BPESA

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UNLOCKING CREATIVITY IN PEOPLE

The BPO sector in South Africa provides an interface between many businesses and their clients locally and globally and is about delivering enhanced customer satisfaction which ultimately leads to greater profitability.

According to the BPESA Key Indicator Report 2015, “as we move away from the traditional call center being a cost center overhead which should have as much productivity squeezed out of it, to acknowledging the customer experience as the most important strategic performance indicator we need to ensure that customers engage with suitably qualified agents and have their enquiries resolved.”

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BPESA INDUSTRY AWARDS CELEBRATE TOP PERFORMERS

The City of Cape Town played host to the 2016 BPESA National Industry Awards which took place on Saturday, 15th October, at the CTICC.

The BPESA Industry Awards continue to shine the spotlight on South Africa’s growing talent pool, honouring companies and individuals who continue to excel. This year saw an overwhelming increase in the number of entries which nearly doubled in comparison to last year.

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HUAWEI OFFICIALLY OPENS TWO CUSTOMER SERVICE CENTRES IN SOUTH AFRICA

Johannesburg and Cape Town, South Africa, Sept 16 2016 — Huawei Consumer Business Group (BG) South Africa announced the official opening of the first two Huawei customer service centres in Johannesburg and Cape Town.

The service centres are open to customers and will provide the finest service satisfaction under one roof. Customers can look forward to dedicated services such as training sessions, onsite device repairs, free device engraving and an extensive range of accessories to choose from.

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