BPESA

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Events Archive

Event Date 03-05-2021 12:00 am
Event End Date 03-06-2021 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA
Event Date 03-04-2021 12:00 am
Event End Date 03-05-2021 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

Book your space and register now

Altron WhatsAPP Flyer

Demystifying WhatsApp Webinar

 

Altron People Solutions and LivePerson are proud to host this event where you’ll hear directly from the experts on how to best leverage WhatsApp for your brand’s needs.

For the first time in South Africa, the WhatsApp family will demystify the tools at your disposal — like the WhatsApp Business API — and share why in 2021, now more than ever, you need to meet your customers where they are.

With 100 Billion messages sent daily by its 2 Billion user global customer base, it’s clear that WhatsApp is a strong channel to connect with consumers. To support commerce, new WhatsApp Business features are rolling out too, full of promise for digital marketing, sales, and care initiatives — an increasingly important element for brands as the pandemic has accelerated both adoption of and demand for digital experiences.

You will also learn how to future-proof your engagement strategy by using Conversational AI to create hyper-personalized experiences, at scale, to nurture and grow B2C relationships and increase revenue.

Guest speakers include Gareth Bray from WhatsApp, Samantha Rosendorff from LivePerson and yours truly.

We look forward to you joining us for an interesting and insightful session.

Date: 3 March 2021

Time: 11am (SAST)

Book your space and register now: https://info.liveperson.com/whatsapp-webinar-altron.html

Event Date 03-03-2021 12:00 am
Event End Date 03-03-2021 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA
GTBSC
GT&BSC : Global Series: Open Talent
 
24 Feb 2021 2:30 PM - 5:30 PM (UTC-00:00) I 16:30 PM - 7:30 PM (GMT + 2)

Gig, open talent, crowdsourcing – whatever you choose to call it - is undoubtedly our industry’s next big disrupter, but how do you really define it? What are the different models and of course, the killer question, what will this mean for traditional service provider models?

Join the Global Technology & Business Services Council on the 24th February as we take a look at the world of open talent, demystify the terminology around gig platforms and start the discussion of how both buyers and service providers can create their own open talent platforms, as well as what this might mean for the future of work

According to Gartner, Gig workers represent 15% to 25% of the global workforce and is projected to rise to 35% to 40% by 2025. But what is the definition of gig and how can you take advantage of this growing economy to add value to your business? Is this the future of recruitment?

Event Date 02-24-2021 4:30 am
Capacity: Unlimited
Registered 0
Individual Price TBA

Everest Group Logo

How to Attain Value from the Next Generation of Business Process Services, BPS 4.0 | Webinar

 

REGISTER HERE

Join us Thursday, February 18, 2021, at 9 am CST, 10 am EST, 3 pm GMT, 8:30 pm IST

Over the years, the global Business Process Services (BPS) / Business Process Outsourcing (BPO) industry has evolved to meet changing business requirements, leading to increased global adoption. COVID-19 has created unprecedented challenges, but the industry is demonstrating strong resilience. More importantly, the pandemic has paved the way for the next generation of BPS, or BPS 4.0.

Leveraging a pioneering study by Everest Group, in collaboration with NASSCOM, this webinar will deliver insight into what BPS 4.0 will bring to the future, its value proposition and how to attain it, and key implications for various stakeholders.
value.

Our experts will address the following:

  • What is BPS 4.0?
  • What levers need to come into play to realize the full BPS 4.0 value proposition?
  • What are the implications of BPS 4.0 for various stakeholders?
Event Date 02-18-2021 12:00 am
Event End Date 02-19-2021 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

NASSCOM techleadership 21

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February 2021 marks the 29th year of NASSCOM Technology & Leadership Forum - a platform which has been the voice of the 190-billion-dollar industry eco-system. As we embrace the hyper virtual world, we are excited to create a platform for an immersive learning experience through NTLF 2021 scheduled for February 17th - 19th, 2021.

Technology has changed our world leaps and bound in the last few months. Yet, many companies are struggling to harness its’ full potential at scale. NTLF 2021 with the overarching theme ‘Shaping the future towards a better normal’ aims to achieve three key objectives – mark as a celebration of technology which has served as a backbone to boost businesses during the crisis, draw a roadmap for the way ahead towards building a better future and bringing out the importance of trust and responsible tech in this hyper virtual world.

Event Date 02-17-2021 12:00 am
Event End Date 02-20-2021 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

di 3 BPESA webinar

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When the subject of AI and Robotics are being considered there are many misconceptions. Will it replace my job? How do I compete? How can it benefit my business? We will be discussing the emergence of AI and Robotics and delve into many of these areas. 

 

Please join us as we discuss advanced and emerging technologies like AI and Robotics and the opportunities that are enabling organisations to become more successful. We’ll discuss the massive opportunities for the next generation of skills that will be required, explore and address the impact on existing skills and the need for all of us to become lifelong learners.

 

Digital technologies will continue to transform or world and we need to be aware of the impact on our own careers, our businesses and the industry. 

  • What are the opportunities with AI, Automation and Robotic technologies?
  • What AI technologies are SA companies implementing?
  • What challenges do we need to plan for when it comes to the deployment of AI?
  • How can SA win and leverage the opportunities presented by the digital economy?
Event Date 02-17-2021 12:00 am
Event End Date 02-17-2021 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA
Event Date 02-16-2021 12:00 am
Event End Date 02-16-2021 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

IAOP OWS 21

 

Click here for event portal



CHANGE IS GOOD: TRANSFORMATION THROUGH TECHNOLOGY & BUSINESS SERVICES TO DRIVE YOUR ORGANIZATION AND THE GLOBAL ECONOMY

Our industry delivers strategic value through a global eco-system comprised of over 10 million highly skilled and talented workers around the world.  We are not the same people we were a year ago. It’s likely your work environment has changed. Your day-to-day activities have changed. The fundamental way we do business has changed. Even, after 23 years, the way we’re presenting this conference has changed.

Our industry was integral to supporting businesses across the world as they addressed the challenges of adapting to changes caused by COVID-19,  demonstrating remarkable agility, commitment, and resilience in responding to the crisis; ensuring business continuity for global clients, and prioritizing the safety of all employees. They were central to the rapid deployment of work from home models and digital transformations, providing critical support and “essential services” through highly skilled professionals around the world.

But what’s next? How do you reduce the impact of future economic and social disruption? How do you build resiliency into your partnerships?  How do you manage the global talent pool in the WFH era? How do you renegotiate and redesign your contracts? How do you work through the challenges and changes?  And most importantly, how do you deliver value?

Join IAOP, February 16-19, 2021 for this VIRTUAL experience!  

Event Date 02-16-2021 12:00 am
Event End Date 02-20-2021 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

Zoom banner 11 feb 21

 

REGISTER HERE

 

Does your business have a need to tap into alternative talent pools and have an interest in solving youth unemployment in SA?

Join us for this online webinar in which BPESA will discuss an innovative impact sourcing solution for GBS stakeholders.

Learn about:
- Our collaboration with the National Youth Development Agency (NYDA), Harambee Youth Employment Accelerator, key government departments, the private sector, and civil society to launch SA Youth – as part of the Presidential Youth Employment Intervention.
- What SA Youth is
- How SA Youth can benefit you as a GBS operator with zero cost implications
- Getting started on the network

We look forward to connecting up with you!

Email info@bpesa.org.za for any queries

 

Event Date 02-11-2021 12:00 am
Event End Date 01-28-2021 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

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