BPESA

SPP air purification reduces coronavirus by 99.4% in just 30 minutes

There is mounting research to suggest that clean, disinfected air plays a vital role in preventing the spread of SARS-CoV-2, the virus causing COVID-19.

While respiratory droplets are considered the primary transmission route, aerosols are being considered by many health authorities as a possible mode of infection transmission. This suggests that viral particles can remain suspended in the air for long periods and can be inhaled.

Pivotal Data lays foundation for a cloud-enabled future at King Price

Like most start-ups, King Price initially invested in a technology solution that made financial sense and met a specific need at the time. However, as customer volumes rose, and the business evolved, the insurance provider’s communications solution could not scale to meet the growing demands.

Pivotal Data replaced the legacy communication technology and has helped lay the foundation for future evolutions in King Price’s call centre capabilities.

KURA is the largest independent outsourcer in the UK, providing outsourced contact centre services and software solutions for a number of the world's most successful brands.

KURA have been successfully reappointed by EDF (UK) to provide customer services support.

The new contract will be delivered by exceptional Kura advisers across our Sunderland and Durban (SA) offices.

CEO, Brian Bannatyne received some wonderful words from Steve Hayfield, Customer Services Director at EDF, who said that KURA's ‘teams, expertise, hard work and dedication provide our customers with this high quality experience.’

Thank you EDF (UK) and the continued partnership!

Click here to read the article and full press release on KURA's website

Passive Voice Biometrics for Collections?  Really?

Running a collections contact centre is possibly one of the hardest environments to manage. After all, their customers don’t really want to speak to them. So, if their customers don’t want to speak to them, how would passive voice biometrics assist when you need to hear the customers voice and they need to, well actually speak!

Cyber Security Guide during Lockdown

Although South Africa’s national lockdown has entered a less-restrictive Level 3 phase, with many more businesses having been permitted to start operating more fully again since the 1st of June, employees that can work from home are being advised to continue doing so until further notice. Recent research has indicated that the Covid-19 pandemic infection rate is still likely to peak, which means that individuals will continue to be very susceptible to contracting the virus for several months thereafter. Working from home for those that can makes a lot of sense under such circumstances.

Covid-19 lockdown expedites Harambee’s cloud migration plans

Harambee has realised that cloud is the future. It offers flexibility and scalability, with better uptime and security to enhance business continuity. Cloud also creates opportunities to access additional functionality, or gain instant access to new tools and features without massive capital expenditure or long implementations, which can future-proof your business.

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