Multi-Dimensional Quality Score

Topics Covered
1. Significance of Multi-Dimensional Quality Scorecard for CX touchpoints
2. TransMon’s 4 stage methodology to create your Multi-Dimensional Scorecard

Western Cape business outsourcing company Sigma Connected has launched its new Community Foundation which will see R20,000 donated every quarter to local charities and good causes.

The company, which offers customer contact services in multiple sectors from its offices across Western Cape, has launched the new initiative in a drive to further support local communities – with its employees having a direct say in where donations are made.

Shadow Careers celebrated their 300th permanent career created for excluded youth on Friday, 7 October at their career creation centre in Mitchells Plain.

Guests included Members of Western Cape Parliament, Councillors from the Mitchells Plain community, and EXL celebrating the 19th class of Shadow students that graduated from the Shadow Careers programme. The full class of 20 commenced their permanent careers with EXL the following week.

“The direct and indirect benefit to the community

Our decision to expand Boldr’s operations into Canada was a relatively easy one, though it took a lot of researching and planning. As Founder and CEO, it is imperative to consider Boldr’s growth based on our values: Client, Company, and Community. With that in mind, we are excited to introduce our Canadian team, and share why we decided to branch out to Canada.


We love Canada


It’s no surprise that we love Canada. We love the beautiful landscapes, enjoy maple syrup, and we are

Sigma Connected wins South African ‘Jobs Creation Award’ in recognition of community commitment

A Western Cape business outsourcing specialist has won a national award for its commitment to creating meaningful job prospects and opportunities in disadvantaged communities.

Sigma Connected South Africa, which offers customer contact services in multiple sectors, has won the Jobs Creation Award as part of country’s respected Top Empowerment Awards.

The award highlights organisations across

Merchants in partnership with AMANDLA, DBSA and GDED Create Local Jobs

and Boost Economic Development with Launch of Jabulani Soweto Contact Centre

New Contact Centre Will Train and Upskill Unemployed Youth,

Offer Sustainable Employment, and Stimulate Local Economic Growth

JOHANNESBURG (October 4 2022) — A state of the art contact centre officially launched in the Jabulani precinct in Soweto today. The launch is the result of a public-private partnership and year-long collaboration between

From call centre agent to financial director, Anusha Ramraj shares 5 successful strategies to bridge the gender divide.

Durban – More than two thirds of South African managers are men, says financial director of CCI South Africa Anusha Ramraj, who questions where local companies are falling short and what could be learnt from those getting it right.

Born and based in KwaZulu-Natal, Ramraj said while working as a call centre agent, she watched men in suits enter the company and promised

Johannesburg, August 25, 2022 – TransUnion’s Global Capability Centre Africa (GCC Africa), a 100% virtual remote working centre that supports the global information and insights company’s businesses worldwide, has employed one new person every day since its opening in March 2021, with more than 500 South Africans having joined the business in that time.

GCC Africa expanded TransUnion’s network of GCCs, with other locations already established in India, all allowing the business to take

Does your contact centre have the CX Factor?

It’s the make or break. It’s the cherry on top or the last straw that broke the camel’s back. The customer experience (CX) of your contact centre is what helps your customers decide: should they stay, or should they go?

Building a better business case for CX transformation

No doubt, CX transformation is always on your mind. Getting there with your stakeholders (AKA, the enablers) is often the biggest hurdle. You need buy-in from the executive team to realise the CX dream. Download our practical guide and presentation template and discover 5 key strategies to secure buy-in and investment.


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