GAUTENG INFORMATION

Gauteng boasts the largest provincial economy in South Africa and the 7th largest economy on the African continent (ahead of Kenya and Botswana). The province is home to 29 of the Fortune 500 companies.

Macro Economic Overview

Major Cities and Population Areas Greater Johannesburg: 7,860,781 Germiston-Ekurhuleni: 3,178,470 Pretoria/Tshwane: 2,921,488 Soweto: 1,547,000 Mogale City: 362,422	Population Demographics Provincial population: 14,717,263 Current male population: 7,434,382 Youth population aged 20-35: 4,454,233 Percentage of youth population: 31% Business language: English	Economic Indicators Provincial GDP in Rand: R1.5 Trillion Provincial GDP in US$ $104 Billion SA GDP Contribution: 34.67% GDP Per Capita: $9.681 Economic Growth: 1.5% in 2018

Top GBS Services

Gauteng GBS Services

BPO and Contact Centre Capabilities Front Office BPO Capabilities Lead Generation & Management Customer Service & Support CX Services Inbound/Outbound Voice Services Debt Recovery Credit Lifecycle Management Next-Gen Digital Contact Centre Expertise Instant Messaging Social Media Web Chat Omnichannel Communications Digital Marketing Communications Speech Self Service Predictive Routing Predictive Quality Monitoring Video Chat	Business Process Services Specialist Niche Domain Capabilities Finance & Accounting (F&A) IT Outsourcing (ITO) Logistics & Supply Chain Management Human Resource Outsourcing (HRO) Learning Services Outsourcing (LSO) Legal Services Knowledge Process Outsourcing (KPO) Research & Surveys Back Office Processing Data Analytics Procurement Outsourcing Robotic Process Automation Capabilities Artificial Intelligence (AI) Expertise Vertical Industries Specialist Services Banking & Financial Services Healthcare & Medical Education Insurance Public Sector Retail & eCommerce Media Technology Telecoms Travel and Tourism Transport Utilities & Energy

People and Skills

Gauteng People and Skills

Current Youth Population: 4,454,233 Skills and Training Initiatives Agent-to-Agent Coaching Data Analytics Training Digital Skills Training Blended Learning Classroom Based Learning Contact Centre Training Compliance Training CX Training eLearning Leadership Coaching On-the-job Training Technical Training Workplace Readiness	Gauteng Domestic Services GBS Headcount: 144,649 Gauteng International GBS Headcount: 10,305

Channels and Technology

Gauteng Channels and Technology

Automation and Technology Artificial Intelligence (AI) Biometrics Blockchain Business-process-as-a-Service (BpaaS) Campaign Management Cloud Technology Contact-centre-as-a-Service (CcaaS)	Data Protection Applications Employee Collaboration Tools Gamification Internet of Things (IoT) Machine Learning Marketing Automation	Mobile Applications Quality Assurance Tools Robotic Process Automation (RPA) Social Engagement Tools Software Development Unified Communications

Customer Service Channels Agent/Voice Chat Bots Email Fax Instant Messaging IVR	Mobile Omnichannel Outbound Campaign Diallers Post Predictive Routing Speech Self Service	Social Media SMS Website Web Chat Video Chat

Value Proposition

Gauteng GBS Research and Value Proposition

2019-2020 Tswhane GBS Market Quantification Report

Disclaimer:
The Content in this report and value proposition is still in draft format and may be changed without notice. As we conduct further stakeholder consultations, we may make alterations or deletions to the Content at any time.

Gauteng Value Prop 01