BPESA promotes domestic and foreign investment into the Global Business Services Sector in South Africa and works with its partners to stimulate economic growth, new job creation and skills development.

• We provide information to and about the local industry
• We co-ordinate training and skills development for the industry
• We are a liaison point between industry members and local, provincial and national governments
• We act as a networking body and trade association
• We provide investment facilitation

BPESA operates both as a specialist investment promotion agency for business process outsourcing (including contact centres) and as a national trade association and networking body for the industry.

The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally thereby assisting in attracting new investments. It achieves this by helping to create an enabling environment for investments to thrive and grow – developing the skills base, supporting SMEs, and providing linkages to national and regional government, ensuring the implementation of pro-growth policies.

BPESA’s mission to promote job creation in the South Africa BPO industry. This is achieved through the promotion of:

We believe that these three strategies are the cornerstones of a growing, prosperous, and sustainable industry.