- by: Lorraine Henry
School children’s education in Mitchells Plain to benefit from Sigma Connected donation
School children’s education in Mitchells Plain to benefit from Sigma Connected donation
Whether or not the festive season meets retailers’ expectations, it comes with increased pressure on reverse logistics as consumers seek to return some of their purchases. Elerian AI, a Conversational AI company, has recognised this as a major challenge for contact centres and has developed a Voice-based Digital Agent where conversations and user-intent drive the tasks and processes through innovative use of proprietary technology.
Cloud communications experts Connect has announced the acquisition of South African providers of enterprise communication, customer experience (CX) and cloud contact centre solutions, Pivotal Data and illation. The acquisition not only expands Connect’s presence in the South Africa market, with the local company set to operate under the Connect SA brand, but also increases the company’s skilled resource to support global clients.
The contact centre industry pioneered the use of advanced technologies to enable seamless remote work and to enhance CX.
2023 will see a continuation of this trend and contact centres will continue to deploy advanced technologies and unchartered CX strategies.
A Western Cape business outsourcing company has been recognised for a national award following its success in recovering debt linked to home loans.
Any process effectiveness is validated through monetization and CX quality monitoring is no exception.
Watch the workshop excerpt conducted by TransMon CEO – Sachin Manan as to how your improvement in quality metrics can be monetized.
Topics Covered
1. Significance of Multi-Dimensional Quality Scorecard for CX touchpoints
2. TransMon’s 4 stage methodology to create your Multi-Dimensional Scorecard
TransMon presents 2nd Webinar on Using Text Analytics in your quality department: A beginners guide.
The Knowledge Partnership Masterclass Series returns with the aim of leveraging The Knowledge Group's (tkg) collective robust global knowledge to up-skill BPESA members.
Western Cape business outsourcing company Sigma Connected has launched its new Community Foundation which will see R20,000 donated every quarter to local charities and good causes.
The company, which offers customer contact services in multiple sectors from its offices across Western Cape, has launched the new initiative in a drive to further support local communities – with its employees having a direct say in where donations are made.
The Knowledge Partnership Masterclass Series returns with the aim of leveraging The Knowledge Group's (tkg) collective robust global knowledge to up-skill BPESA members.
When risk and uncertainty characterise global markets, it’s survival of the future-ready. Differentiated customer experience must be supported by sustainability in this volatile market.
The Knowledge Group (tkg) is proud to present the return of The Knowledge Partnership Masterclass Series in collaboration with BPESA.
Shadow Careers celebrated their 300th permanent career created for excluded youth on Friday, 7 October at their career creation centre in Mitchells Plain.
Guests included Members of Western Cape Parliament, Councillors from the Mitchells Plain community, and EXL celebrating the 19th class of Shadow students that graduated from the Shadow Careers programme. The full class of 20 commenced their permanent careers with EXL the following week.
“The direct and indirect benefit to the community
Our decision to expand Boldr’s operations into Canada was a relatively easy one, though it took a lot of researching and planning. As Founder and CEO, it is imperative to consider Boldr’s growth based on our values: Client, Company, and Community. With that in mind, we are excited to introduce our Canadian team, and share why we decided to branch out to Canada.
It’s no surprise that we love Canada. We love the beautiful landscapes, enjoy maple syrup, and we are
Sigma Connected wins South African ‘Jobs Creation Award’ in recognition of community commitment
A Western Cape business outsourcing specialist has won a national award for its commitment to creating meaningful job prospects and opportunities in disadvantaged communities.
Sigma Connected South Africa, which offers customer contact services in multiple sectors, has won the Jobs Creation Award as part of country’s respected Top Empowerment Awards.
The award highlights organisations across
Merchants in partnership with AMANDLA, DBSA and GDED Create Local Jobs
and Boost Economic Development with Launch of Jabulani Soweto Contact Centre
New Contact Centre Will Train and Upskill Unemployed Youth,
Offer Sustainable Employment, and Stimulate Local Economic Growth
JOHANNESBURG (October 4 2022) — A state of the art contact centre officially launched in the Jabulani precinct in Soweto today. The launch is the result of a public-private partnership and year-long collaboration between
Randomise your contact centre CLI's and outsmart caller ID and spam blocking apps.
Financial stress can be the 'silent killer’ of company success. Helping employees to be financially well reduces the negative impact of employee financial stress on business.
Durban – More than two thirds of South African managers are men, says financial director of CCI South Africa Anusha Ramraj, who questions where local companies are falling short and what could be learnt from those getting it right.
Born and based in KwaZulu-Natal, Ramraj said while working as a call centre agent, she watched men in suits enter the company and promised