South Africa’s Global Business Services (GBS) sector continues to surge, delivering significant job growth and boosting the country’s export revenue. According to the latest BPESA GBS Sector Job Creation Report, the industry added 6,290 net new international jobs in the third quarter of the financial year 2024 (October to December) and contributed US$101 million (approx. R1,8 billion) in export revenue, reinforcing its role as a powerhouse for economic and social transformation.
A key
Although there is concern about the lack of economic growth in South Africa, as well as not enough job opportunities, at least one sector grew by leaps and bounds over the past six years: global business services.
Global business services include a range of integrated, shared services designed to support business units and organisations globally, such as finance
CAPE TOWN, SOUTH AFRICA — South Africa’s global business services (GBS) sector has launched an ambitious new value proposition, aiming to attract more foreign direct investment and generate 500,000 cumulative jobs by 2030. Revealed on March 18, 2025, the initiative by BPESA (Business Process Enabling South Africa) follows a remarkable expansion in the sector, tripling in size over only five years.
With the total workforce rising from 65,000 in
BPESA’s refreshed GBS value proposition targets 500K jobs by 2030, leveraging investment, infrastructure, and talent to drive global competitiveness.
BPESA (Business Process Enabling South Africa), the national industry association for South Africa’s Global Business Services (GBS) sector, has unveiled a refreshed sector value proposition aimed at attracting increased foreign direct investment (FDI) and creating 500 000 cumulative jobs by 2030. Total headcount in Global Business
· GBS Sector well-placed to attract new foreign direct investment, drive export growth and contribute 500 000 cumulative jobs, particularly for youth, by 2030
· Sector grew threefold in just five years, driven by business-friendly environment, exceptional quality standards and continuous job creation
Cape Town, 18 March 2025: – BPESA (Business Process Enabling South Africa), the national industry association for South Africa's Global Business Services (GBS) sector, has unveiled a
The Minister of Trade, Industry, and Competition, Mr Parks Tau, convened the latest meeting of the Global Business Services (GBS) Executive Oversight Committee (EOC) to discuss the sector’s strategic growth, key challenges, and government support mechanisms. Held on 10 March, the meeting brought together industry leaders, representatives from the Department of Trade, Industry, and Competition (the dtic), and key stakeholders from the GBS sector.
Chaired by the Minister, the EOC leads the
By Noori Allie, Customer Service Executive at Achievement Awards Group and Reshni Singh, CEO of BPESA
We live in a time when attracting and retaining top talent across a multi-generational, increasingly mobile workforce is massively challenging. It’s a global phenomenon that is critical to the success and sustainability of every business, but notably so in South Africa’s business process outsourcing (BPO) industry, which is increasingly the country’s top export to international markets.
At
By Noori Allie, Customer Service Executive at Achievement Awards Group and Reshni Singh, CEO of BPESA
We live in a time when attracting and retaining top talent across a multi-generational, increasingly mobile workforce is massively challenging. It’s a global phenomenon that is critical to the success and sustainability of every business, but notably so in South Africa’s business process outsourcing (BPO) industry, which is increasingly the country’s top export to international markets.
At
Sector creates over 14 000 new jobs and contributes R13,6 billion in export revenue in first nine months of 2024, reinforcing the sectors vital role in combatting youth unemployment across the country.
Johannesburg, 30 January 2025: –South Africa’s fast-growing Global Business Services (GBS) sector created over 14 000 new jobs between January and September 2024, with 12 564 of those taken up by the country’s youth, The sector, which contributed just under R13. 6 billion in export revenue
BPESA, in collaboration with The Jobs Boost Fund, is transforming youth employment in South Africa through an innovative pay-for-performance funding model. Together, we’re addressing youth unemployment, bridging critical skill gaps, and empowering the future of the Global Business Services (GBS) sector.
Cape Town, 21 October 2024—The BPESA Industry Connect Day held at Resilient Innovations in Tygervalley was a resounding success, bringing together over 50 key players from the global business services (GBS) sector. The event served as a vibrant platform for networking, showcasing cutting-edge technologies, and engaging in insightful discussions that promise to drive businesses forward in an era increasingly defined by artificial intelligence (AI).
The half-day event commenced at
2024 provides us, yet again, to deliver absolute and consistent value to our existing members and, our new incoming members. As such, after considered discussions, we have in principle commitment from Trade and Investment KZN (TIKZN) to funding and supporting the research and development of the following: the revision of the KZN Value Proposition Development, the conceptualisation and detailed implementation plan for the KZN Regional Incentive Development and, the KZN GBS Precinct Development
