The Call Centre Industry in South Africa has been recognised globally for its ability to function as an essential service from the onset of Level 5 of the lock down, ensuring that critical services continued to be delivered with minimal disruption to private and public sector clients locally and internationally.
This recognition of government support and collaboration with business is raising our profile in global markets and is steadily translating into new
"This special adjustments budget sets out government’s initial economic and fiscal response to COVID-19. It fast-tracks normal processes to provide resources to frontline services, provincial and local government, and firms and households, with a focus on the most vulnerable South Africans. It also underlines our commitment to stabilise the public finances and enact reforms that will promote trade, investment and job creation.
The oft-overused word “unprecedented” is appropriate in this case
Amazon has announced that it will be hiring for 3,000 new customer-service jobs in South Africa. The jobs are work-from-home, come with benefits, and applications open today.
“We are thrilled with the talent in South Africa and we are excited… to help keep people working during this unprecedented time,” said the company in a statement.
Amazon is calling the positions “virtual jobs” as you don’t need
With regards to weekly reporting of your call centre/s. Please note that on the 11th June Minister Patel of the Department of Trade Industry and Competition (dtic) withdrew the Level 5 and 4 Disaster Management Act (57/2002): Directions regarding call centres providing Essential / Permitted Services, Gazette no. 43224 as well as Sector Directive where any organisation currently offering an Essential / Permitted Service through a call centre – addressing either
It would be convenient to believe that the South African Global Business Services (GBS) sector is streaking across the global outsourcing landscape as the new darling for offshore locations.
By Andy Searle, CEO of BPESA
This is not surprising as, last month, South Africa placed as the second most preferred offshore customer experience location globally (Ryan Strategic Advisory); another trophy for our cabinet.
This, however, would be to ignore the slow and steady efforts of the Industry, the
For the third year in a row, South Africa has been named the second most favoured offshore location for contact centre delivery, globally.
India came in first and the Philippines third in the annual 2020 Front Office Business Process Outsourcing (BPO) Omnibus Survey conducted by global firm Ryan Strategic Advisory. The survey assesses 540 senior decision-makers representing 42 countries spread across multiple sectors.
In South Africa, the sector employs an astonishing 260 000 young people, of
Today marks the end of the 9th week of lock down since the state of disaster was declared by President Cyril Ramaphosa, and it heralds a new stage in this journey as the country moves to Risk Level 3 in our risk adjusted approach to opening up the economy. Level 3 allows all call centre activity to take place, which is great news to those companies that focus primarily on non-essential services and to the debt collections subsegment.
he South African global business services (GBS) sector is gaining prominence across the global outsourcing landscape for offshore locations, with the country in May named the second-most preferred offshore customer experience location globally, says not-for-profit company BPeSA CEO Andy Searle.
He paid tribute to the slow and steady efforts of the industry, the Department of Trade, Industry and Competition (DTIC) and BPeSA over the past years to advance and promote South Africa’s competitive
Our country has been grappling with the lockdown and its prospects for future growth for 6 weeks now. A tremendous amount has happened across our industry over this period, and whilst we have been apart, we have never worked with more unity and purpose both for our sector and for our country.
As I sit back and reflect on our industry’s front line people (our essential service workers), its leaders and the many companies that have endured
Excellent coverage on ITWeb of South Africa's recent performance in the annual 2020 Front Office BPO Omnibus Survey conducted by global firm Ryan Strategic Advisory.
The survey included feedback from 540 Senior decision-makers on behalf of 240 businesses which represented 42 countries across multiple sectors.
South Africa has been named the second most favoured offshore location for contact centre delivery globally.
This is the third year in a row that South Africa has consistently taken second place, straddled in 2020 by two mature sector giants; India in first place and the Philippines in third.
The annual 2020 Front Office BPO Omnibus Survey conducted by global firm; Ryan Strategic Advisory was conducted with 540 senior decision-makers responding on behalf of 240 businesses representing 42
BPESA’s membership year starts on the 1st April 2020 and with the sudden announcement by the President of the national disaster our roadshow to the regions, during which we planned to present the 2020/2021 plan of action and the new membership proposition, was cancelled.
Our world changed and our priorities switched immediately from memberships and growth to preparing for the lock down and ensuring that our industry (operators, suppliers, staff) activated work from home and kept
