Month: June 2017

Why South Africa can capitalise on Brexit

Why South Africa can capitalise on Brexit

Recently I attended the Brexit & Global Expansion Summit in London, an event that brought together politicians, businesses, and investors for discussions on the investment implications of Britain’s tectonic decision to leave the EU.   One of the sectors we discussed in depth was offshoring and […]

BPESA looks to increase job numbers in the BPO sector

BPESA looks to increase job numbers in the BPO sector

Business process outsourcing (BPO) industry body and investment promotion agency Business Process Enabling South Africa (BPESA) continues to create jobs in South Africa’s BPO sector by increasing the jobs that are projected to be created across South Africa by the industry from 30 800 currently […]

South Africa named Offshoring Destination of the Year

South Africa named Offshoring Destination of the Year

South Africa has been named the “Offshoring Destination of the Year” at the 2016 Global Sourcing Association (GSA) awards ceremony which took place in London last week.

 

Previously branded the National Outsourcing Association (NOA) awards, the GSA award ceremony rewards best practice and celebrates the efforts of organisations and teams who have demonstrated excellence in the outsourcing world in 2015/16. This year’s ceremony brought together more than 350 members of leading outsourcing service providers, advisors, and buyers.

 

The award is a huge achievement for South Africa as it is driven by the UK market which makes up the majority of BPO & Offshoring investment.

 

“This is great news and an excellent achievement for our business-process outsourcing (BPO) sector. The BPO sector is delivering a boost to jobs and growth in the province, especially for young people”, said Western Cape Minister of Economic Opportunities, Alan Winde.

 

Since establishing a global BPO footprint, South Africa has been recognized as a leading offshore BPO destination and have received several international awards including the NOA Offshoring Destination of the Year award in 2012, the Europe Outsourcing Association (EOA) Offshoring Destination of the Year award in 2013, and the NOA Skills Development Programme of the Year award in 2014.

 

The Minister of Trade & Industry, Dr Rob Davies says the award follows a rigorous assessment process and will enable the sector to grow and continues to attract investments.Davies adds that “South Africa offers value beyond a cost arbitrage, with investors reporting positive operational effectiveness and revenue impacts. Since 2012 the South African offshore Business Process Services ( BPS)  market has experienced compounded average growth of 25% year on year and now boasts around 30,000 offshore jobs, with the U.K being the leading buyer of South African BPS services followed by Australia and the USA which is rapidly growing,” says Davies.

 

Davies adds that “South Africa offers value beyond a cost arbitrage, with investors reporting positive operational effectiveness and revenue impacts. Since 2012 the South African offshore Business Process Services ( BPS)  market has experienced compounded average growth of 25% year on year and now boasts around 30,000 offshore jobs, with the U.K being the leading buyer of South African BPS services followed by Australia and the USA which is rapidly growing,” says Davies.

 

Last year alone 5,000 jobs were created across the country. Interim CEO at BPESA, Fagri Semaar, is bullish about the future: “The GSA award is recognition of the South African value proposition. Our order books are being filled up and we can expect accelerated job creation in 2017”, he enthuses.

 

About BPESA

 

BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry.

 

The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new investments. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to national and regional government, ensuring the implementation of pro-growth policies.

WNS Opens Shared Services Processing Centre

WNS Opens Shared Services Processing Centre

WNS South Africa, a leading international Business Process Management company, today announced opening of its multi-customer shared services processing centre in Centurion, Gauteng.   The new shared services processing centre will deliver a range of business processes spanning across multiple business functions such as Human […]

BPESA Industry Awards celebrate top performers

BPESA Industry Awards celebrate top performers

The City of Cape Town played host to the 2016 BPESA National Industry Awards which took place on Saturday, 15th October, at the CTICC.   The BPESA Industry Awards continue to shine the spotlight on South Africa’s growing talent pool, honouring companies and individuals who […]

BPESA Summit shines the spotlight on booming BPO sector

BPESA Summit shines the spotlight on booming BPO sector

On October 11 the largest international BPO investor event in South Africa took place in majestic Cape Town, as BPESA hosted the third South Africa BPO Summit. The 4-day long summit kicked off in beautiful Camps Bay with an intimate analyst/operator dinner at the 5-star, 12 Apostles Hotel.

 

A gathering of the industries top analysts and South Africa’s leading international operators was certain to produce interesting conversation and debate around South Africa’s growing BPO industry. The intimate morning session took place on the second day and was attended by experts from world-renowned firms such as Frost  & Sullivan, Nelson Hall, Everest, Tech Research Asia, Ryan Advisory, and others.
Our opening dinner guest speaker and renowned political analyst, Daniel Silke, set the tone for the events to come. Following on from opening speaker, Solly Fourie, Head of Department of Economic Development and Tourism for Western Government, Daniel entertained guests with his candid view on South African politics. The invite-only dinner took place following the morning long analyst session and included attendees from local government, event sponsors Webhelp, key BPO stakeholders, and international delegates from the UK, Austrailia, Brazil, Canada, and the Netherlands.

 

The BPO conference, which took place on 13th October, was arguably the most geographically diverse in terms of representation since the event was first hosted in 2012. The conference hosted 130 guests from all spheres of the BPO landscape. Welcome address speaker and special guest, Gauteng Premier David Makhuru, highlighted the importance of collaborative efforts across all government entities in striving toward economic growth. A mention that was well received by all delegates with many advocating for a more inclusive economy across government regions.  Arguably one of the more interactive presentations of the day was David Blyth’s, “A youth lost in translation”, which shone the light on South Africa’s youth.
The fourth and final day was ushered in by breathtaking Cape Town weather which set the tone for a fitting ending to an emphatic summit. A wine tour of Durbanville Hills hosted by platinum sponsors, WNS, provided a networking opportunity for our international group of analysts and investors to enjoy the rest of what South Africa has to offer.

 

The week-long festivities came to an end with a cocktail drinks evening, hosted by sponsors, Webhelp, at Workshop17 in iconic V&A Waterfront. Guests included investors, analysts, and conference delegates who enjoyed a final evening of networking.

 

With the summit placing the spotlight on South Africa’s thriving BPO sector, our sponsors through their commitment and support have contributed to producing yet another successful event.

 

Huawei Officially Opens Two Customer Service Centres in South Africa

Huawei Officially Opens Two Customer Service Centres in South Africa

Johannesburg and Cape Town, South Africa, Sept 16 2016 — Huawei Consumer Business Group (BG) South Africa announced the official opening of the first two Huawei customer service centres in Johannesburg and Cape Town. The service centres are open to customers and will provide the […]

Unlocking creativity in people

Unlocking creativity in people

The BPO sector in South Africa provides an interface between many businesses and their clients locally and globally and is about delivering enhanced customer satisfaction which ultimately leads to greater profitability.   According to the BPESA Key Indicator Report 2015, “as we move away from […]