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What we do

BPESA promotes domestic and international contact centre and BPO investment into South Africa.

We provide information to and about the local industry

We co-ordinate training and skills development for the industry

We are a liaison point between industry members and local, provincial and national governments

We act as a networking body and trade association

We provide investment facilitation

BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry.

The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new investments. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to national and regional government, ensuring the implementation of pro-growth policies.

BPESA’s mission to promote job creation in the South Africa BPO industry. This is achieved through the promotion of:

  • Investment
  • Networking/Industry Development
  • Skills Development

We believe that these three strategies are the cornerstones of a growing, prosperous, and sustainable industry.

BPESA National Executive Committee

Andy Searle

Andy Searle

Interim CEO and Human Capital Portfolio
Gareth Pritchard

Gareth Pritchard

CEO BPESA WC and Western Cape Regional Portfolio; Marketing EXCO
Candice Roberts

Candice Roberts

Gauteng Regional Portfolio; Marketing EXCO
Robin Hoekstra

Robin Hoekstra

KwaZulu-Natal Regional Portfolio; Marketing EXCO
Rogan Davies

Rogan Davies

Domestic Operator Portfolio
Johann Kunz

Johann Kunz

International Operator Portfolio; Marketing EXCO
Alicia Kistan

Alicia Kistan

Shared Services Portfolio
Evan Jones

Evan Jones

Strategic Partner Portfolio
Reshni Singh

Reshni Singh

the dti; Marketing EXCO

The Western Cape Team

Clayton Williams

Clayton Williams

Chief Skills Officer
Medline Marabada

Medline Marabada

Office Manager
Amy Goodman

Amy Goodman

Digital Performance Marketing Manager
Audrey Mack

Audrey Mack

Head of Finance
Edmore Chinhamo

Edmore Chinhamo

Research Analyst
Sinazo Soga

Sinazo Soga

Research Assistant

The KwaZulu-Natal Team

Yogan Naidoo

Yogan Naidoo

Regional Coordinator

The Gauteng Team

Andy Searle

Andy Searle

Interim Regional Coordinator

Key Statistics

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Total Market Size
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Offshore Jobs in South Africa