2022 Most Favoured Global Offshore CX Delivery Locations Announced
- April 11, 2022
The annual Ryan Strategic Advisory, Front Office BPO Omnibus Survey which announces the Most Favoured Offshore CX Location has become a highlight in the Global Business Services and BPO calendars.
The survey focuses on responses from a broad reach of source market clients selecting their top CX destinations based on several data points. In 2021, South Africa was exceptionally proud to be named the Top CX Offshore destination. BPESA as the national trade body and industry association for the GBS Sector believes that the growth of the additional 17,446 new jobs across a range of global clients in 2021 has re-enforced this global leadership position. The burgeoning expansion of the sector has been further reinforced by the buyer community’s confidence in South Africa’s ability to deliver superior service to global customers.
South Africa has for a number of years marketed the country and sector’s ability to support a global client and customer community. With a growing number of both domestic and international BPO’s (third party operators) setting up and engaging clients on the back of an established and robust value proposition. The South African GBS sector is known for its affordable, high quality, deep capability, empathetic and innovation service offering. The destination has passed its nascent phase and is now a key player in the global delivery community.
It is for this reason that BPESA applauds the South African BPO Community for again achieving Top Spot in this year’s 2022 Ryan Strategic Advisory, Most Favoured Offshore CX Location. The award is shared with a long-standing leader in the offshore sector – India. We are humbled to wear this accolade again and do so with pride knowing that our global client community continues to see value via the South African GBS and BPO sector.
Congratulations to all locations who made it into the top 5 destinations.
• Tied 1st Place – South Africa / India
• Tied 2nd Place - Poland / Philippines
• 3rd Place- Malaysia
• 4th Place - Egypt
• 5th Place – Mexico
