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BPESA NEWSLETTER – DECEMBER 2018

Dear Stakeholder

The third Quarter (September to November) of the 2018 Financial Year has come to an end and with so much packed into the three months it passed by seemingly in a flash! A big thank you and congratulations for another very successful Quarter to all our members, to our partners in Government and Harambee, and to our non-member stakeholders with whom we have actively engaged to take our development and growth agenda forward successfully.

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BPESA BPO INTERNATIONAL JOBS REPORT – Q3

BPESA, together with the dti, take pleasure in producing the international Jobs Report for the 3rd Quarter of 2018.

3,115 new international jobs were created between 1 July and 30 September 2018, which is 4,5% more than Quarter 2, keeping the rolling CAGR well above 20%. The report also shows that 11,7% of the new jobs created in Quarter 3 were hired inclusively (South Africans aged between 18 and 35 years of age; having attended a Quintile 1, 2 or 3 school or being dependent on a social grant in the family or from a household with less than R6, 000 income per month).

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BPESA IN ATTENDANCE – THE PRESIDENTIAL INVESTMENT SUMMIT 24-26 OCTOBER

In the State of the Nation Address in February, I announced that a central priority for government this year is to encourage significant new investment in our economy.

This is a necessary condition for the growth of our economy and the creation of jobs on a scale that will significantly reduce current levels of unemployment.

New investment in productive sectors of the economy is therefore vital to our efforts to reduce poverty and inequality.

Investment in our economy has declined in recent years.

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PATRICIA DE LILLE, TREVOR MANUEL & ZONDWA MANDELA TO WELCOME INTERNATIONAL INVESTORS TO THE GSA GLOBAL SOURCING SUMMIT & AWARDS IN CAPE TOWN

The Executive Mayor of the City of Cape Town, Patricia de Lille, President Ramaphosa’s Special Investment Envoy and former Minister of Finance, Trevor Manuel and Zondwa Mandela are set to address the inaugural GSA Global Sourcing Summit and Awards, in partnership with BPESA.

The conference will be hosted at the Cape Town International Convention Centre from the 1st to the 2nd of October 2018.

Showcasing the ground-breaking case studies and influential speakers from around the world, delegates will be discussing and debating the very latest trends and predictions effecting organisations today. The conference will provide tangible insights into subject areas such as customer experience, robotics process automation, managing outsourcing relationships, digital transformation, innovation and exit management.

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SA NAMED “GLOBAL DESTINATION OF THE YEAR”

JOHANNESBURG – South Africa has been named the “Global Destination of the Year” by the Global Sourcing Association, the department of trade and industry (dti) said late on Wednesday.

The Minister of Trade and Industry, Dr. Rob Davies says the award which is the fifth for South Africa since 2012 is a further accolade and recognition of South Africa’s value proposition and credible offering, the statement said.

The offering combines global best practice, a talented and scalable labour pool with government support to attract international outsourcing work into South Africa.

Davies said since the establishment of a global Business Process Services (BPS) footprint, South Africa has been recognised as a leading offshore BPS destination and has received several international awards.

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BPESA NEWSLETTER – SEPTEMBER 2018

CEO WELCOME  The second Quarter (June to August) of the 2018 Financial Year has come to an end.

I’d like to congratulate you on the successes achieved to date and thank you for your support and contributions to building the Sector Body and Trade Association and developing the sector further. This newsletter provides you with some of the highlights of the Quarter and flags key events for the third Quarter (September to November).

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BPESA BPO INTERNATIONAL JOBS REPORT Q2

The BPESA Marketing team, together with the dti take pleasure in producing the international Jobs Report for the 2nd Quarter of 2018.

2,977 new international jobs were created between 1 April and 30 June 2018, which is 27% more than Quarter 1, keeping the rolling CAGR above 20%. The report also shows that 17% of the new jobs created in Quarter 2 were hired inclusively (South Africans aged between 18 and 35 years of age; having attended a Quintile 1, 2 or 3 school or being dependent on a social grant in the family or from a household with less than R6, 000 income per month), almost at the target of 20%.

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Industry-notice BPESA NEWSLETTER - JUNE 2018

CEO WELCOME

The first quarter (March to May) of the 2018 Financial Year has come to an end with positive results in all our key focus areas. This newsletter provides you with some of the highlights of the Quarter and flags key events for the period 1 June to 31 August.

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BPESA BPO INTERNATIONAL JOBS REPORT

The BPESA Marketing team, together with the dti take pleasure in producing the first Jobs Report for 2018. It encouragingly shows growth of 2,337 new international jobs during the period 1 January to 31 March.

These figures exceed our Q1 Jobs target and keep the Sector on track for CAGR in excess of 20%. The growth rate and potential of the Sector , combined with the high and rising levels of impact sourcing, give much hope for our national efforts to attract foreign direct investment and to tackle poverty, inequality and youth unemployment in the Country.

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ENHANCING THE FINANCE AND ACCOUNTING FUNCTION WITH ROBOTICS PROCESS AUTOMATION

Key Points:

- Robotics process automation delivers increased accuracy and control by standardising tedious, manual tasks. Resource time can be freed up to focus on more strategic, high-value work.

- The finance department is well-suited toward the deployment of RPA, presenting value and efficiency with certain low-complexity processes.

- Despite the lower implementation costs, efficiency and increased accuracy that RPA presents, it does not eliminate the need for human execution entirely.

- Certain tasks within the finance function do not allow for the application of RPA, particularly where a need for deep interpretation and intense analyses exists.

- RPA has the ability to help companies reduce process inefficiencies, but true process improvement and transformation will come from tapping into analytics and Big Data insights.

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SURF’S UP! BRITISH AIRWAYS DIRECT TO DURBAN

Travellers hoping to escape the Northern Hemisphere’s shorter days and long, cold nights this winter have a new destination: the South African Metro City of Durban, with the start of British Airways’ new direct service.

From October 29 the airline’s customers will be able to surf their heart out along the Golden Mile, explore the lush green garden province and enjoy golden sun kissed beaches with three direct flights a week from Heathrow to this spectacular South African city.

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