BPESA

London, United Kingdom - Elerian Conversational AI Limited (Elerian), a leading provider of conversational AI solutions for call centres, today announced the appointment of Ruben Moggee as its new Director of Business Development. In this newly created role, Ruben will be responsible for leading Elerian’s sales and partnership efforts, driving growth across new markets and industry verticals.

Ruben is a seasoned chief executive renowned for his adeptness in orchestrating business turnarounds

Teleperformance, a global leader in digital business services, today announced the opening of its second South African city location in Gqeberha (formerly known as Port Elizabeth), the cultural, economic and financial hub of the Eastern Cape.

The new centre at Fairview Office Park, will provide customer support across multiple contact channels for leading UK financial services and retail clients. Teleperformance expects to create 500 new jobs in the city in 2024.

Teleperformance opened its

ContinuitySA has officially rebranded to Resilient Innovations – marking a new chapter in the well-respected organisation’s business continuity management (BCM) journey.

This exit and rebrand to Resilient Innovations became official in December 2023, marking a significant milestone following ContinuitySA’s acquisition by Dimension Data back in 2014 and the subsequent integration process completed in 2021.

With the exit out of

Want to know how a major US wireless service provider significantly improved customer retention rates using interaction analytics from OnviSource?

With more than 4,000 agents spanning seven sites around the world, they have recognized significant reductions in cancellations based on intelligence from automated interaction analytics spanning more than 250 million minutes of conversation each year. This provider also increased survey rates

Outworx opens new premises in Gqeberha and CEO predicts more operators will be attracted to city

 

NEW INVESTMENT: Outworx chief executive  Robin Hoekstra has high hope for the business process outsourcing  sector in the Eastern Cape

 

Opinion by Clinton Cohen, CEO of iContact BPO

In the customer service realm, ‘GigCX’ has been touted as a go-to solution for businesses looking to stay competitive by upscaling and diversifying their customer experience skills to meet fluctuating market and seasonal demands.  Many are also seeing it as an alternative to making permanent appointments in a volatile and uncertain economy.

In fact, according to the South Africa National GBS Quantification &

Sigma Connected and TDX Group form strategic partnership to support ethical debt collections

 

Debt management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for an all-in-one recovery solution package for clients.


The strategic link-up will see Sigma Connected and TDX Group working closely on white label customer service support for organisations spanning the telecommunications, utilities, energy, retail and government sectors. The partnership

Last month, the South African government demonstrated its commitment to propelling the business process outsourcing (BPO) sector by announcing it had allocated a budget of R569 million in this financial year.

In support of the ongoing effort by government to help build the burgeoning BPO industry, eThekwini Municipality has already successfully rolled out an impactful work readiness programme together with BPESA.

Six promising young agents from industry-leader Rewardsco completed the

OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, is thrilled to announce its strategic expansion into the vibrant African market. This significant move marks a pivotal milestone in OnviSource's mission to provide contact center and enterprise solutions to an even broader global audience.

Africa has emerged as a hub for outsourcing, with a growing emphasis on delivering exceptional customer experiences, and

South African outsourcing firm Sigma Connected has announced its expansion into the United States in a move which hopes to deliver 500 new jobs in Western Cape by 2025.

The company, which offers ‘white label’ customer contact centre and debt collection services across the financial services, telecommunications, energy and retail sectors, will deliver its customer service offering to its US clients from the company’s offices in Diep River and Mitchells Plain where Sigma Connected has already

CCI South Africa, with partner organisation impact sourcing service provider CareerBox Africa, were recognised for their contribution to the BPO industry at the BPESA GBA Alchemy Awards 2023.

CCI South Africa clinched two major wins at the prestigious awards, receiving accolades for the Top Offshore Campaign and as the Top Impact Sourcing Operation, while CCI chief operating officer Mark Chana won the CEO Appreciation Award for commitment to the BPO industry.

Six CCI South Africa employees

Business Process Outsourcing (BPO) leader CCI South Africa and its impact sourcing partner, CareerBox Africa, received accolades at the recent BPESA GBS Alchemy Awards 2023, showcasing their significant contributions to the BPO industry.

CCI South Africa secured two major wins for the Top Offshore Campaign and Top Impact Sourcing Operation. CCI honored Mark Chana, its Chief Operating Officer, with the CEO Appreciation Award, recognizing his unwavering commitment to the BPO industry.

These

Quantanite differentiate themselves from other BPO providers.  They listen properly, share ideas, and work in partnership with their clients.  Expertly bringing together human skills, resources, and technology. Collectively these elements enable clients to improve the key elements of their business being; talent, scalability, efficiencies, and the best in customer experience.

The company currently have delivery centres in South Africa and Bangladesh as well as dedicated account

A NPO which supports children who have been victims of sexual abuse has received a R20,000 donation from a Western Cape outsourcing business.

Safeline, which provides therapeutic counselling to children, and awareness and prevention programmes amongst various geographical areas including Athlone, Grassy Park, Delft and Mitchells Plain, has received the five-figure donation from business outsourcing specialist, Sigma Connected.

The money will go towards supporting the work the charity’s social

A specialist home which provides temporary safety care for orphaned and relinquished babies has benefited from a kind-hearted donation from a local business.

Tiny Owls Baby Home in Durbanville, has been boosted by a R20,000 donation from business outsourcing company, Sigma Connected.

The funding from Sigma Connected, which offers contact centre services from its offices across Western Cape, aims to support the charity’s staff and essential costs as it cares for orphaned and vulnerable

Customer service outsourcing experts Kura underlined its global ambitions with the launch of a new site in South Africa.

The new operation, which sits just north of Durban in Richefond Circle, opened at the end of June and is in addition to their existing sites in South Africa and in the UK.

The independent outsourcer provides a range of technologically-advanced contact centre services and software solutions for some of the world’s most successful brands, and the new site complements its

A unique partnership between a growing business outsourcing provider and an environmental charity has seen 3,000 new trees planted in forests across the world.

The Sigma Connected Group and charity Treedom entered into a partnership in 2021 which sees one tree planted for every employee who passes their probation with the company, helping to counter the effects of carbon emissions and support farmers in countries such as Tanzania, Ecuador or Madagascar.

As part of the initiative, Sigma

“A rising tide lifts all boats” is a metaphor that means when a community shows material positive improvement or grows, everyone benefits. The same way a rising tide in the ocean raises all boats, a growing economy or company is meant to benefit everyone in it, regardless of their specific circumstances. This was the kind of upliftment we envisioned when we made it our goal to introduce a living wage.

However, when we set out on a mission to pay each team member a living wage, there

Language Proficiency is a must-have for all business professionals in today’s globalized world. Due to our vast language skills and language proficiencies, South Africa is seen as the call center destination of choice for international clientele.

According to a report by Business Process Enabling South Africa (BPESA), the Global Business Services sector (GBS) employs more than 200,000 people in South Africa, making it one of the largest employers in the country. Of these, around 50 000 are

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