Outsourcing is surrounded by misconceptions. Dispelling these is crucial for businesses to make informed decisions about outsourcing and to fully leverage its many potential benefits.
Clinton Cohen, CEO of iContact BPO debunks 10 of the most common outsourcing myths, demonstrating what stands between businesses staying in an operational rut and winning a serious competitive edge.
Myth #1: Outsourcing is the same as Offshoring is the same as BPO
The terms ‘outsourcing’
Over the past few years, and especially with the rise of remote working, laptops have become the go-to choice for busy South Africans on the move, from students juggling classes to professionals sealing deals in noisy coffee shops.
And it’s not hard to see why they are so popular, as laptops are lightweight, portable powerhouses, which can easily do everything a conventional PC can.
But brand new laptops can take a serious toll on your budget
June is a month of significant milestones, not just for South Africa but for the youth across the nation. It marks the anniversary of historical protests that paved the way for today's opportunities. This Youth Month, BPESA members have showcased their incredible dedication to upskilling, reskilling, and future skilling the youth, leading to remarkable progress in several career journeys. Here are some inspiring testimonials from our youth cohorts:
June is a month of significant milestones, not just for South Africa but for the youth across the nation. It marks the anniversary of historical protests that paved the way for today's opportunities. This Youth Month, BPESA members have showcased their incredible dedication to upskilling, reskilling, and future skilling the youth, leading to remarkable progress in several career journeys. Here are some inspiring testimonials from our youth cohorts:
London, United Kingdom - Elerian Conversational AI Limited (Elerian), a leading provider of conversational AI solutions for call centres, today announced the appointment of Ruben Moggee as its new Director of Business Development. In this newly created role, Ruben will be responsible for leading Elerian’s sales and partnership efforts, driving growth across new markets and industry verticals.
Ruben is a seasoned chief executive renowned for his adeptness in orchestrating business turnarounds
Teleperformance, a global leader in digital business services, today announced the opening of its second South African city location in Gqeberha (formerly known as Port Elizabeth), the cultural, economic and financial hub of the Eastern Cape.
The new centre at Fairview Office Park, will provide customer support across multiple contact channels for leading UK financial services and retail clients. Teleperformance expects to create 500 new jobs in the city in 2024.
Teleperformance opened its
ContinuitySA has officially rebranded to Resilient Innovations – marking a new chapter in the well-respected organisation’s business continuity management (BCM) journey.
This exit and rebrand to Resilient Innovations became official in December 2023, marking a significant milestone following ContinuitySA’s acquisition by Dimension Data back in 2014 and the subsequent integration process completed in 2021.
With the exit out of
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Opinion by Clinton Cohen, CEO of iContact BPO
In the customer service realm, ‘GigCX’ has been touted as a go-to solution for businesses looking to stay competitive by upscaling and diversifying their customer experience skills to meet fluctuating market and seasonal demands. Many are also seeing it as an alternative to making permanent appointments in a volatile and uncertain economy.
In fact, according to the South Africa National GBS Quantification &
Debt management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for an all-in-one recovery solution package for clients.
The strategic link-up will see Sigma Connected and TDX Group working closely on white label customer service support for organisations spanning the telecommunications, utilities, energy, retail and government sectors. The partnership
Last month, the South African government demonstrated its commitment to propelling the business process outsourcing (BPO) sector by announcing it had allocated a budget of R569 million in this financial year.
In support of the ongoing effort by government to help build the burgeoning BPO industry, eThekwini Municipality has already successfully rolled out an impactful work readiness programme together with BPESA.
Six promising young agents from industry-leader Rewardsco completed the
OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, is thrilled to announce its strategic expansion into the vibrant African market. This significant move marks a pivotal milestone in OnviSource's mission to provide contact center and enterprise solutions to an even broader global audience.
Africa has emerged as a hub for outsourcing, with a growing emphasis on delivering exceptional customer experiences, and
South African outsourcing firm Sigma Connected has announced its expansion into the United States in a move which hopes to deliver 500 new jobs in Western Cape by 2025.
The company, which offers ‘white label’ customer contact centre and debt collection services across the financial services, telecommunications, energy and retail sectors, will deliver its customer service offering to its US clients from the company’s offices in Diep River and Mitchells Plain where Sigma Connected has already
CCI South Africa, with partner organisation impact sourcing service provider CareerBox Africa, were recognised for their contribution to the BPO industry at the BPESA GBA Alchemy Awards 2023.
CCI South Africa clinched two major wins at the prestigious awards, receiving accolades for the Top Offshore Campaign and as the Top Impact Sourcing Operation, while CCI chief operating officer Mark Chana won the CEO Appreciation Award for commitment to the BPO industry.
Six CCI South Africa employees
Business Process Outsourcing (BPO) leader CCI South Africa and its impact sourcing partner, CareerBox Africa, received accolades at the recent BPESA GBS Alchemy Awards 2023, showcasing their significant contributions to the BPO industry.
CCI South Africa secured two major wins for the Top Offshore Campaign and Top Impact Sourcing Operation. CCI honored Mark Chana, its Chief Operating Officer, with the CEO Appreciation Award, recognizing his unwavering commitment to the BPO industry.
These
Quantanite differentiate themselves from other BPO providers. They listen properly, share ideas, and work in partnership with their clients. Expertly bringing together human skills, resources, and technology. Collectively these elements enable clients to improve the key elements of their business being; talent, scalability, efficiencies, and the best in customer experience.
The company currently have delivery centres in South Africa and Bangladesh as well as dedicated account
A NPO which supports children who have been victims of sexual abuse has received a R20,000 donation from a Western Cape outsourcing business.
Safeline, which provides therapeutic counselling to children, and awareness and prevention programmes amongst various geographical areas including Athlone, Grassy Park, Delft and Mitchells Plain, has received the five-figure donation from business outsourcing specialist, Sigma Connected.
The money will go towards supporting the work the charity’s social
A specialist home which provides temporary safety care for orphaned and relinquished babies has benefited from a kind-hearted donation from a local business.
Tiny Owls Baby Home in Durbanville, has been boosted by a R20,000 donation from business outsourcing company, Sigma Connected.
The funding from Sigma Connected, which offers contact centre services from its offices across Western Cape, aims to support the charity’s staff and essential costs as it cares for orphaned and vulnerable
Customer service outsourcing experts Kura underlined its global ambitions with the launch of a new site in South Africa.
The new operation, which sits just north of Durban in Richefond Circle, opened at the end of June and is in addition to their existing sites in South Africa and in the UK.
The independent outsourcer provides a range of technologically-advanced contact centre services and software solutions for some of the world’s most successful brands, and the new site complements its
