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What we do

BPESA promotes domestic and international contact centre and BPO investment into South Africa.

We provide information to and about the local industry

We co-ordinate training and skills development for the industry

We are a liaison point between industry members and local, provincial and national governments

We act as a networking body and trade association

We provide investment facilitation

BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry.

The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new investments. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to national and regional government, ensuring the implementation of pro-growth policies.

BPESA’s mission to promote job creation in the South Africa BPO industry. This is achieved through the promotion of:

  • Investment
  • Networking/Industry Development
  • Skills Development

We believe that these three strategies are the cornerstones of a growing, prosperous, and sustainable industry.

Meet the Team

Gareth Pritchard

CEO - BPESA Western Cape

Medline Marabada

Office Manager

Melissa Wippenaar

Head of Marketing & Communications

Edmore Chinhamo

Research Analyst

Amy Goodman

Digital Performance Marketing Manager

Audrey mack

Head of Finance

Yogan Naidoo

Regional Coordinator - KwaZulu-Natal

Andy Searle

Human Capital Manager

Key Statistics

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Total Market Size
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Offshore Jobs in South Africa