BPESA

skills development bg

There are more than 240,000 consultants / agents working in the Global Business Sector in South Africa today with approximately 50,000 focused on international business only.

South African has a competitive and compelling value proposition for the major sourcing markets, offering capabilities that extend across the end to end customer journey. While our industry was founded on a strong English language voice capability, companies located in South Africa service a wide range of outsourced complex functions, including but not limited to, software development, tech support, finance, legal, and HR.

With geo-political, economic, technology and business changes impacting our target global sourcing markets (the USA, Canada, UK and Australia) these numbers are projected to grow significantly over the next three to five years.

BPESA is committed to developing the human capital infrastructure nationally to support this rapid growth through the up-skilling, re-skilling and continual professional development of the BPO and Captive labour force: agents, specialist roles, team leaders and management. In response to the skills challenge, BPESA has formulated a comprehensive skills strategy which is being implemented in partnership with National, Provincial and City Government and in close collaboration with the industry operators and service-providers to develop skills programmes and targeted skills interventions that will result in a sustainable world-class BPO talent pipeline and skills supply.

The BPESA skills strategy incorporates career awareness initiatives, work-seeker support services, a skills portal and a federated skills supply chain.

 

 

  • There are more than 240,000 consultants / agents working in the Global Business Sector in South Africa today with approximately 50,000 focused on international business only.
  • South African has a competitive and compelling value proposition for the major English language speaking sourcing markets, offering capabilities that extend across the end to end customer journey. While our industry was founded on a strong English language voice capability, companies located in South Africa service a wide range of complex functions, including but not limited to, software development, tech support, education, finance, legal, and HR.
  • Combining the increased competitiveness of the South African GBS offering with geo-political, economic, technology and business changes impacting our target global sourcing markets (the USA, Canada, UK and Australia) these numbers are projected to double over the next five years.
  • BPESA is committed to the continued development of the human capital infrastructure nationally to support this rapid growth through the up-skilling, re-skilling, future-skilling and continual professional development of the GBS labour force across all roles.
  • BPESA is in the process of implementing its second five- year skills strategy in partnership with National, Provincial and City Government and in close collaboration with the industry operators and service-providers and educational role players to develop the required skills for the future while ensuring that companies doing business in South Africa have access to the talent pipeline.
  • The strategy is multi-faceted and addresses policy, education technology, programmes for upskilling the incumbent workforce for new and future jobs, and programmes for accelerating the training and employment of youth to work in fist time jobs in the Sector.
 

Role Players

01 ASDSA

1. Association for Skills Development in South Africa (ASDSA)

www.asdsa.org.za/about

 2 CHE

2. Council on Higher Education (CHE)

www.che.ac.za

 3 UMALUSI

3. Council for Quality Assurance in General and Further Education and Training – Umalusi

www.umalusi.org.za

 4 DBE

4. Department of Basic Education (DBE)

www.education.gov.za

 5 DHET

 5. Department of Higher Education and Training (DHET)

www.dhet.gov.za

 6 dti

6. The Department of Trade and Industry (dti)

www.thedti.gov.za

 5 DHET

7. Education and Training Quality Assurance Bodies (ETQA)

www.che.ac.za/media_and_publications/other/directory-etqas-and-professional-bodies

 2 CHE

8. Higher Education Quality Committee (HEQC)

www.che.ac.za/about/governance/heqc_and_its_sub_committees  

 9 IEB

9. Independent Examinations Board (IEB)

www.ieb.co.za 

 10 ISASA

10. Independent Schools Association of Southern Africa (ISASA)

www.isasa.org

 5 DHET

 11. Institute for the National Development of Learnerships, Employment Skills and Labour Assessments (INDLELA)

www.dhet.gov.za/SitePages/SkillsDevelopmentNew.aspx

 12 NAPTOSA

12. National Professional Teachers’ Organisation of South Africa (NAPTOSA)

www.naptosa.org.za 

 13 NSA

13. National Skills Authority (NSA)

www.nationalskillsauthority.org.za

 14 NSF

14. National Skills Fund

www.dhet.gov.za/NSF

 15 NSPB

15. Non-Statutory Professional Bodies

http://pbdesig.saqa.org.za/search.php 

 16 QCTO

 16. Quality Council for Trades and Occupations (QCTO)

www.qcto.org.za

 17 SABPP

 17. SA Board for People Practices (SABPP)

http://sabpp.co.za

 5 DHET

18. Sector Education and Training Authorities (SETA)

www.dhet.gov.za/SitePages/SETAlinks.aspx 

 18.i AGRISETA

 i. AGRISETA

https://www.agriseta.co.za

 18.ii BANKSETA

ii. BANKSETA

www.bankseta.org.za 

 18.iii CATHSETA

iii. CATHS SETA

https://cathsseta.org.za

 

 18.iv CETA

iv. CETA

https://www.ceta.org.za

 18.v CHIETA

v. CHIETA

http://www.chieta.org.za

 18.vi ETDP

vi. ETDP SETA

http://www.etdpseta.org.za/education

 18.vii EWSETA

vii. EWSETA

http://ewseta.org.za

 18.viii FASSET

viii. FASSET

https://www.fasset.org.za

 18.ix FOODBEV

ix. FOODBEV SETA

http://www.foodbev.co.za

 18.x FPM

x. FP&M SETA

https://www.fpmseta.org.za/default.aspx

 18.xi HWSETA

xi. HWSETA

https://www.hwseta.org.za

 18.xii LGSETA

xii. LGSETA

http://www.lgseta.co.za

 18.xiii MERSETA

xiii. MERSETA

www.merseta.org.za/Pages/default.aspx

 18.xiv MICT

xiv. MICT SETA

www.mict.org.za

 18.xv MQA

xv. MQA

www.mqa.org.za/

 18.xvi PSETA

xvi. PSETA

www.pseta.org.za

 18.xvii SASSETA

xvii. SASSETA

www.sasseta.org.za

 18.xviii SERVICES.SETA

xviii. SERVICES SETA

www.serviceseta.org.za

 18.xix TETA

xix. TETA

www.teta.org.za

 18.xx WRSETA

xx. W&RSETA

www.wrseta.org.za

 18.xxi INSETA

xxi. INSETA

www.inseta.org.za

 19.DOL

19. South African Department of Labour

www.labour.gov.za/DOL

 20.SACE

20. South African Council for Educators (SACE)

www.sace.org.za/pages/ethics-department

 15 NSPB

21. South African Qualifications Authority (SAQA)

www.saqa.org.za

 15 NSPB

22. Statutory Professional Bodies

http://pbdesig.saqa.org.za/search.php

 23.TVET.COLLEGES.SA

23. TVET Colleges South Africa

http://www.tvetcolleges.co.za/

 24.USAF

24. Universities South Africa (USAF)

https://www.usaf.ac.za

 5 DHET

25. Work Integrated Learning, Partnerships and Innovation Directorate

http://www.dhet.gov.za/SitePages/SkillsDevelopmentNew.aspx

Guiding Legislation & Regulations

Skills Development Act - www.labour.gov.za/DOL/legislation/acts/skills-development/skills-development-act-and-amendments

Skills Development Levies Act - www.labour.gov.za/DOL/legislation/acts/skills-development/skills-development-levies-act

South African Qualifications Authority Act - www.gov.za/documents/south-african-qualifications-authority-act

Employment Equity Act - www.labour.gov.za/DOL/legislation/acts/employment-equity/employment-equity-act

National Qualifications Framework Act - www.gov.za/documents/national-qualifications-framework-act

Continuing Education and Training Act - www.gov.za/documents/further-education-and-training-colleges-act

Higher Education Act - www.gov.za/documents/higher-education-act

Adult Education and Training Act - www.gov.za/documents/adult-basic-education-and-training-act

National Student Financial Aid Scheme Act - www.gov.za/documents/national-student-financial-aid-scheme-act

Co-Operatives Act - www.gov.za/documents/co-operatives-act

Broad-Based Black Economic Empowerment Act - www.gov.za/documents/broad-based-black-economic-empowerment-act

Labour Relations Act - www.labour.gov.za/DOL/legislation/acts/labour-relations/labour-relations-act

Employment Services Act - www.gov.za/documents/employment-services-act

National Minimum Wage Act - www.gov.za/st/node/784787

Companies Act - www.gov.za/documents/companies-act

Education Laws Act - www.gov.za/documents/education-laws-amendment-act

General and Further Education and Training Quality Assurance Act - www.gov.za/documents/general-and-further-education-and-training-quality-assurance-act

Basic Education Laws Act - www.gov.za/documents/basic-education-laws-amendment-act

South African Schools Act - www.gov.za/documents/south-african-schools-act

South African Council for Educators Act - www.gov.za/documents/south-african-council-educators-act

National Education Policy Act - www.gov.za/documents/national-education-policy-act

Basic Conditions of Employment Act - www.gov.za/documents/basic-conditions-employment-act

Skills Development Grant Regulation - www.bankseta.org.za/wp-content/uploads/2018/08/Skills_Development_Grant_Regulations.pdf

Public Finance Management Act - www.bankseta.org.za/wp-content/uploads/2018/08/Public_Finance_Management_Act_1999.pdf

Preferential Procurement Policy Framework Act - www.gov.za/documents/preferential-procurement-policy-framework-act-regulations-20-jan-2017-0000

 

Skills Policies

DHET Policies: www.dhet.gov.za/SitePages/DocPolicies.aspx

- HED Policies

- System Planning & Monitoring Policies

 

DBE Policies: https://www.education.gov.za/Resources/Policies.aspx

- Access to Schools Policies

- School Management Policies

- School Funding Policies

- Curriculum and Assessment Policies

 

ISASA Policy Database: www.isasa.org/policy-database/#

Umalusi Policies: www.umalusi.org.za/list.php?type=Policies

USAF Policies: www.usaf.ac.za/category/policy-commentary/

QCTO Policies: www.qcto.org.za/index.php/publications/policies.html

CHE Policies: www.che.ac.za/media_and_publications/publications/frameworks_and_criteria

 

SETA Policies:

AgriSETA - www.agriseta.co.za/inner?section=5&page=157

FASSET - www.fasset.org.za/inner?section=1&page=18

SAQA Policies: www.saqa.org.za/list.php?e=Policy

 

BBBEE Amendments: 31ST May 2019, No. 42496

The DTI published a number of amendments to the B-BBEE Codes on Friday, 31 May 2019. While further clarity may still be provided by the DTI, kindly find BPESA’s preliminary summary on statement 000 (general principles), statement 300 (skills development), statement 400 (enterprise and supplier development) and schedule 1 (interpretation and definitions) for your consideration.

The amendments will become effective 6 months following their gazetting i.e. by 01 December 2019. For BBBEE audit prior 30 November 2019, the outgoing version of the codes will still apply and for any BBBEE audit from 01 December 2019, this amended version of the codes will apply.

For organisations subscribing to a particular sector charter, these amendments will not be applicable upon incorporation into that particular sector charter.

 

Useful Links


 

 

BPESA facilitates quarterly skills forums in each region, engaging professional practitioners in discussions about current and future skills challenges and opportunities and in planning for the implementation of strategic skills initiatives.

Key focus areas of the forums in 2019 and 2020 will include:

  • Future skills and the transition to Industry 4.0
  • Addressing scare and critical skills
  • The implementation of a future skills learning platform
  • Implementing programmes to accelerate the training and employment of youth into first time jobs in digital ICT and BPO roles

View the calendar for dates, times and venues of the skills forums in each region.

 

 

 

Navigating the Skills Landscape can be daunting! On this page you can quickly access and read documents and presentations that will provide you with useful information on Strategies, Practices and Trends, as well as legislation relating to Skills Development in South Africa.

View all our Local Skills Development Research Documents View all our International Skills Development Research Documents

 


 

 

Skills can be sourced and developed directly by employers (through their recruitment partners or their own HR departments) or via a federated supply chain made up of independent entities that collaborate to source, train, coach and accredit people from entry level through to executive leadership roles. This supply chain is made up of the following role players, each with a key focus area and value adding contribution to the skills development process.

High Schools

  • To provide school leavers with the right level of foundational competence and specifically with suitable language, communication, problem solving, maths and computer literacy skills.
  • The industry can partner with select schools in each province to prepare willing students for a career in the GBS sector – these schools may offer more of an entrepreneurial flavour to their typical matric curriculum and can include specific modules that introduce the industry to the students.

Work Readiness Academies

  • Bridges the gap between school and the work place for students just leaving school and for the unemployed youth who have been out of school for a while and without work.
  • Provides work seekers with exposure to the world of work, while also building their core life skills such as personal mastery, personal financial management, ethics, diversity management, and work ethic.
  • This exposure to work filters those suited to the industry from those who are not.
  • Prepares work seekers to take on a full or part time job in the Sector and assists them to be placed into their first job.

Employers / Operators

  • Provides the learner with a job, internship or learner-ship.
  • Provides role specific training.
  • Coaches and supports the learner in the workplace.
  • Manages their career development with them.

Sector Specific Academies, Colleges

  • Provides the learner with curricula aligned to a career path in the GBS Sector.
  • Offers master classes, short courses, specialist skills training, and qualifications for all roles and levels up to Business Executive.
  • Delivers training through multiple channels to cater for distance learning, self-managed learning, and classroom based facilitator led learning.

Universities and Business Schools.

  • Provides tertiary education to the GBS Sector in the form of Bachelor’s and Master’s Degrees in related fields e.g.: Management; and specialist courses for key skills such as Analytics for MI Analysts.
  • Also provides Executive Leadership Training through Global Leadership Programmes, tailored to the GBS Sector.

 

 

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