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On Tuesday 25 November I had the privilege of sharing some insights at the GBS and Digital Jobs Project Learning Day, hosted by Harambee in partnership with the Mastercard Foundation.

My focus was on BPESA’s strategic commitment to inclusive hiring, which you can read more about here. As we close off disability awareness month, I leave you with an extract: The true challenge lies in shifting mindsets.  In a sector grappling with attrition and talent shortages, there is extensive evidence

  • GBS boom: 150,000 jobs and $2.7bn exports since 2010 IMPACT unveiled: Infrastructure, people, excellence drive SA’s edge in the sector
  • Govt to boost GBS with tax incentives and Tier II/III growth.

 

Durban – South Africa’s Global Business Services (GBS) sector is on track to deliver transformative job creation and export revenue, with government in discussions to offer more substantial incentives to scale high-value digital services and diversify beyond traditional contact

The Department of Trade, Industry and Competition (the dtic), in partnership with Business Process Enabling South Africa (BPESA), will host the Global Business Services (GBS) Annual Conference at the Inkosi Albert Luthuli International Convention Centre in Durban, n KwaZulu-Natal, from 3–5 November 2025.

The conference will bring together investors, international brands, policymakers, and industry leaders from key markets such as Australia, the United Kingdom, and the United States to explore

  • 8,180 net new international* jobs; R2.3 billion (US$131 million) in export revenue
  • Youth jobs accounted for 90% of new hires in the period
  • Eastern Cape achieves record-breaking quarter

 

South Africa’s Global Business Services (GBS) Sector continues to buck the employment and business confidence trend, recording good job growth and strong export revenue for the period April to June 2025. The industry added 8,180 net new international jobs and contributed R2.3 billion (US$131

There is no doubt that collaboration between private companies, government and industry can often be the catalyst of immense success. An excellent example is the performance of the Global Business Services (GBS) and Business Process Outsourcing (BPO) sectors, which in 2024 contributed approximately R6 billion in export revenue and created over 20 000 new jobs, with youth jobs accounting for about 90% of new hires.

This is according to research conducted by BPESA (Business Process Enabling

Province will showcase South Africa’s considerable strengths as a global offshoring destination at upcoming BPESA GBS and BPO Conference 

KwaZulu-Natal is entrenching its reputation as one of Africa’s leading Global Business Services (GBS) hubs and a model for inclusive growth, digital innovation, and global competitiveness. 

Between 25 and 30% of South Africa’s global services workforce is concentrated in Durban, making it the country’s

Reshni Singh is the chief executive officer of Business Process Enabling South Africa (BPESA), the national industry association for Global Business Services (GBS).

Under her leadership, BPESA drives the strategic execution of the GBS Sector Master Plan, working in close partnership with government and industry to position South Africa as a leading offshore destination, and to catalyse inclusive youth employment at scale.

With over two decades of public sector experience, including senior

It looks like the whole world will be heading to South Africa in November. Global business services will also be here to talk job creation.

It is not only the G20 that will grace South African shores in November and bring with it the possibility of job creation that will benefit the country’s economy.

As South Africa navigates an uncertain global environment, this year’s Business Process Enabling South Africa (BPESA) GBS and BPO Conference is poised to play a critical role in shaping the

As South Africa navigates an uncertain global environment, this year’s BPESA GBS and BPO Conference is poised to play a critical role in shaping the future impact of the country’s Global Business Services sector.

Taking place in Durban from 3–5 November 2025, this flagship event will bring together local and international delegates, investors, and thought leaders to reaffirm and future-proof South Africa’s global value proposition.

“At a time when investor confidence and sustainable growth

Reshni Singh, CEO of BPESA, is focused on tackling unemployment by creating career pathways for South Africa’s youth. As a female leader navigating gender and racial barriers, she has built a diverse team and an inclusive environment that turns opportunity into impact. This Women’s Month, she reflects on her journey and the leadership lessons she’s learned.

What first inspired you to do what you do – and what was the moment that really changed everything for you?

Being exposed to the harsh

Business Process Enabling South Africa (BPESA) has unveiled a groundbreaking new award that challenges companies in the Global Business Services sector to make meaningful, lasting contributions to their communities.
 

The BPESA Nelson Mandela Day Award recognises GBS companies going beyond token gestures to create real change in South African communities, honouring the spirit of the late statesman’s 67-minute call to service.

Four ways to make a

South Africa’s Global Business Services (GBS) sector continues to surge, delivering significant job growth and boosting the country’s export revenue. According to the latest BPESA GBS Sector Job Creation Report, the industry added 6,290 net new international jobs in the third quarter of the financial year 2024 (October to December) and contributed US$101 million (approx. R1,8 billion) in export revenue, reinforcing its role as a powerhouse for economic and social transformation. 

A key

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