BPESA is the recognised national Trade Body and Industry Association for the Global Business Services (GBS) and BPO Sector in South Africa. As a not-for-profit entity, BPESA was established to promote trade and serve the interests of its many stakeholder groups engaged in the development, growth and sustainability of this vibrant sector that cuts across many industry verticals of the economy.

BPESA’s services are targeted at international and domestic captive and outsourcing (BPO) operators; the broader eco-system of vendors and not-for-profit entities supplying enabling capabilities, products and services to the sector; as well as international BPO's, investors, buyers and clients whose customers are serviced from South Africa.

With GBS recognised as a priority sector in the country, BPESA supports the sector and delivers its services in partnership with Government, at all levels, and various not-for-profit organisations including social enterprises and the professional bodies supporting the broad spread of the GBS sector including; Contact Centre and CX services, Professional and Shared Service offerings (finance and accounting services, legal services, HR services, knowledge services etc.), Digital and ITO services.

Thank you for your interest in BPESA Membership 2026 | 27. Please note that the new membership year begins in 1 April 2026 and ends 31 March 2027 . For more information on how to sign up as a member or renew your existing membership, contact This email address is being protected from spambots. You need JavaScript enabled to view it.