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The annual Ryan Strategic Advisory, Front Office BPO Omnibus Survey which announces the Most Favoured Offshore CX Location has become a highlight in the Global Business Services and BPO calendars.
The survey focuses on responses from a broad reach of source market clients selecting their top CX destinations based on several data points. In 2021, South Africa was exceptionally proud to be named the Top CX Offshore destination. BPESA as the national trade body and industry association for the GBS

BPESA was recognised by the IAOP and Rockefeller Foundation with the award for the Top "Impact Sourcing Influencer" during the OWS22 on February 16, 2022. The awards were presented by Jon Browning, CEO, Global Mentorship Initiative and Chair of IAOP's CSR & SRO Committee.

Traci Freeman (she / her), who has been a driving force behind the advocacy and adoption of Impact Sourcing in Africa, accepted the award on behalf of BPESA, our partners in Harambee Youth

The Department of Home Affairs has just published the Critical Skills List for 2022. This is a milestone moment and the list is most welcome in the GBS Sector as we have been lobbying for significant updates to the 2014 list for some time and now have our requirements almost fully addressed in this edition. As BPESA, we are committed to a process of developing skills locally to build our skills base and unlock the human potential that we have, reducing our dependence on foreign skills that we

The GBS Sector Job Creation Report has just been published for the period 1 July 2021 to 30 September 2021. The 3,731 new jobs created bring the YTD total to 10, 637 with a the last quarter of the calendar year looking to be a big one. This bodes well for the growth path that the GBS Sector is targeting in the Sector Master Plan. While market conditions continue to improve on the demand side, buoyed by the opening up of travel and the relaxation of many COVID related restrictions globally, our

Dear BPESA members, partners, and stakeholders

BPESA, has a carefully planned leadership succession plan that it has been implementing to ensure that the important work that we do, on your behalf, will always continue seamlessly and with the right leadership in key positions in our Board, EXCO and OpsCo.

Based on that plan we have made several changes in all our structures since our inception in 2017, the most recent being my transition into the Board Chairperson role, taking over from Evan

- a “loss of an industrial giant, a thoughtful voice and a great South African” - Minister Ebrahim Patel.

The Minister of Trade, Industry and Competition, Mr Ebrahim Patel, today sent his sincere condolences and that of the South African Government to the family, friends and colleagues of the late Dr Johan van Zyl, the Chairman of Toyota SA. The statement follows.

Dear GBS Stakeholders
South Africa is amid a 3rd wave of the COVID-19 pandemic with the infection rising at different rates across regions of the country. As expected, this has created alarm and concern amongst residents, their families and friends, and South Africa’s stakeholders who live outside of the country.

Based on the Risk Adjusted Strategy, adopted by the Government, President Ramaphosa announced today that the Alert Level would be raised to an Adjusted Level 4 for a period of 14 days

By: Maryana Iskander, Harambee Youth Employment Accelerator CEO

Last week’s Statistics South Africa Quarterly Labour Force Survey was a stark reminder that the “future of work” is no longer in the future. It has arrived, and it is here to stay. We must, once and for all, move past the traditional idea of a school leaver finding a straight path from education straight into long-term employment. Instead, we must solution around what the data has said for many, many years:  the new reality

We are delighted to share the GBS Sector jobs report for the quarter ending 31 December 2020. It has taken a while to publish as we needed to complete a lengthy process of reconciliation numbers across multiple sources, with lock down in 2020 also having impacted the timing of this process.

Nevertheless, the numbers are extremely positive and I’d like to use this opportunity to thank our global clients for their continued support and business, and to congratulate the operators who created

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After a second day at Africa Tech Week, bursting with tech trends and practical insights from speakers and acclaimed sponsors Vaxowave, Liquid Intelligent Solutions, Visa, PPC and Gijima, the overarching emotion is one of gratitude and the outlook optimistic. The main focus was strategies for living in a digital world - a reality that has abruptly arrived on the globe’s doorstep.

 

54 Million Jobs to be Created

As Zahra Baitie from the Jack Ma Foundation reiterated, Africa is

MEDIA RELEASE

DATE: 9 APRIL 2021

SOUTH AFRICA RANKED THE TOP GLOBAL BUSINESS SERVICES SECTOR LOCATION FOR 2021 AND SECTOR ADDS NEW JOBS TO THE ECONOMY.

In a boost to business confidence, South Africa has won an award as the top global location for business process services, in a sector that is rapidly expanding locally and exporting call-centre and related services to other parts of the world.

Last night the country was named as the Most Favoured Offshore CX Delivery Location for 2021, in

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