BPESA has always placed a strong emphasis on skills development and training, recognizing the crucial role of human capital in the growth and sustainability of the industry.

We remain committed to developing the human capital and leadership side of the industry through the up-skilling and continual professional development of agents, specialist roles, team leaders and management - to make the South African GBS and BPO sector even more attractive to both local and international investment.

We are excited to launch our leadership programme, designed specifically for the GBS and BPO industry. This programme aims to equip and empower individuals with leadership skills to excel in the industry and take on more significant roles within their organizations.

We will be conducting a masterclass showcasing one of the top segments of the training, and we encourage you to participate and get involved. It is an excellent opportunity for us to start building our leadership pipeline and gearing for growth.

Click on the button below to download the BPESA Leadership Bootcamp brochure. For more information or to set up an introduction session with our programme partner, contact BPESA’s People Lead, Traci Freeman on This email address is being protected from spambots. You need JavaScript enabled to view it.