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Driving Recovery in South Africa’s BPO Industry - Two powerful webinars were hosted by BPESA in September 2020

Driving Recovery in South Africa’s BPO Industry - Two powerful webinars were hosted by BPESA in September 2020 featuring Meleza Growth Accelerator – an initiative borne from McKinsey & Company’s social responsibility commitment.
Download the presentations and audio from the sessions. You can also read the support article which looks at the potential and opportunity for the BPO sector to create jobs in South Africa and move beyond the crisis.

Article: https://www.mckinsey.com/featured-insights/middle-east-and-africa/driving-economic-recovery-in-south-africas-bpo-industry?cid=soc-app

Webinar - Session 1 - Growth and competitiveness of the South African BPO sector
Growth and competitiveness of SA BPO sector PDF
Growth and competitiveness of SA BPO sector Audio

Webinar - Session 2 – Operating Model for BPO players in the post-COVID world
Operating Model for BPO players in the post-COVID world PDF
Operating Model for BPO players in the post-COVID world Audio

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