BPESA

Building a better business case for CX transformation

No doubt, CX transformation is always on your mind.


Getting there with your stakeholders (AKA, the enablers) is often the biggest hurdle. You need buy-in from the executive team to realise the CX dream.


- How do persuade the executive team that the value is worth the investment?
- How do you calculate Total Cost of Operation (TCO)?
- How do you sell Return on Investment (ROI) beyond the Rands?
- How do you formulate a practical action plan?


We have the answers! Here’s an easily digestible eBook detailing 5 success strategies you can use to rally support from your stakeholders for your CX transformation.


https://pivotaldata.co.za/about-pivotal-data/blog/customer-experience-research-cx-transformation-business-case/

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