A business outsourcing specialist has been awarded a contract by business energy and water operator Yu Energy to provide contact centre support for outbound collections.

Sigma Connected, which offers onshore and offshore customer contact services for some of the UK’s leading companies, has agreed the deal which in the first month has seen its specialist team speaking directly with over 6,000 decision makers within businesses in a bid to improve their payment schedules.

The results Sigma

A Western Cape business outsourcing company has attended a high-profile event where President Cyril Ramaphosa asked about the industry and the firm’s growth plans, as well as praising the company for its ongoing work to tackle youth unemployment.

Sigma Connected, which offers customer contact centre services in the energy, utilities, telecommunications and finance sectors, was the country’s only BPO invited to the Youth Opportunities Expo as part of this year’s 46th Annual Youth Day.


BPESA was proud to present the first masterclass in The Knowledge Partnership Masterclass Series, in collaboration with The Knowledge Group (tkg). Part one, Understanding the Buying Cycle, was brought to BPESA SMME Members on Wednesday 11th May.

TKP_Newsletter_May 2022

Business outsourcing firm Sigma Connected has triumphed in a number of categories at one of South Africa’s most prestigious industry awards.

Sigma Connected, which offers customer contact centre services in the energy, utilities, telecommunications and finance sectors, has won nine awards at the 2022 Cape BPO Awards, which recognise best practice and achievements across Western Cape’s BPO sector.

The awards highlighted both company and individual successes within Sigma from over the past 12

Business outsourcing provider Sigma Connected and its senior directors have made a significant donation to the historic KFM and LottoStar radiothon which has raised South Africa’s largest amount of money ever in a 12-hour period.

Sigma Connected, which is based in Western Cape, gave R35,000 to the campaign which has raised a staggering total of R20,000,000 for the Peninsula School Feeding Association, which provides meals to children across Western Cape.

The R35,000 total from Sigma included

A South African business outsourcing provider has announced the appointment of a new director who will be responsible for bringing in new clients and delivering growth across the country’s domestic market.

Sigma Connected South Africa, which offers expertise in customer contact and collections across South Africa’s utilities, retail, financial services and telecommunications sectors, has appointed Nompumelelo Nyawo as New Business Development Director based in Johannesburg.

Reporting to

7 ways to deliver leading digital customer service

Succeeding in a digital-centric world takes more than just meeting customer demands. You have to anticipate customer needs. Provide personalised, omnichannel experiences that are context-based and low effort. Here are seven ways to deliver leading, digital customer experiences.

Dear Members

I trust you are well.

The Covid-19 pandemic has brought about unprecedented changes in the workplace. The International Labour Organisation has conducted country-wide surveys and interviews with organisations to find out how the disruption caused by the virus is playing out. The report details how hybrid work is here to stay and how firms have harnessed productivity improvements during the pandemic, but other matters such as gender inequality took a backward step.

The issues

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The top CX trends for 2022 and beyond

In this report, we share how the 8 CX trends — spanning platforms, data, personalisation, metrics and talent — will reshape their strategic agendas and yours. We explore what these trends mean for your business, the benefits of getting ahead of them — and the risks of being left behind.

AI in the contact centre: Should we believe the hype?

While AI is currently on everyone's radar, and applications are available and ready for use, the contact centre industry's ability to implement and adopt true AI remains some way off. As it stands, AI permeates the contact centre in pockets, most commonly in intelligent chat bot solutions that automate responses, or allocate calls to the appropriate agent.

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The evolution of customer experience

We’re all aware that customer experience has come a long way from traditional reward programmes. It’s no longer purely a measure of satisfaction, but a business imperative, grounded in customers’ changing needs and expectations, and these changes have important implications for how customer experience is operationalised.


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