Top management are reluctant to provide bigger budgets for the customer service contact centres since they see no revenue value in them thus placing Call Centre Managers in a tough spot. They then take necessary measures to implement methods which would reduce the cost of the call centre without compromising on the level of customer support and customer service quality.

IVR is often the first interaction between a customer and an organisation. It can strongly influence the caller’s perception of a company through its personality and ease of use, delivering great benefits to both sides. Conversely, getting it wrong through poor implementation can be a real turn off for the caller, so getting it right is important. A good IVR should help a customer meet their needs by getting them to where they want to go.

On the 1st of October 2019, leading training provider People Solutions announced their partnership with Digemy, a top Tech Start-up based in Cape Town and launched an innovative new online, Digital Academy under the FutureSkills.Africa brand.

Sales pitches should be about the consumer’s needs and how you can meet them. Before mentioning anything, think if the phrase you’re going to use might damage anyone or anything. There are certain things that can help you get closer to a sale, and there are many things you can say that can end up in rejection. What people are really looking for is an individual who is actually interested in helping them.

Greenwood Village, Colorado, USA and Mumbai, India – August 2019 – Startek, Inc. (NYSE: SRT), a global provider of customer experience management solutions, is rebranding Aegis, which it acquired in July 2018, and the combined entity will go to market under the global Startek brand. Over the past year, Startek has transformed into a global leader delivering extraordinary customer experiences (CX) by offering best-in-class performance, a client.

We often wonder how to make a decision between the many PBX and Contact Center Solutions on the market. Its a tough decision as the VoIP world is growing and so are many more capable and competitive solutions. Thanks to one of our Sales Development Consultants, we can now have a brief indication of why an organisation would choose ScopServ.

Paladin Consulting's online learning platform is officially migrating to IBM Cloud™ next week Monday, 19 August.