Update on Call Centre Directives from the Minister of the Department of Trade, Industry and Competition
- June 11, 2020
Dear Call Centre Operators
The Minister of the dtic has issued a withdrawl of Directions regarding Call Centres providing Essential Services published in Government Gazette No. 43224; Government Notice No. R. 459 on 9 April 2020. These Directions were issued specific to allow for essential and permitted call centre (GBS) services to operate under Levels 5 and 4.
The withdrawl has been issued subject to organisations continuing to adhere to the sector specific Health & Safety Protocols health protocols and to comply with sector specific guidelines.
In addition the dtic expects a weekly sector report administered via industry body BPESA, therefore all current and newly operational call centres under level 3 must report weekly via BPESA Click here for more information on weekly reporting