Author: amy@bpesa.org.za

BUSA Membership

BUSA Membership

BPESA today announced its membership with Business Unity South Africa (BUSA). Business Unity South Africa (BUSA), is the formally recognised representative of Business at the National Economic Development and Labour Council (NEDLAC). Internationally, BUSA represents SA business in the SADC Private Sector Forum, the SADC […]

BPESA Newsletter – May 2019

BPESA Newsletter – May 2019   BPESA Newsletter – May 2019 CEO WELCOME The first financial year for BPESA (2018/2019) ended on a positive note with the Global Business Services Sector exceeding most of its growth and sustainability targets over the period. There were many […]

BPESA Announces Strategic Alliance with IAOP

BPESA Announces Strategic Alliance with IAOP

Partnership will Promote Impact Sourcing as a Business Practice in the GBS Industry

 

Johannesburg, South Africa, April 17, 2019 – BPESA today announced a strategic alliance with IAOP. Both organisations have a strong focus on impact sourcing as a strategy and business practice that leverages the demand in the global business services sector to create jobs for youth in excluded communities.

BPESA is a founding member of the global Impact Sourcing Coalition and through its partnership with Harambee and the dti was recognized by the IAOP as influencing Global Business Service solutions for excluded youth at scale.

“BPESA sees great opportunity in this strategic alliance with IAOP to further develop the sector in South Africa. Collaborating with the IAOP will extend BPESA’s global network to reach like minded professionals and organisations that strive for sustainble business growth while embracing their social responsibity to give highly talented, yet disadvantaged, people access to good quality work from delivery centres in South Africa. BPESA also looks forward to the opportunity to learn from and share knowledge with IAOP members across many different regions, events and engagements in this ever changing world”, says BPESA CEO, Andy Searle.

“Employment for high potential but disadvantaged people in the BPO sector is the main objective but getting businesses to understand that this innovative model can help them meet and exceed their cost and quality objectives, is where IAOP can help,”. said IAOP CEO Debi Hamill. “Impact sourcing is no longer about finding a cause to support; it’s a smart and important way to conduct business.”

The missions of BPESA and IAOP are complementary and intersecting with respect to providing thought leadership and networking opportunities for those organizations within the GBS space. Exchanging relevant information and supporting key initiatives between the organizations will advance each other’s causes and the entire ecosystem will benefit.

 

About BPESA
Business Process Enabling South Africa (BPESA) is a not-for-profit organization that serves as the industry body and trade association for Global Business Services in South Africa serving the international and domestic markets. Its purpose is to market South Africa to the world as an attractive place to offshore their business processes, thereby generating export revenues for the country, stimulating local job creation, particularly for the unemployed youth, and coordinating industry role players to provide a sustainable supply of suitably skilled people to enable the sector to remain competitive and to grow. Visit the BPESA website here.

 

About IAOP
IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promote professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. Visit IAOP website here.

 

For more information contact:
Fran Swart – fran@bpesa.org.za or info@bpesa.org.za

 

Good Hope FM to host broadcast at WNS Global Services contact centre

Good Hope FM to host broadcast at WNS Global Services contact centre

In an effort to increase our activities around Career Awareness, BPESA has partnered with Good Hope FM to host 4 outside broadcasts during “The Great Drive” show with Kyeezi from 3pm – 6pm. The first of these special broadcasts will be hosted at WNS Global Services contact centre on […]

Joint BPESA and dti marketing trip to Australia

Joint BPESA and dti marketing trip to Australia

BPESA, the dti and a delegation of 19 South African companies recently returned from a successful joint marketing trip to Sydney and the Gold Coast in Australia. The team met with analysts, consultants, advisors and business executives from Australian organisations and outsourcing vendors during their […]

BPESA / dti GBS Jobs Report – Quarter 4 2018

BPESA / dti GBS Jobs Report – Quarter 4 2018

BPESA, together with the dti, take pleasure in producing the international Jobs Report for the 4th Quarter of 2018.

2,738 new international jobs were created between 1 October and 31 December 2018, keeping the rolling CAGR well above 20% for the year. The 4th Quarter’s result brings the total number of new jobs created in the export segment of the GBS Sector in 2018 to 11,167 of which 10% were hired inclusively.

These figures tell an important story about South Africa’s value proposition to the global sourcing markets, highlighting the country’s ability to sustain its growth rate over an extended period (almost five years now), doing so by complementing the traditional recruitment practices increasingly with impact sourcing. One key pillar of the South African GBS value proposition is the depth of talent amongst our youth. Their English language skills, ability to connect emotionally with customers, the way they take accountability for the outcome of each interaction and their intrinsic customer centricity distinguish South Africa from most competing English Language speaking GBS service delivery locations. Notably, South Africa was recognised for this strategic direction by the IAOP and Rockefeller when they awarded Harambee (in partnership with the dti and BPESA) the Impact Sourcing Influencer of the year in their annual conference held in Orlando last week.

The geographical distribution of the new jobs created in 2018 reflects the recent history of the GBS sector in South Africa, with Cape Town at the forefront of our export market expansion. Notably, Durban keeps growing its share of the market while the cities of East London and Port Elizabeth offer new growth potential.

All eyes and much effort is being focused on Johannesburg and Pretoria where the depth of skills in financial services, healthcare, legal services , IT and telecommunications offers international captives and outsourcers the opportunity to realise greater value in industries that are under big pressure to perform better with changing global market conditions.

South Africa is ready for growth at greater scale. For Real Value……….Think South Africa!!

 

CLICK HERE FOR THE FULL REPORT

 

Minister Davies Launches The Global Business Process Services (Bps) Incentive To Prospective Investors In London, United Kingdom

Minister Davies Launches The Global Business Process Services (Bps) Incentive To Prospective Investors In London, United Kingdom

The Minister of Trade and Industry, Dr Rob Davies has launched the Global Business Services (GBS) Incentive at SA House in London, United Kingdom. Davies said that the Business Process Services (BPS) industry offers South Africa the largest job creation potential across all service sectors. […]

Podcast: Dti launches new incentive to spur job creation

Podcast: Dti launches new incentive to spur job creation

South Africa sits with one of the highest unemployment rates in the world, which means new solutions are required to counter the problem. The Department of Trade and Industry (Dti) is pursuing a new project to bolster jobs for SA’s youth. The Global Service Incentive […]

New incentive for global business services will create jobs for youth – Davies

New incentive for global business services will create jobs for youth – Davies

A new incentive for the global business services sector will create employment opportunities for youth in SA, Trade and Industry Minister Rob Davies said.

The Global Business Services incentive – which came into effect on January 1, 2019 – was first launched last month by the minister in London. It replaces the previous Business Process Services Incentive, according to a statement from the department of trade and industry (dti).

The dti had revised the package after continuous monitoring of the global business services sector, a global benchmarking study and investor engagements.

Through the incentive, youth will have opportunities in medium to high complexity jobs linked to major global brands, the department explained.

“Areas of special interest by potential global investors are legal services, finance and accounting and IT services,” Davies said.

“With the added benefit of the incentives, South Africa will be able to attract a significant share of the opportunities presented by global market which this sector presents.

“The dti has partnered with the industry to develop a compelling value proposition to investors which will support government’s objectives of job creation within South Africa, primarily for youth and increase export revenue,” the statement read.

According to the dti the sector has reported an average annual growth rate of 22% and the growth rate is expected to increase over the next five years.

Incentive ‘will create job opportunities’

Incentive ‘will create job opportunities’

The Minister of Trade and Industry, Rob Davies, says the Global Business Services (GBS) incentive that became effective from January 1 will create employment opportunities for the youth in South Africa. Davies launched the GBS incentive last month at South Africa House in London. He […]