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Events Archive

Event Date 12-26-2019 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA
Event Date 12-16-2019 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

4th Quarterly Skill Forum - The final BPESA skills forum for the 2019 calendar year will take place from 11am to 1pm on December the 11th as a virtual conference meeting.

Date:     11 December 2019
Time:     11h00 – 13h00
Venue: Virtual Room – Seating is limited, so please indicate your interest to join and a link will be shared with you.

Seats will be allocated on a first response system - Please note that paid-up BPESA members will be offered seats first.

 

The main purpose of this session is to launch the redesigned BPESA Skills Portal, a web-based tool that enables operators and training providers to find each other in an easy to use “virtual directory and skills marketplace”.

Operators and training providers will be shown how to register and create their own profiles on the portal and then to use the portal to: showcase training programmes that address the various skills identified in the BPESA future skills framework; and for operators to source training programmes and providers by searching according to skills and role categories.

The BPESA Skills Portal is one of the enablers of the GBS Skills Strategy aimed to make available training programmes, for current and future skills, highly visible in the marketplace.

Training providers wishing to participate in future skills development programmes, managed by BPESA, will all need to be registered on the Portal.

I encourage you to all attend this session, to register on the portal and make use of it thereafter as we implement and scale up initiatives and technology enablers for a sustainable GBS skills ecosystem.

Event Date 12-11-2019 11:00 am
Event End Date 12-11-2019 1:00 pm
Capacity: Unlimited
Registered 27
Individual Price TBA

ISO 18295 (Parts 1 and 2): Customer Contact Centre Service Standards

 

Please be advised that the event is fully booked.

Should this workshop be of interest to you, please drop traci@bpea.or.za an e-mail so that additional workshops can be set-up in teh new year.

Event Date 12-06-2019 9:30 am
Event End Date 12-06-2019 2:30 pm
Capacity: Unlimited
Registered 20
Individual Price TBA

ISO 18295 (Parts 1 and 2): Customer Contact Centre Service Standards

 

Join BPESA for a Standards roadshow where South African Contact Centre Standards, Technical Chairperson Ms. Lynnette Morris will unpack the International ISO standards.

The ISO Customer Contact Centre Service Standards offer an internationally recognized baseline on which to run, operate and manage your centre.  South Africa is both the secretariat and convener of the ISO 18295 Customer Contact Centre Service Standards.

 

This workshop is intended for all Operational, HR, Analytics, WFM, Quality and Compliance Managers and Executives as well as Executives leading the centre.  In additional suppliers servicing Customer Contact Centres would be astute in attending to better understand the needs of the operation and how best to support and service these needs.

 

It will be a day well spent with practical take home tools and techniques to support your centre, improve efficiencies, effectiveness, staff, client and customer engagement.

 

The workshop will cover an overview of the standards as well drill into the key compliance items highlighted in both of the ISO 18295 Service Standards (view more below).

 

Workshop Dates:

Date: 5th December, 2019

Time: The Workshop will run from 11h30 – 16h30
Lunch will be served

Venue: TBC

Seating will be limited, so please avoid disappointment and book today.

 

Costs:

  • Paid-up BPESA Members – 2 no charge participants
  • Additional BPESA Member participants R350.00 per attendee (excl VAT)
  • Non BPESA Members R750.00 per attendee (excl VAT)

 

Should you wish to purchase a copy of the standards prior to the workshop, you can do so via the local South African Bureau of Standards SABS Site or go via the International Standards Organisation ISO site.

Event Date 12-05-2019 11:30 am
Event End Date 12-05-2019 4:00 pm
Capacity: Unlimited
Registered 18
Individual Price TBA

ISO 18295 (Parts 1 and 2): Customer Contact Centre Service Standards

 

Join BPESA for a Standards roadshow where South African Contact Centre Standards, Technical Chairperson Ms. Lynnette Morris will unpack the International ISO standards.

The ISO Customer Contact Centre Service Standards offer an internationally recognized baseline on which to run, operate and manage your centre.  South Africa is both the secretariat and convener of the ISO 18295 Customer Contact Centre Service Standards.

 

This workshop is intended for all Operational, HR, Analytics, WFM, Quality and Compliance Managers and Executives as well as Executives leading the centre.  In additional suppliers servicing Customer Contact Centres would be astute in attending to better understand the needs of the operation and how best to support and service these needs.

 

It will be a day well spent with practical take home tools and techniques to support your centre, improve efficiencies, effectiveness, staff, client and customer engagement.

 

The workshop will cover an overview of the standards as well drill into the key compliance items highlighted in both of the ISO 18295 Service Standards (view more below).

 

Workshop Dates:

Date: 26th November, 2019

Time: The Workshop will run from 11h30 – 16h30
Lunch will be served

Venue: Invest SA, Sandton

Seating will be limited, so please avoid disappointment and book today.

 

Costs:

  • Paid-up BPESA Members – 2 no charge participants
  • Additional BPESA Member participants R350.00 per attendee (excl VAT)
  • Non BPESA Members R750.00 per attendee (excl VAT)

 

Should you wish to purchase a copy of the standards prior to the workshop, you can do so via the local South African Bureau of Standards SABS Site or go via the International Standards Organisation ISO site.

Event Date 11-26-2019 11:30 am
Event End Date 11-26-2019 4:00 pm
Capacity: Unlimited
Registered 25
Individual Price TBA

Register to attend - https://www.gbsevent.co.za/register-to-attend.html

 

BPESA along with partners, the dti and Harambee look forward to spending a week engaging with the local and international Global Business Services Community.  This will be a must attend event proudly hosted in Durban, KwaZuluNatal.

 

Looking for more information on how to get involved, attend, sponsor, please contact Traci Freeman on traci@bpesa.org.za

Event Date 11-21-2019 12:00 am
Event End Date 06-21-2019 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

Register to attend - https://www.gbsevent.co.za/register-to-attend.html

 

BPESA along with partners, the dti and Harambee look forward to spending a week engaging with the local and international Global Business Services Community.  This will be a must attend event proudly hosted in Durban, KwaZuluNatal.

 

Looking for more information on how to get involved, attend, sponsor, please contact Traci Freeman on traci@bpesa.org.za

Event Date 11-20-2019 12:00 am
Event End Date 06-21-2019 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

    

BPESA MEMBERS ONLY

BPESA ANNUAL GENERAL MEETING NOTICE

 

Notice is hereby given that the Annual General Meeting of BPESA will be held at The Durban International Convention Centre on Tuesday, the 19th November 2019, from 1.00pm for 1.30pm to 3pm.

 

Welcome finger snacks will be served from 1.00 – 1.30pm

Click here to download the PDF: BPESA AGM Event Notice 19 11 19

Event Date 11-19-2019 1:00 pm
Event End Date 11-19-2019 3:00 pm
Capacity: Unlimited
Registered 1
Individual Price TBA

Register to attend - https://www.gbsevent.co.za/register-to-attend.html

 

BPESA along with partners, the dti and Harambee look forward to spending a week engaging with the local and international Global Business Services Community.  This will be a must attend event proudly hosted in Durban, KwaZuluNatal.

 

Looking for more information on how to get involved, attend, sponsor, please contact Traci Freeman on traci@bpesa.org.za

 

 

Event Date 11-19-2019 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

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