Introducing The Knowledge Partnership Masterclass Series

Meet the Speakers:

Joel has +25 years of Contact Centre experience. He is a speaker and writer on outsourcing best practice and sits on several Advisory Boards. Prior to joining the tkg Exec, Joel led the global procurement business for Vodafone, with responsibility for 55,000 agents, 120 suppliers, 23 local markets, and £1.2 billion of costs.

Our first masterclass will explore the topic of Understanding the Buying Cycle on Wednesday 11th May 2022 at 10.00am. During this masterclass, the speakers will seek to provide engaging and thought-provoking discussions on how companies buy services in core source markets from a procurement perspective. There will be a portion of the class dedicated to questions and answers, so come and soak in all the advice and engage with Joel. This masterclass will take place via Zoom.

Please note that this event is for SMME members only; an enterprise that has less than 250 employees and an annual turnover that is less than R220 million. The event series is specifically designed to support emerging, small and medium sized organisations (BPO Operators) who are either domestic South African Operators or have a local operation with small global footprint and are looking to scale and expand into the global market. If you do not meet the criteria but would like to attend an event of this nature specifically catered to large enterprises, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your query.

Keep an eye out for BPESA emails and social media posts to find out more about the masterclass series. We would like these masterclasses to be as collaborative as possible, so please come prepared with questions. There will also be an opportunity post-session to provide feedback on how to improve our masterclass series. If you can't make the live session, the recording including the Q&A will be made available on our website.

We look forward to seeing you there.

To register for the masterclass series, head to the BPESA Events Calendar: https://www.bpesa.org.za/events.html

To find out more about tkg: www.welovetoknow.com


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