Author: amy@bpesa.org.za

BPESA in Attendance – The Presidential Investment Summit 24-26 October

BPESA in Attendance – The Presidential Investment Summit 24-26 October

In the State of the Nation Address in February, I announced that a central priority for government this year is to encourage significant new investment in our economy. This is a necessary condition for the growth of our economy and the creation of jobs on […]

SA named “Global Destination of the Year”

SA named “Global Destination of the Year”

JOHANNESBURG – South Africa has been named the “Global Destination of the Year” by the Global Sourcing Association, the department of trade and industry (dti) said late on Wednesday. The Minister of Trade and Industry, Dr. Rob Davies says the award which is the fifth […]

Patricia de Lille, Trevor Manuel & Zondwa Mandela to welcome international investors to the GSA Global Sourcing Summit & Awards in Cape Town

Patricia de Lille, Trevor Manuel & Zondwa Mandela to welcome international investors to the GSA Global Sourcing Summit & Awards in Cape Town

The Executive Mayor of the City of Cape Town, Patricia de Lille, President Ramaphosa’s Special Investment Envoy and former Minister of Finance, Trevor Manuel and Zondwa Mandela are set to address the inaugural GSA Global Sourcing Summit and Awards, in partnership with BPESA.

The conference will  be hosted at the Cape Town International Convention Centre from the 1st to the 2nd of October 2018.

Showcasing the ground-breaking case studies and influential speakers from around the world, delegates will be discussing and debating the very latest trends and predictions effecting organisations today. The conference will provide tangible insights into subject areas such as customer experience, robotics process automation, managing outsourcing relationships, digital transformation, innovation and exit management.

The two day Summit will conclude with an awards ceremony, where South Africa has been shortlisted for the “Global Destination of the Year” award.

Executive Mayor Patricia de Lille will be opening proceedings with a welcome to international investors – including the BBC, Royal Bank of Scotland, Zurich Insurance, and local business organisations.

“The City of Cape Town is delighted that the Global Sourcing Association is bringing the Global Sourcing Summit to Cape Town in October. Cape Town has a burgeoning and versatile BPO sector and continues to attract business from top firms across Europe, the United States and Australia. Cape Town presents a number of opportunities and advantages to BPO businesses locating in the city, including among others: a rich talent pool with a predominantly English-speaking workforce – which are able to engage with international clients; as well as good air connectivity. Cape Town is also in the same time zone as Europe, ensuring that working hours overlap; and the city has natural appeal, with its beaches and mountains providing for a quality enhanced lifestyle,” commented De Lille.

Addressing delegates in a keynote speech will be Trevor Manual. Manual added: “New jobs are the quickest and most sustainable way to improve social mobility and take young South Africans out of poverty and into prosperity. The GSA Global Sourcing Summit and Awards in partnership with BPESA brings a commitment to create 1000 new jobs in South Africa and I’m delighted to be a part of it. See you in Cape Town!”

Representing the Mandela Legacy will be Zondwa Mandela, who will present on how the organisation seeks to improve access to education, advance women’s rights and create employment.

The Business Process Outsourcing (BPO) sector is experiencing massive growth in South Africa with almost 40,000 people, mostly between the ages of 18-30, employed. Although the majority of roles in the BPO sector are Contact Centre Agents, there are other career opportunities in Operations, HR/Training, Sales & Marketing, Workforce Management, Finance, Technical/IT, Administration and Facilities Management.

For more information on the summit and to register, click here http://www.bpesa.org.za/registration/

 

ABOUT THE GSA:

The Global Sourcing Association is the industry association and professional body for the global sourcing industry, and the home of the Global Sourcing Standard, a world first for the provision of a portfolio of best practice methodologies and accreditation programmes supported by both buyers and suppliers of sourcing. The GSA is a not-for-profit membership association with fully licensed, affiliate and associate members, and serves to share best practice, trends and connections across the globe. The Global Sourcing association has a presence across the globe and provides guidance in economies such as the United Kingdom, France, Germany, Italy, Belgium, The Netherlands, Spain, Norway, Poland, Romania, Bulgaria, Russia, Egypt, China, India and the United States.

 

ABOUT BPESA:

BPESA is a non-profit industry association for the BPO sector in South Africa. The organisation’s core focus areas are attracting foreign investment, facilitating job creation, developing skills and creating an enabling environment for companies and individuals operating in the sector.

BPESA Newsletter – September 2018

BPESA Newsletter – September 2018

CEO WELCOME   The second Quarter (June to August) of the 2018 Financial Year has come to an end. I’d like to congratulate you on the successes achieved to date and thank you for your support and contributions to building the Sector Body and Trade […]

BPESA BPO INTERNATIONAL JOBS REPORT Q2

BPESA BPO INTERNATIONAL JOBS REPORT Q2

The BPESA Marketing team, together with the dti take pleasure in producing the international Jobs Report for the 2nd Quarter of 2018.   2,977 new international jobs were created between 1 April and 30 June 2018, which is 27% more than Quarter 1, keeping the […]

BPESA BPO International Jobs Report

BPESA BPO International Jobs Report

The BPESA Marketing team, together with the dti take pleasure in producing the first Jobs Report for 2018. It encouragingly shows growth of 2,337 new international jobs during the period 1 January to 31 March. These figures exceed our Q1 Jobs target and keep the Sector on track for CAGR in excess of 20%. The growth rate and potential of the Sector , combined with the high and rising levels of impact sourcing, give much hope for our national efforts to attract foreign direct investment and to tackle poverty, inequality and youth unemployment in the Country.

 

Click here to see the full document

BPESA Newsletter – June 2018

BPESA Newsletter – June 2018

BPESA Newsletter – June 2018   BPESA NEWSLETTER – JUNE 2018 CEO WELCOME The first quarter (March to May) of the 2018 Financial Year has come to an end with positive results in all our key focus areas. This newsletter provides you with some of […]

Enhancing the finance and accounting function with robotics process automation

Enhancing the finance and accounting function with robotics process automation

Key Points:   Robotics process automation delivers increased accuracy and control by standardising tedious, manual tasks. Resource time can be freed up to focus on more strategic, high-value work. The finance department is well-suited toward the deployment of RPA, presenting value and efficiency with certain […]

Cognia Law Announces a New Appointment to its Consulting Services Leadership Team

Cognia Law Announces a New Appointment to its Consulting Services Leadership Team

LONDON – Tyson Ballard joins Cognia Law’s Legal Operations Management Consulting Practice. A Lean Six Sigma Master Black Belt and Prince II certified Project Manager, Tyson has over 12 years of experience across legal operations, leading continuous improvement and transformation programs. Having worked for in-house legal and private practice firms including Clifford Chance, Tyson understands first-hand the requirements, challenges and delivery expectations that clients face. Tyson joins Dominique Hainebach (Head of Consulting), an ex-Accenture partner, in the leadership team to support the growing demand for Cognia’s consulting services.

Cognia Law Consulting – Cognia is steadily building a reputation as a legal operations management consultancy, working with clients to modernise their legal operations and effectively leverage technology. Cognia provides clients with benchmarking and legal spend analysis, innovation and strategic input, and design of new legal operations with efficient and effective processes and technology that optimise cost.

 

Cognia can help whether a client wants to:

  •  redesign how they operate to allowing them to successfully integrate all the component parts of the in-house legal operation or law firm of the future;
  • have greater visibility of legal spend;
  • benchmark operations;
  • gain better control of workflow;
  • increase the efficiency of a team;
  • gain better insight into contracts by analyzing them to inform business decisions;
  • remove the hype from legal tech;
  • increase the value of technology investments and use of AI; or
  • simply use less paper!

 

Cognia’s Founder and CEO, Janet Taylor-Hall – herself a renowned legal efficiency strategist – comments: “Cognia was founded in 2013 with a vision to create the best next generation legal services company. Expanding our consulting practice is the next step in that process.

Our executive leadership team has extensive experience driving change in the industry. Cognia tailors solutions to meet individual client business needs. We know what good, and bad, looks like. Our aim is to build great.”

 

Contact Details:
Lucia Toich
Email: lucia.toich@cognialaw.com
Tel: +44 (0) 203 375 8624 / +27 (0)21 100 3140

Profile:
Cognia Law provides its clients globally with individually tailored legal, compliance, risk management and resourcing solutions.
Cognia’s clients benefit from their:

  • investment in finding and growing talent;
  • ability to be agile and scalable;
  • near and offshore delivery capacity; and
  • proven collaborations with their best-of-breed technology partners and other legal service partners.

 

The Cognia team believes in challenging the existing status quo and current “best practices” in favour of an even higher value-adding client experience. Integrity, consistency and performance frame their philosophy.

For more information about Cognia Law’s innovative range of services, visit www.cognialaw.com or
follow them on LinkedIn, Twitter.

Surf’s Up! British Airways Direct to Durban

Surf’s Up! British Airways Direct to Durban

Travellers hoping to escape the Northern Hemisphere’s shorter days and long, cold nights this winter have a new destination: the South African Metro City of Durban, with the start of British Airways’ new direct service.   From October 29 the airline’s customers will be able […]