Artificial Intelligence (AI) is transforming industries worldwide, helping businesses streamline operations, improve customer experiences, and drive growth. However, developing and managing AI in-house can be expensive and complex.
This is why AI outsourcing is the next big thing.
AI outsourcing allows companies to leverage AI expertise without the high costs and resource demands of an in-house team.
From conversational AI to data-driven automation, outsourcing AI services is
Nelson Mandela Bay Municipality (NMBM) has emerged as the fastest growing region in South Africa for the global business services sector, following Johannesburg, Cape Town and Durban.
This is according to data from the municipality's Economic Development, Tourism and Agriculture (EDTA) Directorate.
NMBM Member of the Mayoral Committee for the EDTA, Bassie Kamana, on Monday said she was encouraged by the rapid growth of the global business services sector (call centre services) within
Unpacking why employee recognition and reward is at the core of South Africa’s Success and Growth in Global Business Services
By Noori Allie, Customer Service Executive at Achievement Awards Group and Reshni Singh, CEO of BPESA
We live in a time when attracting and retaining top talent across a multi-generational, increasingly mobile workforce is massively challenging. It’s a global phenomenon that is critical to the success and sustainability of every business, but
The sector, which contributed just under R13.6bn in export revenue during the same period, is on track to create 500,000 jobs by 2030 to meet the targets set out in the sector’s master plan launched in 2022, according to the Business Process Enabling South Africa (BPESA), the national industry body for the GBS sector.
BPESA chairperson Zain Patel revealed that in the past year 10 new international business process outsourcing (BPO) operators had chosen to invest in South
It’s that time of year again, the one in which customer experience observers the world over lay out their predictions around what the CX market has in store for the coming 12 months. Not to be left out of this cavalcade of crystal balls, in full Zoltar mode, Ryan Strategic Advisory provides its take on what key trends in this sector are most likely to have everyone talking during 2025. Here goes…
Cape Town has been named the best city in the world by Time Out.
After finishing in second place in 2024, Cape Town claimed the number-one spot for 2025 in the British-based company’s rankings.
The results were based on opinions from 18,500 people around the world who weighed in on their city as per the seventh Time Out global survey of city-dwellers.
The survey’s questions covered everything from food, nightlife and culture to affordability, happiness and overall city
Eskom board chairman and industry leader Mteto Nyati is bullish about South Africa’s prospects, pointing to increased investments by hyperscalers, subsea cables landing in the country and artificial intelligence’s (AI’s) potential as key signs to consider.
This is despite the country experiencing electricity and water supply constraints, law and order issues, joblessness and slow economic growth, among other issues.
Nyati was speaking at the annual BPESA GBS|BPO Conference
Despite economic headwinds, SA’s global business services (GBS) sector is not only one of the fastest growing sectors but is set for rapid growth in the coming year.
This is according to industry body Business Processing Enabling South Africa (BPESA), which reveals government’s economic growth targets can become a reality, as SA sees a steady flow of investment into the GBS sector.
This comes as the industry body readies to the annual BPESA GBS|BPO Conference 2024, in partnership
South Africa’s global business services (GBS) sector added 8 847 jobs between January to June this year, contributing $142 million (R2.5 billion) to the country’s export revenue.
This is according to non-profit organisation Business Process Enabling South Africa’s (BPESA’s) quarterly GBS Sector Job Creation Report.
BPESA notes that 60% of these jobs are empowerment positions, with 88% of these new jobs going to the country's youth.
The GBS sector, sometimes referred to as business process
here is an unusual wave of optimism about South Africa in the C-suite.
CEOs of multinational companies are overwhelmingly positive about South Africa, its prospects, and its reform agenda since the formation of the Government of National Unity (GNU). This
Deputy President Paul Mashatile has told British investors the Government of National Unity (GNU) is hard at work to make South Africa open for business.
He's currently on an investor drive in the United Kingdom (UK), having also visited Ireland last week.
Speaking at a roundtable hosted by American multinational financiers, JP Morgan on Wednesday, Mashatile urged UK
South Africa is a trusted partner in delivering key global business services such as financial risk, regulatory support and digital services to United Kingdom investors, says Deputy Minister of Trade, Industry and Competition Andrew Whitfield.
The Deputy Minister delivered the keynote address during the South Africa-UK roundtable on Global Business Services (GBS) in London. The session was hosted by Business Process Enabling South Africa in London.
“With a highly skilled
