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BPESA SUMMIT SHINES THE SPOTLIGHT ON BOOMING BPO SECTOR

On October 11 the largest international BPO investor event in South Africa took place in majestic Cape Town, as BPESA hosted the third South Africa BPO Summit. The 4-day long summit kicked off in beautiful Camps Bay with an intimate analyst/operator dinner at the 5-star, 12 Apostles Hotel.

A gathering of the industries top analysts and South Africa’s leading international operators was certain to produce interesting conversation and debate around South Africa’s growing BPO industry. The intimate morning session took place on the second day and was attended by experts from world-renowned firms such as Frost & Sullivan, Nelson Hall, Everest, Tech Research Asia, Ryan Advisory, and others.

Our opening dinner guest speaker and renowned political analyst, Daniel Silke, set the tone for the events to come. Following on from opening speaker, Solly Fourie, Head of Department of Economic Development and Tourism for Western Government, Daniel entertained guests with his candid view on South African politics. The invite-only dinner took place following the morning long analyst session and included attendees from local government, event sponsors Webhelp, key BPO stakeholders, and international delegates from the UK, Austrailia, Brazil, Canada, and the Netherlands.

The BPO conference, which took place on 13th October, was arguably the most geographically diverse in terms of representation since the event was first hosted in 2012. The conference hosted 130 guests from all spheres of the BPO landscape. Welcome address speaker and special guest, Gauteng Premier David Makhuru, highlighted the importance of collaborative efforts across all government entities in striving toward economic growth. A mention that was well received by all delegates with many advocating for a more inclusive economy across government regions. Arguably one of the more interactive presentations of the day was David Blyth’s, “A youth lost in translation”, which shone the light on South Africa’s youth. The fourth and final day was ushered in by breathtaking Cape Town weather which set the tone for a fitting ending to an emphatic summit. A wine tour of Durbanville Hills hosted by platinum sponsors, WNS, provided a networking opportunity for our international group of analysts and investors to enjoy the rest of what South Africa has to offer.

The week-long festivities came to an end with a cocktail drinks evening, hosted by sponsors, Webhelp, at Workshop17 in iconic V&A Waterfront. Guests included investors, analysts, and conference delegates who enjoyed a final evening of networking.

With the summit placing the spotlight on South Africa’s thriving BPO sector, our sponsors through their commitment and support have contributed to producing yet another successful event.

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