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Blockchain all set to disrupt CX strategies and contact center operations

Global research report surveys executives across eight key vertical markets in Australia, Canada, the UK and the US Blockchain is a massively disruptive prevailing technology...

The length – or lifetime – of customer service interactions and experiences

Thomas Reby is a Senior Strategy Manager at Google in Ireland. He is an internationally experienced CX professional, with a proven track record of leading...

Advance Insights from Africa Blended AI Survey at Genesys Summit

Almost two thirds (64%) of global, midsized contact centers and CX executives recognize that the connected customer journey can elevate their competitive advantage and have...

Automation in Contact Centres – is it Hype or High-Priority?

Peter Ryan is one of the most recognised international experts on customer experience (CX) globally. A stalwart at the respected industry analyst firm Ovum, where...

Bots vs Humans: BBC News Interviews Daniel Julien

Consumers have become more individualized and channels have multiplied, but the customer is still the focal point for every meaningful interaction. This was again clear...

5 Insights for CX Success from the 2019 Customer 360 Summit

Over 45 speakers and industry experts delivered compelling thought leadership presentations and case studies at the Customer 360 Africa summit in Johannesburg, April 16 –...

Evolving Outsourcing, CX Investments, Cybersecurity, Automation vs Humanization

  Over 55 global CX executives, including 17 international analysts and influencers from seven countries, converged on the Royal Borough of Windsor for the global...

7 Analysts and Influencers Predict CX Trends for Emerging Verticals

The global CxOutsourcers Mindshare Event from March 25 – 26, 2019, attracted more than 50 industry representatives, senior executives, analysts, and journalists from Europe, the...

POLL: What’s Hot and What’s Not – 2019 Business and CX Trends

As we move into the second quarter of 2019, we thought we would get your views on some of the latest business, consumer and customer...

Meet Generation CX

We talk of Baby Boomers, Generation X, Generation Y and now Generation Z – but what about Generation CX? Are they defined by age, colour,...

IBM News Feed

UP TOGGLE DOWN

Knowledge Executive News Feed

UP TOGGLE DOWN

Blockchain all set to disrupt CX strategies and contact center operations

Global research report surveys executives across eight key vertical markets in Australia, Canada, the UK and the US Blockchain is a massively disruptive prevailing technology...

The length – or lifetime – of customer service interactions and experiences

Thomas Reby is a Senior Strategy Manager at Google in Ireland. He is an internationally experienced CX professional, with a proven track record of leading...

Advance Insights from Africa Blended AI Survey at Genesys Summit

Almost two thirds (64%) of global, midsized contact centers and CX executives recognize that the connected customer journey can elevate their competitive advantage and have...

Automation in Contact Centres – is it Hype or High-Priority?

Peter Ryan is one of the most recognised international experts on customer experience (CX) globally. A stalwart at the respected industry analyst firm Ovum, where...

Bots vs Humans: BBC News Interviews Daniel Julien

Consumers have become more individualized and channels have multiplied, but the customer is still the focal point for every meaningful interaction. This was again clear...

5 Insights for CX Success from the 2019 Customer 360 Summit

Over 45 speakers and industry experts delivered compelling thought leadership presentations and case studies at the Customer 360 Africa summit in Johannesburg, April 16 –...

Evolving Outsourcing, CX Investments, Cybersecurity, Automation vs Humanization

  Over 55 global CX executives, including 17 international analysts and influencers from seven countries, converged on the Royal Borough of Windsor for the global...

7 Analysts and Influencers Predict CX Trends for Emerging Verticals

The global CxOutsourcers Mindshare Event from March 25 – 26, 2019, attracted more than 50 industry representatives, senior executives, analysts, and journalists from Europe, the...

POLL: What’s Hot and What’s Not – 2019 Business and CX Trends

As we move into the second quarter of 2019, we thought we would get your views on some of the latest business, consumer and customer...

Meet Generation CX

We talk of Baby Boomers, Generation X, Generation Y and now Generation Z – but what about Generation CX? Are they defined by age, colour,...
 

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