Renowned for its excellent sales services capabilities,KwaZulu-Natal has the vision of being a prosperous Province with a healthy, secure and skilled population, living in dignity and harmony, acting as a gateway to Africa and the World by 2035.
Macro Economic Overview
Major Cities and Population Areas
Durban-Ethekwini 3,856,877
Ululndi-Zululand 932 329
Post Shepstone-Ugu 785,792
Pietermaritzburg-Msunduzi 708 496
Newcastle 405,404
Richards Bay 252,868
Population Demographics
Provincial population: 11,074,783
Current male population: 5,287,732
Current female population: 5,787,051
Youth population aged 18 - 35: 3,535,645
Percentage of youth population: 31%
Business language: English
Economic Indicators
Provincial GDP in Rand: R692,222 Billion
Provincial GDP in US$: $48.4 Billion
SA GDP Contribution: 16%
GDP Per Capita: R66,254 ($4,633)
Economic Growth: 1.2% in 2018
Top GBS Services
KZN GBS Services
BPO and Contact Centre Capabilities
Front Office BPO Capabilities
Sales & Conversion Services
Lead Generation & Management
Retentions, Cross-selling & Upselling
Customer Churn & Winback
Inbound/Outbound Voice Services
Loyalty & Affinity
Debt Recovery
Next-Gen Digital Contact Centre Expertise
Instant Messaging
Social Media
Web Chat
Omnichannel Communications
Business Process Services
Specialist Niche Domain Capabilities
Finance & Accounting (F&A)
IT Outsourcing (ITO)
Logistics & Supply Chain Management
Legal Services
Knowledge Process Outsourcing (KPO)
Back Office Processing
Data Analytics
Robotic Process Automation Capabilities
Artificial Intelligence (AI) Expertise
Vertical Industries
Specialist Services
Banking & Financial Services
Healthcare & Medical
Insurance
Retail & eCommerce
Technology
Telecoms
Travel and Tourism
Utilities & Energy
People and Skills
KZN People and Skills
Current Youth Population: 3,535,645
Skills and Training Initiatives
Agent-to-Agent Coaching
Data Analytics Training
Digital Skills Training
Blended Learning
Classroom Based Learning
Contact Centre Training
Compliance Training
CX Training
eLearning
Leadership Coaching
On-the-job Training
Technical Training
Workplace Readiness
KZN Domestic Services GBS Headcount: 13,574
KZN International GBS Headcount: 12,046
Channels and Technology
KZN Channels and Technology
Automation and Technology
Artificial Intelligence (AI)
Biometrics
Business-process-as-a-Service (BpaaS)
Campaign Management
Cloud Technology
Contact-centre-as-a-Service (CcaaS)
Data Protection Applications
Employee Collaboration Tools
Gamification
Internet of Things (IoT)
Machine Learning
Marketing Automation
Mobile Applications
Quality Assurance Tools
Robotic Process Automation (RPA)
Social Engagement Tools
Unified Communications
Workforce Optimisation
Customer Service Channels
Agent/Voice
Chat Bots
Email
Fax
Instant Messaging
IVR
Mobile
Omnichannel
Outbound Campaign Diallers
Post
Predictive Routing
Social Media
SMS
Website
Web Chat
Value Proposition
KZN GBS Value Proposition Framework
KZN GBS Market Quantification Report
KZN Tier 2 and 3 Towns and Cities GBS Economy Survey and Strategy
Disclaimer: The Content in this report and value proposition is still in draft format and may be changed without notice. As we conduct further stakeholder consultations, we may make alterations or deletions to the Content at any time.
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