- by: Ingrid Green
When risk and uncertainty characterise global markets, it’s survival of the future-ready. Differentiated customer experience must be supported by sustainability in this volatile market.
When risk and uncertainty characterise global markets, it’s survival of the future-ready. Differentiated customer experience must be supported by sustainability in this volatile market.
The Knowledge Group (tkg) is proud to present the return of The Knowledge Partnership Masterclass Series in collaboration with BPESA.
Shadow Careers celebrated their 300th permanent career created for excluded youth on Friday, 7 October at their career creation centre in Mitchells Plain.
Guests included Members of Western Cape Parliament, Councillors from the Mitchells Plain community, and EXL celebrating the 19th class of Shadow students that graduated from the Shadow Careers programme. The full class of 20 commenced their permanent careers with EXL the following week.
“The direct and indirect benefit to the community
Our decision to expand Boldr’s operations into Canada was a relatively easy one, though it took a lot of researching and planning. As Founder and CEO, it is imperative to consider Boldr’s growth based on our values: Client, Company, and Community. With that in mind, we are excited to introduce our Canadian team, and share why we decided to branch out to Canada.
It’s no surprise that we love Canada. We love the beautiful landscapes, enjoy maple syrup, and we are
Sigma Connected wins South African ‘Jobs Creation Award’ in recognition of community commitment
A Western Cape business outsourcing specialist has won a national award for its commitment to creating meaningful job prospects and opportunities in disadvantaged communities.
Sigma Connected South Africa, which offers customer contact services in multiple sectors, has won the Jobs Creation Award as part of country’s respected Top Empowerment Awards.
The award highlights organisations across
Merchants in partnership with AMANDLA, DBSA and GDED Create Local Jobs
and Boost Economic Development with Launch of Jabulani Soweto Contact Centre
New Contact Centre Will Train and Upskill Unemployed Youth,
Offer Sustainable Employment, and Stimulate Local Economic Growth
JOHANNESBURG (October 4 2022) — A state of the art contact centre officially launched in the Jabulani precinct in Soweto today. The launch is the result of a public-private partnership and year-long collaboration between
Randomise your contact centre CLI's and outsmart caller ID and spam blocking apps.
Financial stress can be the 'silent killer’ of company success. Helping employees to be financially well reduces the negative impact of employee financial stress on business.
Durban – More than two thirds of South African managers are men, says financial director of CCI South Africa Anusha Ramraj, who questions where local companies are falling short and what could be learnt from those getting it right.
Born and based in KwaZulu-Natal, Ramraj said while working as a call centre agent, she watched men in suits enter the company and promised
Johannesburg, August 25, 2022 – TransUnion’s Global Capability Centre Africa (GCC Africa), a 100% virtual remote working centre that supports the global information and insights company’s businesses worldwide, has employed one new person every day since its opening in March 2021, with more than 500 South Africans having joined the business in that time.
GCC Africa expanded TransUnion’s network of GCCs, with other locations already established in India, all allowing the business to take
It’s the make or break. It’s the cherry on top or the last straw that broke the camel’s back. The customer experience (CX) of your contact centre is what helps your customers decide: should they stay, or should they go?
No doubt, CX transformation is always on your mind. Getting there with your stakeholders (AKA, the enablers) is often the biggest hurdle. You need buy-in from the executive team to realise the CX dream. Download our practical guide and presentation template and discover 5 key strategies to secure buy-in and investment.
The Knowledge Partnership Masterclass Series returns with the aim of leveraging The Knowledge Group's (tkg) collective robust global knowledge to up-skill BPESA members.
The Knowledge Partnership Masterclass Series returns with the aim of leveraging The Knowledge Group's (tkg) collective robust global knowledge to up-skill BPESA members.
Genesys Cloud is more efficient and creates a smoother contact centre operation, while offering deeper functionality such as granular dashboards and reporting and team, call and resource management, which the operation needed.
A new state-of-the-art contact centre has been officially opened in Cape Town community Mitchells Plain by one of the country’s leading Global Business Services (GBS) companies.
Following an announcement earlier this year, Sigma Connected South Africa, which offers ‘white label’ customer contact centre services across a variety of sectors, has now opened its Watergate Centre facility in the Cape Flats, becoming the first GBS operation to provide contact centre services from Mitchells
The Knowledge Group (tkg) is proud to present the return of The Knowledge Partnership Masterclass Series in collaboration with BPESA.
A business outsourcing specialist has been awarded a contract by business energy and water operator Yu Energy to provide contact centre support for outbound collections.
Sigma Connected, which offers onshore and offshore customer contact services for some of the UK’s leading companies, has agreed the deal which in the first month has seen its specialist team speaking directly with over 6,000 decision makers within businesses in a bid to improve their payment schedules.
The results Sigma
A Western Cape business outsourcing company has attended a high-profile event where President Cyril Ramaphosa asked about the industry and the firm’s growth plans, as well as praising the company for its ongoing work to tackle youth unemployment.
Sigma Connected, which offers customer contact centre services in the energy, utilities, telecommunications and finance sectors, was the country’s only BPO invited to the Youth Opportunities Expo as part of this year’s 46th Annual Youth Day.
The
BPESA was proud to present the first masterclass in The Knowledge Partnership Masterclass Series, in collaboration with The Knowledge Group (tkg). Part one, Understanding the Buying Cycle, was brought to BPESA SMME Members on Wednesday 11th May.
