BPESA

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Dear Call Centre Operators,

With regards to weekly reporting of your call centre/s. Please note that on the 11th June Minister Patel of the Department of Trade Industry and Competition (dtic) withdrew the Level 5 and 4 Disaster Management Act (57/2002): Directions regarding call centres providing Essential / Permitted Services, Gazette no. 43224 as well as Sector Directive where any organisation currently offering an Essential / Permitted Service through a call centre – addressing either international or domestic needs. These Directions were replaced with Government Gazette - No. 10177 / Regulations Regulation No. 43432 which as per below allows for the Global Business Service (GBS) Sector including call centres to continue operations subject to;

Business for South Africa: Daily Member Update, 04 May 2020

PLEASE HEED MANDATORY HEALTH REGULATIONS FOR LEVEL FOUR

Business for South Africa (B4SA) is urging employers to be meticulous in their implementation of the Level 4 restrictions that came to effect on 1 May 2020, as South Africa enters a new phase of its response to COVID-19 in terms of further regulations promulgated under the Disaster Management Act, 2002. The Regulations repeal and replace the previous lockdown regulations of 18 March 2020, as amended.

Dear Call Centre Operators

The Minister of the dtic has issued a withdrawl of Directions regarding Call Centres providing Essential Services published in Government Gazette No. 43224; Government Notice No. R. 459 on 9 April 2020. These Directions were issued specific to allow for essential and permitted call centre (GBS) services to operate under Levels 5 and 4.

The withdrawl has been issued subject to organisations continuing to adhere to the sector specific Health & Safety Protocols health protocols and to comply with sector specific guidelines.

In addition the dtic expects a weekly sector report administered via industry body BPESA, therefore all current and newly operational call centres under level 3 must report weekly via BPESA Click here for more information on weekly reporting

Click here to view the newly published Government Gazette 11 June 2020 No.43432 on the Call Centre Directives from the Department of Trade, Industry and Competition

In an effort to clear up some confusion regarding the COVID-19 Temporary Employer/Employee Relief Scheme (TERS) benefits, the Minister of Employment and Labour signed an amended Directive on 16 April and a Correction Notice on 20 April 2020 respectively.

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