WHAT WE DO
BPESA is South Africa's foremost advocate and contact point for the Global Business Services (GBS) & BPO sector, catering to both national and international markets.
WHAT WE DO
As the national trade body and industry association, our mission is to promote South Africa as a premier offshoring destination, stimulate local job creation, FDI and ensure excellence in service delivery and management across the GBS sector including CX, BPO, Digital and Professional & Shared Services sector.
In collaboration with members, private sector, industry, national government the Department of Trade, Industry and Competition (the dtic), InvestSA and social partner Harambee, we work collectively to:
- Market South Africa as an attractive offshoring destination
- Empower Youth through the prioritisation of job creation and employment
- Unify Industry by supporting quality service delivery and coordination across the sector
As a not-for-profit member-driven organisation, BPESA supports both domestic and foreign investments in the GBS and BPO Sector, encompassing BPO, CX, Digital, and Professional & Shared Services. We offer:
- Market Insights: Providing valuable market intelligence and research.
- Skills Development: Strategically fostering and managing the implementation of required upskilling initiatives. Focused on up-skilling, re-skilling and future-skilling our talented workforce.
- Industry Collaboration: Mobilising stakeholders to support sustainable and scalable growth through industry activities and knowledeg sharing forums with a focus on demand stimulation contributing to the growth and transformation of the economy.
- Government Advocacy: Lobbying for policy alignment and sector development as the liason point between industry members and local, provincial and national government.
- Awards & Recognition: Celebrating excellence across the sector
South Africa is globally recognised as a Centre of Excellence for Impact Sourcing, championing transformation, diversity, equity, and inclusion (DEI). Acknowledged as a leading CX offshore delivery destination and globally recognised for affordable, high-quality, empathetic engagement across the customer and client life cycle from front to back office with strong capabilities across professional & shared services underpinned with digital competence.
