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How are CX service providers responding to pandemic challenges?

The global COVID’19 pandemic sent industries into turmoil when surging infection rates forced state- and country-wide shutdowns. Amid stringent social distancing requirements and shelter-at-home orders,...

Patient Satisfaction Declined During Pandemic According to U.S. Consumer Trends Survey Facilitated by Knowledge Executive

New research highlights the need for hospitals and health systems to strengthen human and digital patient communication Stericycle Communication Solutions has announced the results of...

Top 5 Offshore CX Delivery Locations Unveiled

There was excitement, entertainment and lots of shared insights at the CxOutsourcers industry webinar on April 8, 2021 when the Top 5 Most Favored Offshore...

Business Continuity Planning for CX Operations

Do you have a Business Continuity Plan for your CX operations? The Covid-19 pandemic proved that disruptive global events could occur without notice and can...

How will smarter experiences create smarter jobs of the (near) future?

Responding to evolving consumer preferences regarding digital engagement and empathetic services requires a balanced combination of smart technologies and smart human talent, asserts a special...

Exploring Bogotá, Colombia as a Nearshore CX Delivery Location

Over 90 participants registered for the webinar Explore Bogotá: New Trends and Nearshore Advantages hosted by Transcom on February 18, 2021. This virtual forum and...

10 Big Changeovers: Watch, Wait and Wonder!

The unprecedented events and disruptions from 2020 and the early part of 2021 reshaped industries and set the global economy on a new trajectory. Although...

New CX Realities with the Biden Administration

As Joe Biden was sworn in as the 46th President of the United States of America, the team at Genesis Global Business Services | Knowledge...

10 Inspirational and Innovative CX Leaders

Customer experience (CX) is perhaps the most important factor to business success today. Delighting customers by meeting and exceeding their expectations drives repeat business from...

2020 Global IPA and EDO Business Continuity Market Intelligence Report

Global pandemic calls for new approach to foreign direct investment (FDI) New research reveals how global Investment Promotion Agencies (IPA) and Economic Development Organizations (EDO)...

IBM News Feed

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Amadeus Integrates IBM Digital Health Pass Into Its Digital Health Verification Technology

Integration is designed to help streamline the validation of air travelers' COVID-19 health documentation, reducing friction during check-in, and supporting airlines as the industry works to increase...

Bangalore International Airport Limited Partners with IBM for Digital and IT Transformation

- 10-Year agreement to create an "Airport in a Box" platform, which transforms technology, operations and customer experience

IBM Adds Enhanced Data Protection to FlashSystem to Help Thwart Cyberattacks

- Integrates IBM Safeguarded Copy with the FlashSystem family to give organizations enhanced data protection and the capability to...

IBM Reports 2021 Second-Quarter Results

Improved Revenue Growth Led by Hybrid Cloud Platform Adoption, Consulting and Software

Knowledge Executive News Feed

UP TOGGLE DOWN

How are CX service providers responding to pandemic challenges?

The global COVID’19 pandemic sent industries into turmoil when surging infection rates forced state- and country-wide shutdowns. Amid stringent social distancing requirements and shelter-at-home orders,...

Patient Satisfaction Declined During Pandemic According to U.S. Consumer Trends Survey Facilitated by Knowledge Executive

New research highlights the need for hospitals and health systems to strengthen human and digital patient communication Stericycle Communication Solutions has announced the results of...

Top 5 Offshore CX Delivery Locations Unveiled

There was excitement, entertainment and lots of shared insights at the CxOutsourcers industry webinar on April 8, 2021 when the Top 5 Most Favored Offshore...

Business Continuity Planning for CX Operations

Do you have a Business Continuity Plan for your CX operations? The Covid-19 pandemic proved that disruptive global events could occur without notice and can...

How will smarter experiences create smarter jobs of the (near) future?

Responding to evolving consumer preferences regarding digital engagement and empathetic services requires a balanced combination of smart technologies and smart human talent, asserts a special...

Exploring Bogotá, Colombia as a Nearshore CX Delivery Location

Over 90 participants registered for the webinar Explore Bogotá: New Trends and Nearshore Advantages hosted by Transcom on February 18, 2021. This virtual forum and...

10 Big Changeovers: Watch, Wait and Wonder!

The unprecedented events and disruptions from 2020 and the early part of 2021 reshaped industries and set the global economy on a new trajectory. Although...

New CX Realities with the Biden Administration

As Joe Biden was sworn in as the 46th President of the United States of America, the team at Genesis Global Business Services | Knowledge...

10 Inspirational and Innovative CX Leaders

Customer experience (CX) is perhaps the most important factor to business success today. Delighting customers by meeting and exceeding their expectations drives repeat business from...

2020 Global IPA and EDO Business Continuity Market Intelligence Report

Global pandemic calls for new approach to foreign direct investment (FDI) New research reveals how global Investment Promotion Agencies (IPA) and Economic Development Organizations (EDO)...
 

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