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Dear Call Centre Operators,

With regards to weekly reporting of your call centre/s. Please note that on the 11th June Minister Patel of the Department of Trade Industry and Competition (dtic) withdrew the Level 5 and 4 Disaster Management Act (57/2002): Directions regarding call centres providing Essential / Permitted Services, Gazette no. 43224 as well as Sector Directive where any organisation currently offering an Essential / Permitted Service through a call centre – addressing either international or domestic needs. These Directions were replaced with Government Gazette - No. 10177 / Regulations Regulation No. 43432 which as per below allows for the Global Business Service (GBS) Sector including call centres to continue operations subject to;

Dear Call Centre Operators

The Minister of the dtic has issued a withdrawl of Directions regarding Call Centres providing Essential Services published in Government Gazette No. 43224; Government Notice No. R. 459 on 9 April 2020. These Directions were issued specific to allow for essential and permitted call centre (GBS) services to operate under Levels 5 and 4.

The withdrawl has been issued subject to organisations continuing to adhere to the sector specific Health & Safety Protocols health protocols and to comply with sector specific guidelines.

In addition the dtic expects a weekly sector report administered via industry body BPESA, therefore all current and newly operational call centres under level 3 must report weekly via BPESA Click here for more information on weekly reporting

Click here to view the newly published Government Gazette 11 June 2020 No.43432 on the Call Centre Directives from the Department of Trade, Industry and Competition

Business for South Africa: Daily Member Update, 04 May 2020


Business for South Africa (B4SA) is urging employers to be meticulous in their implementation of the Level 4 restrictions that came to effect on 1 May 2020, as South Africa enters a new phase of its response to COVID-19 in terms of further regulations promulgated under the Disaster Management Act, 2002. The Regulations repeal and replace the previous lockdown regulations of 18 March 2020, as amended.

R2W - Level 4 Return to Work

As you heard on Saturday the 25th of April, the Minister of Trade Industry and Competition (dtic) announced a proposal for which sectors would be able to return to work at Level 4. The Minister also communicated that the details of this would be worked on during the week and communicated on Thursday the 30th April.

Are you an essential service call centre delivering services during the COVID-19 lockdown?

Take a look at this compilation of FAQs with regards to the requirements for continued operations according to the Directive issued by the Departments of Health and Trade, Industry and Competition on 09 April 2020.

Click here to access the complete FAQ document

Click here to access the Directive

National Treasury has release a media statement regarding further tax measures to combat the COVID-19 pandemic.

Government recognises that the far-reaching lockdown measures to contain the spread of the coronavirus are having a significant impact on our economy. Most households and businesses have suffered a significant loss in their income, as they comply with the regulations giving effect to the National State of Disaster declared on 15 March 2020. Government is committed to helping households and businesses stay afloat during this difficult period, whilst it continues to limit the rate of infection, on a risk-based approach.

Click here to read the complete media statement

10 April 2020

We welcome the explicit support we’ve received from the government for our industry’s provision of essential services during South Africa’s lockdown due to Covid-19.

On Friday, 9 April, Dr Zwelini Mkhize, Minister of Health, and Mr Ebrahim Patel, Minister of Trade, Industry and Competition published in the Government Gazette, a directive to clarify the extent, and conditions under which call centres may operate during the lockdown. This is welcome guidance in light of the extended lockdown to end-April.