The top CX trends for 2022 and beyond

Download our research report: The top CX trends for 2022 and beyond

Winning in today's experience economy requires delivering empathy at scale to customers and employees. To accelerate this transformation, we've identified eight major trends in customer experience (CX) and employee experience that will drive businesses in 2022 and beyond.

In this report, leaders, partners and industry analysts share how these eight trends — spanning platforms, data, personalisation, metrics and talent — will reshape their strategic agendas and yours. We explore what these trends mean for your business, the benefits of getting ahead of them — and the risks of being left behind.

To download, go to https://pivotaldata.co.za/about-pivotal-data/blog/cx-trends-for-2022/


We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.