- by: Ingrid Green
Randomise your contact centre CLI's and outsmart caller ID and spam blocking apps.
Randomise your contact centre CLI's and outsmart caller ID and spam blocking apps.
Financial stress can be the 'silent killer’ of company success. Helping employees to be financially well reduces the negative impact of employee financial stress on business.
Durban – More than two thirds of South African managers are men, says financial director of CCI South Africa Anusha Ramraj, who questions where local companies are falling short and what could be learnt from those getting it right.
Born and based in KwaZulu-Natal, Ramraj said while working as a call centre agent, she watched men in suits enter the company and promised
Johannesburg, August 25, 2022 – TransUnion’s Global Capability Centre Africa (GCC Africa), a 100% virtual remote working centre that supports the global information and insights company’s businesses worldwide, has employed one new person every day since its opening in March 2021, with more than 500 South Africans having joined the business in that time.
GCC Africa expanded TransUnion’s network of GCCs, with other locations already established in India, all allowing the business to take
It’s the make or break. It’s the cherry on top or the last straw that broke the camel’s back. The customer experience (CX) of your contact centre is what helps your customers decide: should they stay, or should they go?
No doubt, CX transformation is always on your mind. Getting there with your stakeholders (AKA, the enablers) is often the biggest hurdle. You need buy-in from the executive team to realise the CX dream. Download our practical guide and presentation template and discover 5 key strategies to secure buy-in and investment.
The Knowledge Partnership Masterclass Series returns with the aim of leveraging The Knowledge Group's (tkg) collective robust global knowledge to up-skill BPESA members.
The Knowledge Partnership Masterclass Series returns with the aim of leveraging The Knowledge Group's (tkg) collective robust global knowledge to up-skill BPESA members.
Genesys Cloud is more efficient and creates a smoother contact centre operation, while offering deeper functionality such as granular dashboards and reporting and team, call and resource management, which the operation needed.
A new state-of-the-art contact centre has been officially opened in Cape Town community Mitchells Plain by one of the country’s leading Global Business Services (GBS) companies.
Following an announcement earlier this year, Sigma Connected South Africa, which offers ‘white label’ customer contact centre services across a variety of sectors, has now opened its Watergate Centre facility in the Cape Flats, becoming the first GBS operation to provide contact centre services from Mitchells
The Knowledge Group (tkg) is proud to present the return of The Knowledge Partnership Masterclass Series in collaboration with BPESA.
A business outsourcing specialist has been awarded a contract by business energy and water operator Yu Energy to provide contact centre support for outbound collections.
Sigma Connected, which offers onshore and offshore customer contact services for some of the UK’s leading companies, has agreed the deal which in the first month has seen its specialist team speaking directly with over 6,000 decision makers within businesses in a bid to improve their payment schedules.
The results Sigma
A Western Cape business outsourcing company has attended a high-profile event where President Cyril Ramaphosa asked about the industry and the firm’s growth plans, as well as praising the company for its ongoing work to tackle youth unemployment.
Sigma Connected, which offers customer contact centre services in the energy, utilities, telecommunications and finance sectors, was the country’s only BPO invited to the Youth Opportunities Expo as part of this year’s 46th Annual Youth Day.
The
BPESA was proud to present the first masterclass in The Knowledge Partnership Masterclass Series, in collaboration with The Knowledge Group (tkg). Part one, Understanding the Buying Cycle, was brought to BPESA SMME Members on Wednesday 11th May.
Business outsourcing firm Sigma Connected has triumphed in a number of categories at one of South Africa’s most prestigious industry awards.
Sigma Connected, which offers customer contact centre services in the energy, utilities, telecommunications and finance sectors, has won nine awards at the 2022 Cape BPO Awards, which recognise best practice and achievements across Western Cape’s BPO sector.
The awards highlighted both company and individual successes within Sigma from over the past 12
Since implementing Genesys contact centre solutions with Pivotal Data, Sun International's conversion rate has improved significantly from 13% to 40-45%. Read the case study here to find out how you can do the same.
Business outsourcing provider Sigma Connected and its senior directors have made a significant donation to the historic KFM and LottoStar radiothon which has raised South Africa’s largest amount of money ever in a 12-hour period.
Sigma Connected, which is based in Western Cape, gave R35,000 to the campaign which has raised a staggering total of R20,000,000 for the Peninsula School Feeding Association, which provides meals to children across Western Cape.
The R35,000 total from Sigma included
A South African business outsourcing provider has announced the appointment of a new director who will be responsible for bringing in new clients and delivering growth across the country’s domestic market.
Sigma Connected South Africa, which offers expertise in customer contact and collections across South Africa’s utilities, retail, financial services and telecommunications sectors, has appointed Nompumelelo Nyawo as New Business Development Director based in Johannesburg.
Reporting to
Succeeding in a digital-centric world takes more than just meeting customer demands. You have to anticipate customer needs. Provide personalised, omnichannel experiences that are context-based and low effort. Here are seven ways to deliver leading, digital customer experiences.
Dear Members
I trust you are well.
The Covid-19 pandemic has brought about unprecedented changes in the workplace. The International Labour Organisation has conducted country-wide surveys and interviews with organisations to find out how the disruption caused by the virus is playing out. The report details how hybrid work is here to stay and how firms have harnessed productivity improvements during the pandemic, but other matters such as gender inequality took a backward step.
The issues