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The Department of Trade, Industry and Competition (the dtic), in partnership with Business Process Enabling South Africa (BPESA), will host the Global Business Services (GBS) Annual Conference at the Inkosi Albert Luthuli International Convention Centre in Durban, n KwaZulu-Natal, from 3–5 November 2025.

The conference will bring together investors, international brands, policymakers, and industry leaders from key markets such as Australia, the United Kingdom, and the United States to explore

There is no doubt that collaboration between private companies, government and industry can often be the catalyst of immense success. An excellent example is the performance of the Global Business Services (GBS) and Business Process Outsourcing (BPO) sectors, which in 2024 contributed approximately R6 billion in export revenue and created over 20 000 new jobs, with youth jobs accounting for about 90% of new hires.

This is according to research conducted by BPESA (Business Process Enabling

Province will showcase South Africa’s considerable strengths as a global offshoring destination at upcoming BPESA GBS and BPO Conference 

KwaZulu-Natal is entrenching its reputation as one of Africa’s leading Global Business Services (GBS) hubs and a model for inclusive growth, digital innovation, and global competitiveness. 

Between 25 and 30% of South Africa’s global services workforce is concentrated in Durban, making it the country’s

Reshni Singh is the chief executive officer of Business Process Enabling South Africa (BPESA), the national industry association for Global Business Services (GBS).

Under her leadership, BPESA drives the strategic execution of the GBS Sector Master Plan, working in close partnership with government and industry to position South Africa as a leading offshore destination, and to catalyse inclusive youth employment at scale.

With over two decades of public sector experience, including senior

It looks like the whole world will be heading to South Africa in November. Global business services will also be here to talk job creation.

It is not only the G20 that will grace South African shores in November and bring with it the possibility of job creation that will benefit the country’s economy.

As South Africa navigates an uncertain global environment, this year’s Business Process Enabling South Africa (BPESA) GBS and BPO Conference is poised to play a critical role in shaping the

As South Africa navigates an uncertain global environment, this year’s BPESA GBS and BPO Conference is poised to play a critical role in shaping the future impact of the country’s Global Business Services sector.

Taking place in Durban from 3–5 November 2025, this flagship event will bring together local and international delegates, investors, and thought leaders to reaffirm and future-proof South Africa’s global value proposition.

“At a time when investor confidence and sustainable growth

Reshni Singh, CEO of BPESA, is focused on tackling unemployment by creating career pathways for South Africa’s youth. As a female leader navigating gender and racial barriers, she has built a diverse team and an inclusive environment that turns opportunity into impact. This Women’s Month, she reflects on her journey and the leadership lessons she’s learned.

What first inspired you to do what you do – and what was the moment that really changed everything for you?

Being exposed to the harsh

Business Process Enabling South Africa (BPESA) has unveiled a groundbreaking new award that challenges companies in the Global Business Services sector to make meaningful, lasting contributions to their communities.
 

The BPESA Nelson Mandela Day Award recognises GBS companies going beyond token gestures to create real change in South African communities, honouring the spirit of the late statesman’s 67-minute call to service.

Four ways to make a

South Africa’s Global Business Services (GBS) sector continues to surge, delivering significant job growth and boosting the country’s export revenue. According to the latest BPESA GBS Sector Job Creation Report, the industry added 6,290 net new international jobs in the third quarter of the financial year 2024 (October to December) and contributed US$101 million (approx. R1,8 billion) in export revenue, reinforcing its role as a powerhouse for economic and social transformation. 

A key

Global business services in South Africa have been growing in the background for six years, adding 150 000 jobs to the economy.

Although there is concern about the lack of economic growth in South Africa, as well as not enough job opportunities, at least one sector grew by leaps and bounds over the past six years: global business services.

Global business services include a range of integrated, shared services designed to support business units and organisations globally, such as finance

CAPE TOWN, SOUTH AFRICA — South Africa’s global business services (GBS) sector has launched an ambitious new value proposition, aiming to attract more foreign direct investment and generate 500,000 cumulative jobs by 2030. Revealed on March 18, 2025, the initiative by BPESA (Business Process Enabling South Africa) follows a remarkable expansion in the sector, tripling in size over only five years.

Excellent growth trajectory

With the total workforce rising from 65,000 in

BPESA’s refreshed GBS value proposition targets 500K jobs by 2030, leveraging investment, infrastructure, and talent to drive global competitiveness.

BPESA (Business Process Enabling South Africa), the national industry association for South Africa’s Global Business Services (GBS) sector, has unveiled a refreshed sector value proposition aimed at attracting increased foreign direct investment (FDI) and creating 500 000 cumulative jobs by 2030. Total headcount in Global Business

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