It’s that time of year again, the one in which customer experience observers the world over lay out their predictions around what the CX market has in store for the coming 12 months. Not to be left out of this cavalcade of crystal balls, in full Zoltar mode, Ryan Strategic Advisory provides its take on what key trends in this sector are most likely to have everyone talking during 2025. Here goes…
Cape Town has been named the best city in the world by Time Out.
After finishing in second place in 2024, Cape Town claimed the number-one spot for 2025 in the British-based company’s rankings.
The results were based on opinions from 18,500 people around the world who weighed in on their city as per the seventh Time Out global survey of city-dwellers.
The survey’s questions covered everything from food, nightlife and culture to affordability, happiness and overall city
Eskom board chairman and industry leader Mteto Nyati is bullish about South Africa’s prospects, pointing to increased investments by hyperscalers, subsea cables landing in the country and artificial intelligence’s (AI’s) potential as key signs to consider.
This is despite the country experiencing electricity and water supply constraints, law and order issues, joblessness and slow economic growth, among other issues.
Nyati was speaking at the annual BPESA GBS|BPO Conference
Despite economic headwinds, SA’s global business services (GBS) sector is not only one of the fastest growing sectors but is set for rapid growth in the coming year.
This is according to industry body Business Processing Enabling South Africa (BPESA), which reveals government’s economic growth targets can become a reality, as SA sees a steady flow of investment into the GBS sector.
This comes as the industry body readies to the annual BPESA GBS|BPO Conference 2024, in partnership
South Africa’s global business services (GBS) sector added 8 847 jobs between January to June this year, contributing $142 million (R2.5 billion) to the country’s export revenue.
This is according to non-profit organisation Business Process Enabling South Africa’s (BPESA’s) quarterly GBS Sector Job Creation Report.
BPESA notes that 60% of these jobs are empowerment positions, with 88% of these new jobs going to the country's youth.
The GBS sector, sometimes referred to as business process
here is an unusual wave of optimism about South Africa in the C-suite.
CEOs of multinational companies are overwhelmingly positive about South Africa, its prospects, and its reform agenda since the formation of the Government of National Unity (GNU). This
Deputy President Paul Mashatile has told British investors the Government of National Unity (GNU) is hard at work to make South Africa open for business.
He's currently on an investor drive in the United Kingdom (UK), having also visited Ireland last week.
Speaking at a roundtable hosted by American multinational financiers, JP Morgan on Wednesday, Mashatile urged UK
South Africa is a trusted partner in delivering key global business services such as financial risk, regulatory support and digital services to United Kingdom investors, says Deputy Minister of Trade, Industry and Competition Andrew Whitfield.
The Deputy Minister delivered the keynote address during the South Africa-UK roundtable on Global Business Services (GBS) in London. The session was hosted by Business Process Enabling South Africa in London.
“With a highly skilled
Navigating a country's VISA application requirements can seem daunting. To assist, BPESA have located relevant documents in one area. Necessary gazettes, application forms and FAQ’s you might require when applying for a business-related VISA or converting from a business VISA to permanent residence.
Any queries or assistance requirements, please reach out to Angela Kays – Investor Promotions Lead This email address is being protected from spambots. You need JavaScript enabled to view it.
Eskom reached a milestone in its ongoing recovery plan, one which it hasn’t achieved for the past six years: topping 35GW of available generation capacity.
The utility achieved this figure on 23 July, and it was well above the evening peak demand on that day of 30.7GW. The last time Eskom had more than 35GW of available generation capacity was on 16 July 2018.
Load shedding has now been suspended for four consecutive months, and in the past seven days the utility exceeded an energy
South Africa has just earned the title of the “World’s Friendliest Nation”, showcasing warmth, hospitality, and inclusivity that transcend borders.
South Africa has claimed the coveted title of the world’s friendliest nation, according to a recent survey conducted by Remitly, a digital financial services company specialising in international money transfers.
This accolade isn’t just a feather in our nation’s cap; it’s a reminder of who we truly are and a nod to the warmth and hospitality
JOHANNESBURG, MONDAY 3 JUNE 2024 ― South Africa has just gone through its most significant elections, since our first democratic elections in 1994. More than 16 million South Africans have expressed their aspirations and sent a clear message that they do not trust any single political party to govern alone. As political parties engage in talks to form coalition governments, we emphasise the importance of prioritising the interests of the entire country over their own parties and personal
