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The Executive Mayor of the City of Cape Town, Patricia de Lille, President Ramaphosa’s Special Investment Envoy and former Minister of Finance, Trevor Manuel and Zondwa Mandela are set to address the inaugural GSA Global Sourcing Summit and Awards, in partnership with BPESA.

The conference will be hosted at the Cape Town International Convention Centre from the 1st to the 2nd of October 2018.

Showcasing the ground-breaking case studies and influential speakers from around the world, delegates will be discussing and debating the very latest trends and predictions effecting organisations today. The conference will provide tangible insights into subject areas such as customer experience, robotics process automation, managing outsourcing relationships, digital transformation, innovation and exit management.

The two day Summit will conclude with an awards ceremony, where South Africa has been shortlisted for the “Global Destination of the Year” award.

Executive Mayor Patricia de Lille will be opening proceedings with a welcome to international investors – including the BBC, Royal Bank of Scotland, Zurich Insurance, and local business organisations.

“The City of Cape Town is delighted that the Global Sourcing Association is bringing the Global Sourcing Summit to Cape Town in October. Cape Town has a burgeoning and versatile BPO sector and continues to attract business from top firms across Europe, the United States and Australia. Cape Town presents a number of opportunities and advantages to BPO businesses locating in the city, including among others: a rich talent pool with a predominantly English-speaking workforce – which are able to engage with international clients; as well as good air connectivity. Cape Town is also in the same time zone as Europe, ensuring that working hours overlap; and the city has natural appeal, with its beaches and mountains providing for a quality enhanced lifestyle,” commented De Lille.

Addressing delegates in a keynote speech will be Trevor Manual. Manual added: “New jobs are the quickest and most sustainable way to improve social mobility and take young South Africans out of poverty and into prosperity. The GSA Global Sourcing Summit and Awards in partnership with BPESA brings a commitment to create 1000 new jobs in South Africa and I’m delighted to be a part of it. See you in Cape Town!”

Representing the Mandela Legacy will be Zondwa Mandela, who will present on how the organisation seeks to improve access to education, advance women’s rights and create employment.

The Business Process Outsourcing (BPO) sector is experiencing massive growth in South Africa with almost 40,000 people, mostly between the ages of 18-30, employed. Although the majority of roles in the BPO sector are Contact Centre Agents, there are other career opportunities in Operations, HR/Training, Sales & Marketing, Workforce Management, Finance, Technical/IT, Administration and Facilities Management.

For more information on the summit and to register, click here http://www.bpesa.org.za/registration/



The Global Sourcing Association is the industry association and professional body for the global sourcing industry, and the home of the Global Sourcing Standard, a world first for the provision of a portfolio of best practice methodologies and accreditation programmes supported by both buyers and suppliers of sourcing. The GSA is a not-for-profit membership association with fully licensed, affiliate and associate members, and serves to share best practice, trends and connections across the globe. The Global Sourcing association has a presence across the globe and provides guidance in economies such as the United Kingdom, France, Germany, Italy, Belgium, The Netherlands, Spain, Norway, Poland, Romania, Bulgaria, Russia, Egypt, China, India and the United States.



BPESA is a non-profit industry association for the BPO sector in South Africa. The organisation’s core focus areas are attracting foreign investment, facilitating job creation, developing skills and creating an enabling environment for companies and individuals operating in the sector.


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