing business, but it also opens up new opportunities for growth and innovation.

At GEN318 (Pty) Ltd, we understand the importance of

In the wake of the COVID-19 pandemic, more of us are working remotely than ever before. According to Cisco Global Hybrid Work Report, 86% of South African employees believed that hybrid and remote working had benefited all facets of their well-being, with that total being above the 78% worldwide average.


It’s interesting to observe that more than two-thirds (70.3%) of Gen-Z’s (born between 1997 and 2010) stated that working remotely increased the quality of their work, compared to 49%


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