For the third year in a row, South Africa has been named the second most favoured offshore location for contact centre delivery, globally.
India came in first and the Philippines third in the annual 2020 Front Office Business Process Outsourcing (BPO) Omnibus Survey conducted by global firm Ryan Strategic Advisory. The survey assesses 540 senior decision-makers representing 42 countries spread across multiple sectors.
In South Africa, the sector employs an astonishing 260 000 young people, of which 65 000 service international clients in Europe, the UK, US, Asia, Africa and Australia. Last year it recorded 34% employment growth, generating 15 086 new jobs, 13 102 of which went to youth aged 18 to 35 and 1 353 of which were inclusively hired through an impact sourcing approach.