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COVID-19 Best Practice & Impact Assessment - GBS Sector

As the Trade Body and Sector Association for the South African Global Business Services (GBS) sector, BPESA is acutely aware of the current global shifts in business brought on by the COVID-19 pandemic. In this fast-paced time of change, we decided to gather input from our members and operators regarding best practice guidelines and the impact of the pandemic on their business process outsourcing and services (BPO/S).

This survey was done in partnership with Knowledge Executive and Genesis Analytics.

Click here to read the COVID-19 Best Practice & Impact Assessment 25 March 2020


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