BPESA

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Events Archive

FREE WEBINAR
Remote Contact Centres : Ensuring Quality & Compliance

Register

In this webinar, a team of highly experienced specialists will share their opinions, suggestions and proven methods to ensure optimised quality, compliance, productivity and motivation of the home-based workforce.

The COVID-19 pandemic has forced many contact centres to rapidly deploy large numbers of remotely located agents, team leaders, support personnel and managers. Ensuring quality and compliance presents operational management with massive challenges. 

 

Date & Time: Thursday 9th April 2020  
12h30 to 13h00  (Approximately 30 minutes)

Event Date 04-09-2020 12:00 am
Event End Date 04-09-2020 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

IOE Africa Region Digital Conference on COVID-19

Thursday 9 April 2020 at 11:30

 

The IOE is convening a conference for the English-speaking Africa region on Thursday 9 April 2020 at 11:30 am Geneva time.

 

Please join the meeting from your computer, tablet or smartphone via this link.
https://global.gotomeeting.com/join/758270189

In the face of the COVID19 crisis, how are employers organisations and businesses in Africa continuing to build their resilience against existing and future crises?

This digital conference will review

  • What social and economic measures have been taken by the government?
  • What has been the private sector’s reaction? 
  • Which sector has been hardest hit?
  • How does informality and infrastructure hamper the response to COVID 19?
  • How does this crisis compare to previous crises?
  • What is the way forward for business?


You can also dial in to this conference using your phone.
United States: +1 (872) 240-3212
Access Code: 758-270-189

New to GoToMeeting? Get the app now and be ready when your first meeting starts:
https://global.gotomeeting.com/install/758270189

Event Date 04-09-2020 12:00 am
Event End Date 04-10-2020 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

A focus on management systems, tracking and best practice

 

 


 


In this webinar we will be focusing on what organisations should be measuring, reporting on and tracking as well as other best practices that are emerging.

 

 


 

This will include:
• Business continuity plans
• Prevention inside and outside of work
• Employee status reporting – in-office, teleworking, isolated (COVID-19 status and impact)
• Employee health status
• Financial impact, time-off requests
• Staff assistance and tools as well as telework arrangements
• Workflow changes and managing work arrangements
• Resources and links
• And much more

 

 


 

To register to join, please RSVP here
Queries - Please contact BPESA - info@bpesa.org.za 

 

 


 

Presented by: Joint-CEO of Global Business Solutions, NEDLAC Business Convenor and Commissioner on various statutory bodies, COO of CAPES, Lead Business Negotiator on NHI
Event Date 03-25-2020 1:00 pm
Event End Date 03-25-2020 2:00 pm
Capacity: Unlimited
Registered 0
Individual Price TBA

 

BPESA Partner IAOP presents : Complimentary Webinar: COVID-19's Impact by Industry

When: March 25, 2020, 18h00 GMT+2 (South African Time) / 12:00 PM EDT

Register - https://iaop.informz.net/iaop/pages/Coronovirus_Webinar 

COVID-19 fears continue to grip the world, with a growing number of people infected and dying. In addition to the human tragedy, there is also a massive impact on business. The Coronavirus Impact Index by Industry, developed by Computer Economics and its parent company, Avasant, is a look at how COVID-19 is affecting 11 major industry sectors, in four dimensions: personnel, operations, supply chain, and revenue. The result is an overall rating of the impact of the current pandemic on that industry.

Join us as we evaluate this impact and what business leaders can do to mitigate risks to their own organizations, as well as to their communities and the world at large. Although many organizations do not address pandemic scenarios in their business continuity plans, the current situation is now compelling many to do so. Although the length of this pandemic is not known, the lessons learned now will make such plans much more robust in the future.

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Presented By

 
Event Date 03-25-2020 12:00 am
Event End Date 03-25-2020 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA
BPESA CEO, Andy Searle will engage with Global Business Service Operators around the announcements made by the President of the Republic of South Africa with regards to curbing COVID-19 through a nation wide shut down.
The webinaar will cover implications to the GBS sector and sector supply chain.
Please join the session hosted on Zoom - a link and password for access will follow upon registration
Date: Tuesday, 24 March
Time: 16h00 - 17h00
Please note that this session is ONLY for suppliers and NPC's
Event Date 03-24-2020 4:00 pm
Event End Date 11-30-2016 12:00 am
Capacity: Unlimited
Registered 15
Individual Price TBA

Coronavirus – Beyond Hand Sanitizer: Mitigating Business Impact and Uncovering the Positive | Webinar

60-minute webinar to be delivered live on Tuesday, March 24, 2020

16h00 - SA Time

9 a.m. CDT, 10 a.m. EDT, 2 p.m. GMT, 7:30 p.m. IST

Reserve My Seat Now

Hand sanitizer – check. Revised travel policies – check. Work-from-home plan – check.

You’ve got the basics down. Now it’s time to make a strategic business plan for the next few months and beyond – when the current situation is in our rearview mirror.

In this webinar, leading analysts from across Everest Group’s practices will discuss ways you can minimize impact to business operations in the short- and mid-term, and how you can position yourself to uncover potential opportunities in the future. Join to gain a 360-degree view of the business implications and learn specific actions and frameworks you can deploy this quarter, next quarter, and the quarter beyond.

Special guest Peter Nag, Merck’s Global Head of BPO, Shared Services & Transformation, will share his perspective on the situation, including what’s topping his must-do list, his view of service provider response, how his team has responded, and his thoughts on the impacts over the next few quarters.

If you’re an executive in a business that provides or uses IT, business process, or engineering services, you will gain valuable insights from our expert analysis, including answers to questions such as:

  • How do you assess immediate impact on supply base?
  • How can you find the cost savings you’re being asked for?
  • How do you reorganize resources and processes to maintain delivery in the mid-term, and how do you build in contracting flexibility/agility to address unexpected capacity variations?
  • Given the current and expected economic impact, do you renegotiate pricing … and how?

Who should attend and why?
This session will help leaders across organizations evaluate impact and uncover opportunities:

  • Heads of procurement and sourcing, category managers
  • Heads of global in-house centers, shared services centers
  • C-suite leaders from service provider organizations and buying organizations

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback.

Panelists
Michel Janssen
Chief Research Officer
Everest Group

Amy Fong
Vice President, Strategic Outsourcing and Vendor Management
Everest Group

Abhishek Singh
Vice President
Everest Group

Peter Nag
Global Head of BPO, Shared Services & Transformation
Merck

Event Date 03-24-2020 12:00 am
Event End Date 03-24-2020 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

BPESA CEO, Andy Searle will engage with Global Business Service Operators around the announcements made by the President of the Republic of South Africa with regards to curbing COVID-19 through a nation-wide shut down.

The webinar will cover implications to GBS operators both captive and BPO's, domestic and international.

Please join the session hosted on Zoom - a link and password for access will follow upon registration

 

Date: Tuesday 24 March
Time: 14h30 - 15h30

Please note that this session is ONLY for operators

Event Date 03-24-2020 12:00 am
Event End Date 03-24-2020 12:00 am
Cut off date 03-24-2020 1:00 pm
Capacity: Unlimited
Registered 47
Individual Price TBA

National Virtual Skills Forum 2020

The first of the BPESA skills forums for 2020 will focus on using the BPESA Skills Portal, a discussion on skills development projects for 2020, and an explanation of the new list of critical skills and the interim process for critical skills VISAs for the GBS Sector.

BPESA Members Only

Date20 March 2020

Time : 10h30 - 12h00

Venue: On-line meeting Room.  Dial-in / Access details will be sent upon succesful registration

Event Date 03-20-2020 12:00 am
Event End Date 03-20-2020 12:00 am
Capacity: Unlimited
Registered 8
Individual Price TBA

Europe’s leading call & contact centre event, showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

https://www.callandcontactcentreexpo.co.uk/ 

Event Date 03-18-2020 12:00 am
Event End Date 03-20-2020 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

The UK’s leading event for business growth, professional development and cyber security in the legal sector.

WHEN IS THE SHOW?

18th to 19th March 2020, ExCeL London

For more information click here.

Event Date 03-18-2020 12:00 am
Event End Date 03-20-2020 12:00 am
Capacity: Unlimited
Registered 0
Individual Price TBA

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