The Knowledge Partnership Masterclass Series Returns: Speaker Announcement

Meet the Speakers:

Jan has +20 years of Contact Centre experience. Working both in the UK and globally, she has delivered numerous global change programmes and led the operations of several large organisations. Her varied career spans across the Travel, Media, Telecoms, Retail and Government sectors.

Our third masterclass will explore the topic of Doing the Things That Matter on Wednesday 16th November at 10.00am. During this masterclass, the speakers will discuss solutioning to service delivery, and what really matters to clients, including WFM and QA. There will be a portion of the class dedicated to questions and answers, so come and soak in all the advice and engage with Jan. The masterclass will take place via Zoom.

Keep an eye out for BPESA emails and social media posts to find out more about the masterclass series and how you can register to attend. We would like these masterclasses to be as collaborative as possible, so please come prepared with questions. If you can't make the live session, the recording including the Q&A will be made available on BPESA's YouTube page.

We look forward to seeing you there.

To register for the masterclass series, head to the BPESA Events Calendar: https://bit.ly/3flehs0

To find out more about tkg: https://welovetoknow.com


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