BPESA

WC - Intelligent Automation in the Contact Centre

BPESA, UiPath and DVT invite you to our Knowledge Sharing Session.

 

Event details:

Date: 15 August 2019

Time: 09h30 - 11h00

Venue: InvestSA, 46 St George's Mall, CBD, Cape Town

 

About the session:

Robotic Process Automation (RPA) and Intelligent Automation is driving one of the biggest changes to the contact centre operating model since its conception. RPA is one of the fastest growing technologies and the Contact centre is one of the industries benefiting the most. Robotics and intelligent automation are delivering a platform to improve agent experience, reduce operating costs, assure compliance and enhance customer experience without changing the underlying infrastructure or technology set.

Who should attend: Contact centre directors/managers/leaders, WFM leads, quality and compliance, CX strategy and analysts

About the presenter: Huw Williams, Global Contact Centre Lead for UiPath. Huw is the Global Contact Centre Lead for UiPath. Bringing more than 20 years of experience in the contact centre industry in operational, technical, management consulting and outsourcing roles, he joined UiPath in October 2018 as part of its Global team to guide its customers in the adoption and scaling of Intelligent Automation specifically in contact centres and front office operations.  He focuses on enabling and accelerating RPA in customer contact environments to not only drive operational efficiencies but to unlock considerable value across the front to back customer contact journey.  Prior to UiPath, he was EMEA Head of Customer Experience at Genpact, a Management Consultant at Capgemini Consulting advising on Contact Centre strategy and transformation and a Lead Solution Architect at CGI in its contact centre business.

Event Properties

Event Date 08-15-2019
Capacity Unlimited
Registered 35
Individual Price TBA
We are no longer accepting registration for this event

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