BPESA

From call centre agent to financial director, Anusha Ramraj shares 5 successful strategies to bridge the gender divide.

Durban – More than two thirds of South African managers are men, says financial director of CCI South Africa Anusha Ramraj, who questions where local companies are falling short and what could be learnt from those getting it right.

Born and based in KwaZulu-Natal, Ramraj said while working as a call centre agent, she watched men in suits enter the company and promised

Johannesburg, August 25, 2022 – TransUnion’s Global Capability Centre Africa (GCC Africa), a 100% virtual remote working centre that supports the global information and insights company’s businesses worldwide, has employed one new person every day since its opening in March 2021, with more than 500 South Africans having joined the business in that time.

GCC Africa expanded TransUnion’s network of GCCs, with other locations already established in India, all allowing the business to take

Does your contact centre have the CX Factor?

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A new state-of-the-art contact centre has been officially opened in Cape Town community Mitchells Plain by one of the country’s leading Global Business Services (GBS) companies.

Following an announcement earlier this year, Sigma Connected South Africa, which offers ‘white label’ customer contact centre services across a variety of sectors, has now opened its Watergate Centre facility in the Cape Flats, becoming the first GBS operation to provide contact centre services from Mitchells

A business outsourcing specialist has been awarded a contract by business energy and water operator Yu Energy to provide contact centre support for outbound collections.

Sigma Connected, which offers onshore and offshore customer contact services for some of the UK’s leading companies, has agreed the deal which in the first month has seen its specialist team speaking directly with over 6,000 decision makers within businesses in a bid to improve their payment schedules.

The results Sigma

A Western Cape business outsourcing company has attended a high-profile event where President Cyril Ramaphosa asked about the industry and the firm’s growth plans, as well as praising the company for its ongoing work to tackle youth unemployment.

Sigma Connected, which offers customer contact centre services in the energy, utilities, telecommunications and finance sectors, was the country’s only BPO invited to the Youth Opportunities Expo as part of this year’s 46th Annual Youth Day.

The

BPESA was proud to present the first masterclass in The Knowledge Partnership Masterclass Series, in collaboration with The Knowledge Group (tkg). Part one, Understanding the Buying Cycle, was brought to BPESA SMME Members on Wednesday 11th May.

TKP_Newsletter_May 2022

Business outsourcing firm Sigma Connected has triumphed in a number of categories at one of South Africa’s most prestigious industry awards.

Sigma Connected, which offers customer contact centre services in the energy, utilities, telecommunications and finance sectors, has won nine awards at the 2022 Cape BPO Awards, which recognise best practice and achievements across Western Cape’s BPO sector.

The awards highlighted both company and individual successes within Sigma from over the past 12

Business outsourcing provider Sigma Connected and its senior directors have made a significant donation to the historic KFM and LottoStar radiothon which has raised South Africa’s largest amount of money ever in a 12-hour period.

Sigma Connected, which is based in Western Cape, gave R35,000 to the campaign which has raised a staggering total of R20,000,000 for the Peninsula School Feeding Association, which provides meals to children across Western Cape.

The R35,000 total from Sigma included

A South African business outsourcing provider has announced the appointment of a new director who will be responsible for bringing in new clients and delivering growth across the country’s domestic market.

Sigma Connected South Africa, which offers expertise in customer contact and collections across South Africa’s utilities, retail, financial services and telecommunications sectors, has appointed Nompumelelo Nyawo as New Business Development Director based in Johannesburg.

Reporting to

7 ways to deliver leading digital customer service

Succeeding in a digital-centric world takes more than just meeting customer demands. You have to anticipate customer needs. Provide personalised, omnichannel experiences that are context-based and low effort. Here are seven ways to deliver leading, digital customer experiences.

Dear Members

I trust you are well.

The Covid-19 pandemic has brought about unprecedented changes in the workplace. The International Labour Organisation has conducted country-wide surveys and interviews with organisations to find out how the disruption caused by the virus is playing out. The report details how hybrid work is here to stay and how firms have harnessed productivity improvements during the pandemic, but other matters such as gender inequality took a backward step.

The issues

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