The Philippines and South Africa tie for the silver medal, Malaysia places 3rd; low favorability marks for Honduras and Serbia
India retains the title of most favored offshore CX delivery destination in 2024, according to this year’s Front Office CX Omnibus Survey by Ryan Strategic Advisory. This marks the second year in a row that India has topped the annual survey of 750 enterprise contact center buyers from 11 key demand markets, including Australia, Belgium, Canada
We are excited to share the news of the upcoming mandatory Grants workshops.
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As governed by the Skills Development Act No. 97 of 1998, the Services SETA is mandated to administer and reimburse Mandatory Grants to qualifying employers (within the Services SETA sector) that have met the requirements set out. Given the extensive qualifying requirements and application process, we have scheduled a nationwide roadshow, dealing with |
The Department of Home Affairs has approved the first set of companies to be part of the Trusted Employer Scheme (TES), which aims to address some of South Africa’s most significant labour shortfalls.
The TES was announced during President Ramaphosa’s 2023 State of the Nation Address and is set to improve the immigration process for large employers and investors through a more predictable and efficient system that attracts talent and foreign investment.
Businesses have constantly
In a resounding victory for the Mother City, Cape Town has clinched the second spot in Time Out's prestigious '50 Best Cities in the World to Visit 2024’.
The rankings were determined by a comprehensive survey of a total of 20,000 global travellers, and Time Out's network of travel experts positioned Cape Town just behind the perennial favourite, New York.
This news comes shortly after the city was named as a place with the “best community spirit in Africa”. Analysing social media community
Businesses around the world are changing gears when it comes to outsourcing, and the UK is no different.
In an effort to improve customer service and make funds available for investment in superior technology or grow their operations in other ways, many companies based in the UK are outsourcing parts of their function and making South Africa their first choice for talent scouting.
But why South Africa?
What makes the talent here more attractive than other countries like India and the
South Africa’s high unemployment statistics are affecting the country’s semigration patterns, as more people are moving to areas to look for opportunities that may be slightly more plentiful.
StatsSA’s most recently released Quarterly Labour Force Survey (QLFS) shows that South Africa’s unemployment rate is 31.9%.
This means that there are currently around 7.8 million active job seekers across South Africa’s nine provinces looking for work but remaining unemployed – a rate that
Born and raised in the village of Ga-Mphahlele in Limpopo, Katlego (surname withheld), taught himself how to program after high school and landed a job with a US-based company earning R30,000–R40,000 per month.
His is not an overnight success story. Katlego persevered through scores of rejected and ignored job applications, and remained committed to learning the skills that ultimately landed him a well-paying entry-level job.
However, his journey also didn’t take years. Armed with a basic
Business Process Outsourcing is growing from strength to strength, with 7 900 new jobs bringing in R2.7-billion in foreign revenue in the past financial year.
THE Western Cape Business Process Outsourcing (BPO) sector now contributes as much as tourism to the region’s economy.
The BPO sector employs 70 000 catering to the offshore market in the province. This sees it contributing R24-billion to the Western Cape economy, meaning that it makes as large a contribution as the tourism sector
The South African government has this financial year allocated R569 million to the global business services (GBS) sector, also known as business process outsourcing (BPO).
This is the word from Ebrahim Patel, minister in the Department of Trade, Industry and Competition, who added that government has invested more than R3 billion in the sector since 2016.
Patel this week addressed the annual Business Process Enabling South Africa (BPESA) GBS and BPO Conference and Alchemy Awards in
The government plans to aggressively market to the world its specialist call centre industry to draw new investment and create thousands of jobs for local youth, says Minister of Trade, Industry & Competition Ebrahim Patel.
“We are now thinking of more actively marketing these business services whenever we have these state visits by the president [Cyril Ramaphosa] to other countries,” Patel said.
“Recently, when the president went to New York for the meeting of the UN General Assembly, we
Conversational AI, particularly Digital Voice Agents (DVAs), is transforming the operations of Business Process Outsourcing (BPO) centres worldwide. These intelligent agents can speak the language of customers, providing exceptional caller experiences and revolutionizing customer service in various industries.
Insurance claims can be a stressful process, especially when you're dealing with the aftermath of a car accident. Contacting your insurance provider shouldn't add to the hassle. However
But now it’s SA’s turn to shine in the sun. The readers of Britain’s The Telegraph newspaper voted in their thousands, putting South Africa at the top of the Travel Awards! And voting Cape Town as the Best Worldwide City!
The editors claim
