Gauteng boasts the largest provincial economy in South Africa and the 7th largest economy on the African continent (ahead of Kenya and Botswana). The province is home to 29 of the Fortune 500 companies.
Macro Economic Overview
Major Cities and Population Areas
Greater Johannesburg: 7,860,781
Germiston-Ekurhuleni: 3,178,470
Pretoria/Tshwane: 2,921,488
Soweto: 1,547,000
Mogale City: 362,422
Population Demographics
Provincial population: 14,717,263
Current male population: 7,434,382
Youth population aged 20-35: 4,454,233
Percentage of youth population: 31%
Business language: English
Economic Indicators
Provincial GDP in Rand: R1.5 Trillion
Provincial GDP in US$ $104 Billion
SA GDP Contribution: 34.67%
GDP Per Capita: $9.681
Economic Growth: 1.5% in 2018
Top GBS Services
Gauteng GBS Services
BPO and Contact Centre Capabilities
Front Office BPO Capabilities
Lead Generation & Management
Customer Service & Support
CX Services
Inbound/Outbound Voice Services
Debt Recovery
Credit Lifecycle Management
Next-Gen Digital Contact Centre Expertise
Instant Messaging
Social Media
Web Chat
Omnichannel Communications
Digital Marketing Communications
Speech Self Service
Predictive Routing
Predictive Quality Monitoring
Video Chat
Business Process Services
Specialist Niche Domain Capabilities
Finance & Accounting (F&A)
IT Outsourcing (ITO)
Logistics & Supply Chain Management
Human Resource Outsourcing (HRO)
Learning Services Outsourcing (LSO)
Legal Services
Knowledge Process Outsourcing (KPO)
Research & Surveys
Back Office Processing
Data Analytics
Procurement Outsourcing
Robotic Process Automation Capabilities
Artificial Intelligence (AI) Expertise
Vertical Industries
Specialist Services
Banking & Financial Services
Healthcare & Medical
Education
Insurance
Public Sector
Retail & eCommerce
Media
Technology
Telecoms
Travel and Tourism
Transport
Utilities & Energy
People and Skills
Gauteng People and Skills
Current Youth Population: 4,454,233
Skills and Training Initiatives
Agent-to-Agent Coaching
Data Analytics Training
Digital Skills Training
Blended Learning
Classroom Based Learning
Contact Centre Training
Compliance Training
CX Training
eLearning
Leadership Coaching
On-the-job Training
Technical Training
Workplace Readiness
Gauteng Domestic ServicesGBS Headcount: 144,649
Gauteng InternationalGBS Headcount: 10,305
Channels and Technology
Gauteng Channels and Technology
Automation and Technology
Artificial Intelligence (AI)
Biometrics
Blockchain
Business-process-as-a-Service (BpaaS)
Campaign Management
Cloud Technology
Contact-centre-as-a-Service (CcaaS)
Data Protection Applications
Employee Collaboration Tools
Gamification
Internet of Things (IoT)
Machine Learning
Marketing Automation
Mobile Applications
Quality Assurance Tools
Robotic Process Automation (RPA)
Social Engagement Tools
Software Development
Unified Communications
Customer Service Channels
Agent/Voice
Chat Bots
Email
Fax
Instant Messaging
IVR
Mobile
Omnichannel
Outbound Campaign Diallers
Post
Predictive Routing
Speech Self Service
Social Media
SMS
Website
Web Chat
Video Chat
Value Proposition
2019-2020 Tswhane GBS Market Quantification Report
Disclaimer:
Gauteng GBS Research and Value Proposition 
