The South African Global Business Services (GBS) sector continues to buck the trend; not only has it pioneered best practice in 'keeping the lights on', but it is a sector that has arguably thrived in a global economic lockdown.
In South Africa, GBS extends across multiple sectors including finance and accounting, telecommunications and media, human resources and even legal services. As a result of innovative technology that is the backbone of the sector, operations were able to pivot to agile