The annual Ryan Strategic Advisory, Front Office BPO Omnibus Survey which announces the Most Favoured Offshore CX Location has become a highlight in the Global Business Services and BPO calendars.
The survey focuses on responses from a broad reach of source market clients selecting their top CX destinations based on several data points. In 2021, South Africa was exceptionally proud to be named the Top CX Offshore destination. BPESA as the national trade body and industry association for the GBS