The Western Cape region is considered one of the most attractive tourist hot spots in the world thanks to its blue flag beaches, fields of Fynbos and melting pot of cultures, but there's more to it. The province has welcomed 299 direct investments, attracting over US$7.6 billion worth of FDI in just under 9 years.
Macro Economic Overview
Major Cities and Population Areas
Cape Town Metro 4,351,757
Drakenstein 305,211
George 226,328
Breede Valley-Worcester 191,718
Stellenbosch 188,531
Population Demographics
Provincial population: 6,510,312
Current male population: 3,214,201
Current female population: 3,296,111
Youth population aged 18 - 35: 2,002,771
Percentage of youth population: 30%
Business language: English
Economic Indicators
Provincial GDP in Rand: R596,043 Billion
Provincial GDP in US$: $41.6 Billion
SA GDP Contribution: 14%
GDP Per Capita: R97,664 ($6,829)
Economic Growth: 1.2% in 2018
Top GBS Services
Western Cape GBS Services
BPO and Contact Centre Capabilities
Front Office BPO Capabilities
Customer Service & Support
Customer Lifecycle Management
Customer Churn & Winback
Retentions, Cross-selling & Upselling
Inbound/Outbound Voice Services
Next-Gen Digital Contact Centre Expertise
Instant Messaging
Social Media
Web Chat
Omnichannel Communications
Digital Marketing Communications
Video Chat
Business Process Services
Specialist Niche Domain Capabilities
Finance & Accounting (F&A)
IT Outsourcing (ITO)
Logistics & Supply Chain Management
Learning Services Outsourcing (LSO)
Legal Services
Knowledge Process Outsourcing (KPO)
Data Analytics
Robotic Process Automation Capabilities
Artificial Intelligence (AI) Expertise
Vertical Industries
Specialist Services
Finance & Accounting (F&A)
IT Outsourcing (ITO)
Logistics & Supply Chain Management
Learning Services Outsourcing (LSO)
Legal Services
Knowledge Process Outsourcing (KPO)
Research & Surveys
Back Office Processing
Data Analytics
Robotic Process Automation Capabilities
Artificial Intelligence (AI) Expertise
People and Skills
Western Cape People and Skills
Current Youth Population: 2,002,771
Skills and Training Initiatives
Agent-to-Agent Coaching
Data Analytics Training
Digital Skills Training
Blended Learning
Classroom Based Learning
Contact Centre Training
Compliance Training
CX Training
eLearning
Leadership Coaching
On-the-job Training
Technical Training
Workplace Readiness
Western Cape Domestic Services GBS Headcount: 31,364
