The Knowledge Partnership Masterclass Series Returns.

The Knowledge Partnership Masterclass Series returns with the aim of leveraging tkg’s collective robust global knowledge to up-skill BPESA members. We aim to provide guidance on how to build organisational capability and gain further exposure in the international marketplace. Our educational and interactive masterclasses will cover both micro and macro elements, including people, process and technology. The series will be hosted by experienced subject-matter practitioners, including the tkg Exec and sector-professional guests.

Other masterclasses in this series:

• Understanding the Buying Cycle: A procurement perspective, how companies buy services in core source market. Click here to watch the recording
• Doing the Things That Matter: From solutioning to service delivery, what really matters to clients – WFM, QA
• Making the Most of Opportunities: Effective selling and how best to position for success, commercials, win themes

Our second masterclass will explore the topic of Succeeding within the GBS Sector on Wednesday 10th August at 10.00am. During this masterclass, the speakers will discuss how emerging channels and platforms can work for your organisation. The masterclass will take place via Zoom.

Please note that this masterclass is for SMME members only; an enterprise that has less than 250 employees and an annual turnover that is less than R220 million. The masterclass series is specifically designed to support emerging, small and medium sized organisations (BPO Operators) who are either domestic South African Operators or have a local operation with small global footprint and are looking to scale and expand into the global market. If you do not meet the criteria but would like to attend an event of this nature specifically catered to large enterprises, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your query.

Keep an eye out for BPESA emails and social media posts to find out more about the masterclass series and how you can register to attend. We would like these masterclasses to be as collaborative as possible, so please come prepared with questions. If you can't make the live session, the recording including the Q&A will be made available on BPESA's YouTube page.

We look forward to seeing you there.

To register for the masterclass series, head to the BPESA Events Calendar or click here.

To find out more about tkg: welovetoknow.com


We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.