BPESA

Gauteng boasts the largest provincial economy in South Africa and the 7th largest economy on the African continent (ahead of Kenya and Botswana). The province is home to 29 of the Fortune 500 companies.

Macro Economic Overview

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Major Cities and Population Areas

  • Greater Johannesburg: 7,860,781
  • Germiston-Ekurhuleni: 3,178,470
  • Pretoria/Tshwane: 2,921,488
  • Soweto: 1,547,000
  • Mogale City: 362,422

Population Demographics

  • Provincial population: 14,717,263
  • Current male population: 7,434,382
  • Youth population aged 20-35: 4,454,233
  • Percentage of youth population: 31%
  • Business language: English

Economic Indicators

  • Provincial GDP in Rand: R1.5 Trillion
  • Provincial GDP in US$ $104 Billion
  • SA GDP Contribution: 34.67%
  • GDP Per Capita: $9.681
  • Economic Growth: 1.5% in 2018

 

Top GBS Services

Gauteng GBS Services

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BPO and Contact Centre Capabilities

Front Office BPO Capabilities

  • Lead Generation & Management
  • Customer Service & Support
  • CX Services
  • Inbound/Outbound Voice Services
  • Debt Recovery
  • Credit Lifecycle Management

 

Next-Gen Digital Contact Centre Expertise

  • Instant Messaging
  • Social Media
  • Web Chat
  • Omnichannel Communications
  • Digital Marketing Communications
  • Speech Self Service
  • Predictive Routing
  • Predictive Quality Monitoring
  • Video Chat

Business Process Services

Specialist Niche Domain Capabilities

  • Finance & Accounting (F&A)
  • IT Outsourcing (ITO)
  • Logistics & Supply Chain Management
  • Human Resource Outsourcing (HRO)
  • Learning Services Outsourcing (LSO)
  • Legal Services
  • Knowledge Process Outsourcing (KPO)
  • Research & Surveys
  • Back Office Processing
  • Data Analytics
  • Procurement Outsourcing
  • Robotic Process Automation Capabilities
  • Artificial Intelligence (AI) Expertise

 

Vertical Industries

Specialist Services

  • Banking & Financial Services
  • Healthcare & Medical
  • Education
  • Insurance
  • Public Sector
  • Retail & eCommerce
  • Media
  • Technology
  • Telecoms
  • Travel and Tourism
  • Transport
  • Utilities & Energy

 

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People and Skills

Gauteng People and Skills

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Current Youth Population: 4,454,233

Skills and Training Initiatives

  • Agent-to-Agent Coaching
  • Data Analytics Training
  • Digital Skills Training
  • Blended Learning
  • Classroom Based Learning
  • Contact Centre Training
  • Compliance Training
  • CX Training
  • eLearning
  • Leadership Coaching
  • On-the-job Training
  • Technical Training
  • Workplace Readiness

Gauteng Domestic Services
GBS Headcount: 144,649

Gauteng International
GBS Headcount: 10,305

 

Channels and Technology

Gauteng Channels and Technology

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Automation and Technology

  • Artificial Intelligence (AI)
  • Biometrics
  • Blockchain
  • Business-process-as-a-Service (BpaaS)
  • Campaign Management
  • Cloud Technology
  • Contact-centre-as-a-Service (CcaaS)

 

  • Data Protection Applications
  • Employee Collaboration Tools
  • Gamification
  • Internet of Things (IoT)
  • Machine Learning
  • Marketing Automation

 

  • Mobile Applications
  • Quality Assurance Tools
  • Robotic Process Automation (RPA)
  • Social Engagement Tools
  • Software Development
  • Unified Communications

 

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Customer Service Channels

  • Agent/Voice
  • Chat Bots
  • Email
  • Fax
  • Instant Messaging
  • IVR

 

  • Mobile
  • Omnichannel
  • Outbound Campaign Diallers
  • Post
  • Predictive Routing
  • Speech Self Service

 

  • Social Media
  • SMS
  • Website
  • Web Chat
  • Video Chat

 

Value Proposition

Gauteng Value Prop 01

 

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