While some contact centres were able to go about their business through work-from-home (WFH) efforts amid the violent unrest and looting that swept through parts of the country, service delivery for some was severely impacted, running as low as 5%.
While some contact centres were able to go about their business through work-from-home (WFH) efforts amid the violent unrest and looting that swept through parts of the country, service delivery for some was severely impacted, running as low as 5%.
Dear GBS Stakeholders
South Africa is amid a 3rd wave of the COVID-19 pandemic with the infection rising at different rates across regions of the country. As expected, this has created alarm and concern amongst residents, their families and friends, and South Africa’s stakeholders who live outside of the country.
Based on the Risk Adjusted Strategy, adopted by the Government, President Ramaphosa announced today that the Alert Level would be raised to an Adjusted Level 4 for a period of 14 days
By: Maryana Iskander, Harambee Youth Employment Accelerator CEO
Last week’s Statistics South Africa Quarterly Labour Force Survey was a stark reminder that the “future of work” is no longer in the future. It has arrived, and it is here to stay. We must, once and for all, move past the traditional idea of a school leaver finding a straight path from education straight into long-term employment. Instead, we must solution around what the data has said for many, many years: the new reality
We are delighted to share the GBS Sector jobs report for the quarter ending 31 December 2020. It has taken a while to publish as we needed to complete a lengthy process of reconciliation numbers across multiple sources, with lock down in 2020 also having impacted the timing of this process.
Nevertheless, the numbers are extremely positive and I’d like to use this opportunity to thank our global clients for their continued support and business, and to congratulate the operators who created
After a second day at Africa Tech Week, bursting with tech trends and practical insights from speakers and acclaimed sponsors Vaxowave, Liquid Intelligent Solutions, Visa, PPC and Gijima, the overarching emotion is one of gratitude and the outlook optimistic. The main focus was strategies for living in a digital world - a reality that has abruptly arrived on the globe’s doorstep.
54 Million Jobs to be Created
As Zahra Baitie from the Jack Ma Foundation reiterated, Africa is
DATE: 9 APRIL 2021
SOUTH AFRICA RANKED THE TOP GLOBAL BUSINESS SERVICES SECTOR LOCATION FOR 2021 AND SECTOR ADDS NEW JOBS TO THE ECONOMY.
In a boost to business confidence, South Africa has won an award as the top global location for business process services, in a sector that is rapidly expanding locally and exporting call-centre and related services to other parts of the world.
Last night the country was named as the Most Favoured Offshore CX Delivery Location for 2021, in
The 8th April saw Ryan Strategic Advisory along with the CX Outsoucers team and a great line-up of global thought leaders announcing the outcome of the Annual Front Office BPO Omnibus Survey, 2021 Most Favored Offshore CX Delivery Location award. South Africa, after three consecutive years in a humbling second place, has emerged as the number one global preferred front office CX offshore location.
The COVID-19 pandemic has accelerated technological advances and the automation of many routine tasks – from contactless cashiers to robots delivering packages. In this environment, many are concerned that artificial intelligence (AI) will drive significant automation and destroy jobs in the coming decades.
Just a few decades ago, the internet created similar concerns as it grew. Despite skepticism, the technology created millions of jobs and now comprises 10% of US GDP. Today, AI is poised
Driving Recovery in South Africa’s BPO Industry - Two powerful webinars were hosted by BPESA in September 2020 featuring Meleza Growth Accelerator – an initiative borne from McKinsey & Company’s social responsibility commitment.
Download the presentations and audio from the sessions. You can also read the support article which looks at the potential and opportunity for the BPO sector to create jobs in South Africa and move beyond the crisis.
Article:
The South African Global Business Services (GBS) sector continues to buck the trend; not only has it pioneered best practice in 'keeping the lights on', but it is a sector that has arguably thrived in a global economic lockdown.
In South Africa, GBS extends across multiple sectors including finance and accounting, telecommunications and media, human resources and even legal services. As a result of innovative technology that is the backbone of the sector, operations were able to pivot to agile
Fresh from raking in $250 million (R4 billion) worth of investments during the past financial year, South Africa’s business process outsourcing (BPO) market continues to thrive during the COVID-19 lockdown.
The industry is looking to hire as many as half a million employees in the next 10 years, if market conditions permit.
So says Andy Searle, CEO of non-profit organisation Business Process Enabling South Africa (BPESA), in an e-mail interview with ITWeb.
In a boost to the local BPO sector
How can South Africa embrace the Fourth Industrial Revolution (4IR) to rekindle economic growth and transformation, revitalise skills, and create high-quality jobs in large numbers?1 And how can the country mitigate the risk that the 4IR will lead to job losses – given that unemployment today stands at 29 percent, its highest level in a decade?
These questions have been top of mind for leaders from across the public, private, labour and education sectors – and are the focus of the Commission