Gauteng boasts the largest provincial economy in South Africa and the 7th largest economy on the African continent (ahead of Kenya and Botswana). The province is home to 29 of the Fortune 500 companies.
Macro Economic Overview
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Major Cities and Population Areas
- Greater Johannesburg: 7,860,781
- Germiston-Ekurhuleni: 3,178,470
- Pretoria/Tshwane: 2,921,488
- Soweto: 1,547,000
- Mogale City: 362,422
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Population Demographics
- Provincial population: 14,717,263
- Current male population: 7,434,382
- Youth population aged 20-35: 4,454,233
- Percentage of youth population: 31%
- Business language: English
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Economic Indicators
- Provincial GDP in Rand: R1.5 Trillion
- Provincial GDP in US$ $104 Billion
- SA GDP Contribution: 34.67%
- GDP Per Capita: $9.681
- Economic Growth: 1.5% in 2018
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Top GBS Services
Gauteng GBS Services
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BPO and Contact Centre Capabilities
Front Office BPO Capabilities
- Lead Generation & Management
- Customer Service & Support
- CX Services
- Inbound/Outbound Voice Services
- Debt Recovery
- Credit Lifecycle Management
Next-Gen Digital Contact Centre Expertise
- Instant Messaging
- Social Media
- Web Chat
- Omnichannel Communications
- Digital Marketing Communications
- Speech Self Service
- Predictive Routing
- Predictive Quality Monitoring
- Video Chat
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Business Process Services
Specialist Niche Domain Capabilities
- Finance & Accounting (F&A)
- IT Outsourcing (ITO)
- Logistics & Supply Chain Management
- Human Resource Outsourcing (HRO)
- Learning Services Outsourcing (LSO)
- Legal Services
- Knowledge Process Outsourcing (KPO)
- Research & Surveys
- Back Office Processing
- Data Analytics
- Procurement Outsourcing
- Robotic Process Automation Capabilities
- Artificial Intelligence (AI) Expertise
Vertical Industries
Specialist Services
- Banking & Financial Services
- Healthcare & Medical
- Education
- Insurance
- Public Sector
- Retail & eCommerce
- Media
- Technology
- Telecoms
- Travel and Tourism
- Transport
- Utilities & Energy
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People and Skills
Gauteng People and Skills
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Current Youth Population: 4,454,233
Skills and Training Initiatives
- Agent-to-Agent Coaching
- Data Analytics Training
- Digital Skills Training
- Blended Learning
- Classroom Based Learning
- Contact Centre Training
- Compliance Training
- CX Training
- eLearning
- Leadership Coaching
- On-the-job Training
- Technical Training
- Workplace Readiness
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Gauteng Domestic Services
GBS Headcount: 144,649
Gauteng International
GBS Headcount: 10,305
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Channels and Technology
Gauteng Channels and Technology
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Automation and Technology
- Artificial Intelligence (AI)
- Biometrics
- Blockchain
- Business-process-as-a-Service (BpaaS)
- Campaign Management
- Cloud Technology
- Contact-centre-as-a-Service (CcaaS)
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- Data Protection Applications
- Employee Collaboration Tools
- Gamification
- Internet of Things (IoT)
- Machine Learning
- Marketing Automation
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- Mobile Applications
- Quality Assurance Tools
- Robotic Process Automation (RPA)
- Social Engagement Tools
- Software Development
- Unified Communications
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Customer Service Channels
- Agent/Voice
- Chat Bots
- Email
- Fax
- Instant Messaging
- IVR
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- Mobile
- Omnichannel
- Outbound Campaign Diallers
- Post
- Predictive Routing
- Speech Self Service
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- Social Media
- SMS
- Website
- Web Chat
- Video Chat
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Value Proposition
Gauteng GBS Research and Value Proposition
2019-2020 Tswhane GBS Market Quantification Report
Disclaimer:
The Content in this report and value proposition is still in draft format and may be changed without notice. As we conduct further stakeholder consultations, we may make alterations or deletions to the Content at any time.
