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What we do

BPESA promotes domestic and international contact centre and BPO investment into South Africa.

We provide information to and about the local industry

We co-ordinate training and skills development for the industry

We are a liaison point between industry members and local, provincial and national governments

We act as a networking body and trade association

We provide investment facilitation

BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry.

The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new investments. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to national and regional government, ensuring the implementation of pro-growth policies.

BPESA’s mission to promote job creation in the South Africa BPO industry. This is achieved through the promotion of:

  • Investment
  • Networking/Industry Development
  • Skills Development

We believe that these three strategies are the cornerstones of a growing, prosperous, and sustainable industry.

BPESA National Board

Andy Searle

Andy Searle

Sandile Gwala

Sandile Gwala

Rogan Davies

Rogan Davies

Mark Chana

Mark Chana

Reshni Singh

Reshni Singh

Nita Goodall

Nita Goodall

Evan Jones

Evan Jones

BPESA National Executive Committee

Candice Roberts

Candice Roberts

Gauteng Regional Portfolio
Clayton Williams

Clayton Williams

Western Cape Regional Portfolio & Chief Skills Officer
Robin Hoekstra

Robin Hoekstra

KwaZulu-Natal Regional Portfolio
Alicia Kistan

Alicia Kistan

Shared Services Portfolio
Evan Jones

Evan Jones

Strategic Partner Portfolio
Reshni Singh

Reshni Singh

the dti
Sydwell Shikweni

Sydwell Shikweni

Transformation Portfolio

National Team

Andy Searle

Andy Searle

National CEO & Human Capital Portfolio
Traci Freeman

Traci Freeman

National Operations Manager

The Western Cape Team

Gareth Pritchard

Gareth Pritchard

Western Cape CEO
Clayton Williams

Clayton Williams

Western Cape Regional Portfolio & Chief Skills Officer
Medline Marabada

Medline Marabada

Office Manager
Sinazo Soga

Sinazo Soga

Research Assistant
Audrey Mack

Audrey Mack

Head of Finance
Amy Goodman

Amy Goodman

Digital Performance Marketing Manager
Edmore Chinhamo

Edmore Chinhamo

Research Analyst

The KwaZulu-Natal Team

Yogan Naidoo

Yogan Naidoo

Regional Coordinator

The Gauteng Team

Fran Swart

Fran Swart

Regional Coordinator

Key Statistics

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Total Market Size
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Offshore Jobs in South Africa