BPESA INDUSTRY AWARDS CELEBRATE TOP PERFORMERS
- June 15, 2017
The City of Cape Town played host to the 2016 BPESA National Industry Awards which took place on Saturday, 15th October, at the CTICC.
The BPESA Industry Awards continue to shine the spotlight on South Africa’s growing talent pool, honouring companies and individuals who continue to excel. This year saw an overwhelming increase in the number of entries which nearly doubled in comparison to last year.
Moulin Rouge themed, this year’s event provided a fitting showcase of glitz and glamour.
Guests came in their numbers as this year’s event hosted 600 guests from across the BPO community and local government. Showcasing more than just their stellar customer-centric skills that have positioned South Africa as one of the world’s top BPO destinations, attendees fittingly complemented the theme of the evening with red and black attire.
City of Cape Town Councillor Xanthea Limberg opened proceedings and welcomed guests by highlighting the City of Cape Town’s commitment to growing the industry and developing skills in the BPO sector.
Jubilation filled the iconic venue as winners across the different award categories celebrated their achievements. Big winners on the night were Capfin and WNS who scooped 12 awards between them which included Best Skills Development and Best International Outsourced Contact Centre Mega, respectively.
BPESA would like to thank all of our sponsors and partners, City of Cape Town, WNS, Contact Centre World, Webhelp, Tshwane BPO Park, Bytes, Capita, EXL, Capfin and Ask Osca, for their continued support and commitment to developing the industry’s talent pool.
Congratulations to all of the winners at of the 2016 BPESA National Industry Awards.
Individual awards
Best analyst – Reinhard Coetzee, Merchants
Best Contact Centre Operational Manager – Elzaan Olivier, WNS South Africa
Best Contact Centre Sales Professional – Nosipho Langa, Capfin
Best Contact Centre Sales Professional – Nomakhosazana Mfihlo, Capfin
Best Contact Centre Supervisor – Zukiswa Nxele, WNS Global Services
Best Contact Centre Support Professional; Workforce Planning – Melissa Marnitz, Capfin
Best Contact Centre Trainer Professional – Danielle Haupt, Capfin
Best Contact Centre Collections Professional – Rethabile Sikonyela, Capfin
Best Contact Centre Customer Service Professional – Tanya Haywood, EXL Service
Best Project Manager – Barry Jacobs, Webhelp SA
Best Sales Manager – Bharat Parshotam, ABSA Bank
Best Client Services Manager (Outsourced Services) – Leanne Felix, WNS Global Services
Quality Auditor – Taryn Jordaan, Merchants
Company awards
Best Community Spirit – WNS South Africa
Best Technology Innovation; Internal Solution – BYC Aqua Solutions
Innovation Award; Technical Innovation (External) – EXL Service
Best External Support Services; Professional Consulting – BYC Aqua Solutions
Best External Support Services; Recruitment – Quest Staffing Solutions
Best External Support Services; Training and Development – Careerbox
Best Skills Development – Capfin
Best use of Social Media in the Contact Centre – Ec3
Best Domestic Captive Contact Centre Medium – Woolworths Financial Services
Best Domestic Captive Contact Centre Large – Capfin
Domestic Best Outsourced Contact Centre Medium – Digital Solutions Group
Domestic Best Outsourced Contact Centre Small – Quest Staffing Solutions
Domestic Best Outsourced Contact Centre Large – Talksure
International Best Outsourced Contact Centre Small (up to 50) – Capita South Africa
International Best Outsourced Contact Centre Medium (51 – 249) – EXL Service
International Best Outsourced Contact Centre Large (250 – 999) – Merchants
International Best Outsourced Contact Centre Mega (1000+) – WNS South Africa
