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The South African GBS /BPO Sector has seen phenomenal growth year on year for the past 5 years and it’s all due to our magic formula, mixed with an encompassing Spirit of Alchemy – Everything we touch, turns to GOLD!

To engage with the South African magic, join us at our upcoming GBS Investor Conference and BPESA GBS Alchemy Awards this coming November and experience for yourself why South Africa has retained the Top Offshore CX destination title for a second year running!

BPESA, in partnership with InvestSA and Harambee, will be hosting this prestigious event on the beautiful shores of Durban, Kwa-Zulu Natal (KZN) with our regional host partners the KZN Department of Economic Development, Tourism and Environmental Affairs (KZN EDTEA), Trade and Investment KZN (TIKZN), Invest Durban and the eThekwini Municipality.

 

 

The South African GBS /BPO Sector has seen phenomenal growth year on year for the past 5 years and it’s all due to our magic formula, mixed with an encompassing Spirit of Alchemy – Everything we touch, turns to GOLD!

For investors including global buyers and BPO’s who are setting their sights on the African continent, South Africa provides a robust enabling environment, as well as an empathetic, enthusiastic, and scalable youth talent community with deep domain skills, significant cost savings and world-class infrastructure for those who outsource to world class BPO’s operational in South Africa or choose to set up their operations in the country.

Spanning over 3 days, from 8th November until the 10th of November 2022, this national event offers an array of opportunities and engagements for both domestic stakeholders and international investors within an informative and interactive conference setting. Supported by Thought Leaders and Captains of Industry, delegates will have access to panel discussions, knowledge-sharing workshops, Masterclasses, BPO site visits, networking sessions, and of course a celebration of our world class talent at the annual BPESA Alchemy Awards Banquet.

Register as a delegate Book your accommodation

 

 

 

The South African GBS /BPO Sector has seen phenomenal growth year on year for the past 5 years and it’s all due to our magic formula, mixed with an encompassing Spirit of Alchemy – Everything we touch, turns to GOLD!

The Annual BPESA GBS Alchemy Awards, through the ‘’SA’s Got GBS Talent 2022’’, reward professionals and organisations operating within the Global Business Services sector for their outstanding performance, celebrating vision and upholding the spirit of achievement and excellence.

Finalists and Winners will enjoy unsurpassed exposure at the Annual GBS Investor Conference, set to take place in KwaZulu Natal from the 8th to the 10th November 2022.

Awards Timeline:

  • Awards Categories Announced – 23rd September 2022
  • Entry Portal opens – 28th September 2022
  • The Awards entry deadline, portal closes – 14th October 2022
  • Judging – 18th October 2022 to 30th October 2022. Judges are made up of an independent national and international team. All judging is done on-line.
  • Shortlist Interviews – 1st November 2022 to 4th November 2022
  • Winners announced – 10th November 2022
  • Awards – Winners will be celebrated during the 2022 National GBS Conference which is being hosted in Durban, KwaZulu Natal.
  • All finalists recognised - 08th November 2022
  • Winners Announced at Banquet – 10th November 2022

 

Awards Categories and Entry Links:

Please click on the awards category you would like to enter. Each entry will have a tutorial to assist you with your submission.

Individual Awards

Top GBS Customer Service Professional AwardTop GBS Customer Service Professional Award Top GBS Marketing Sales Professional AwardTop GBS Marketing / Sales Professional Award Top GBS Collections Professional AwardTop GBS Collections Professional Award Top GBS Team Leader Supervisor AwardTop GBS Team Leader / Supervisor Award Top GBS Operational Manager AwardTop GBS Operational Manager Award

 

Top GBS Support Professional

Top GBS Customer Service Professional AwardTop GBS Workforce Planning Professional Award Top GBS Marketing Sales Professional AwardTop GBS Trainer / Coach Award Top GBS Collections Professional AwardTop GBS Quality Professional Award Top GBS Team Leader Supervisor AwardTop GBS Analyst Award Top GBS Operational Manager AwardTop GBS Support Professional Award

 

Organisational Awards:

Please click on the awards category you would like to enter. Each entry will have a tutorial to assist you with your submission.

Innovations and Top Solutions

Top GBS Customer Service Professional AwardTop Technical Innovation Top GBS Marketing Sales Professional AwardTop Non-technical Innovation Top GBS Collections Professional AwardTop Work from Home / Hybrid Solution    

 

External Support Services Awards

Top GBS Customer Service Professional AwardTop Support Services Provider        

 

Campaign Awards

Top GBS Customer Service Professional AwardTop Offshore Campaign Top GBS Customer Service Professional AwardTop Onshore Campaign      

 

Operator Awards

Top GBS Customer Service Professional AwardTop BPO Operator Top GBS Marketing Sales Professional AwardTop Captive Operator Top GBS Collections Professional AwardTop Shared Service Centre Top GBS Team Leader Supervisor AwardTop Emerging Operator  

 

Download our Awards Info Pack today to set your team up for success:

BPESA GBS Alchemy Awards Info Pack

 

 

Should you have any queries on the awards or the portal, feel free to reach out to the BPESA team:

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This year’s event has been crafted to allow visiting investors an opportunity to engage in an immersive experience of the country via the beautiful shores of KwaZulu Natal.

Domestic and international stakeholders will gather for the annual GBS event offering an opportunity for networking and local and global brand exposure.

Several Partnership Packages have been crafted to accommodate a variety of organisations and budgets.

To ensure your brand, service, solutions, and offerings are on display and available for the community to connect with, please download our Partnership and Sponsorship Packages:

Partnership and Sponsorship Info Pack

 

 

Package / Sponsorship Bookings will be allocated on a first response system.

For more information, please contact any one of the Regional Executives or Project Team to assist in supporting you.

Yogan Naidoo: +27 (0)84 565 9693 / This email address is being protected from spambots. You need JavaScript enabled to view it. 

Shoana Padayachee: +27 (0)61 799 4062 / This email address is being protected from spambots. You need JavaScript enabled to view it. 

Lynn Davis: +27 (0) 83 200 8352 / This email address is being protected from spambots. You need JavaScript enabled to view it. 

Samkelo Blom: +27 (0) 72 699 7462 / This email address is being protected from spambots. You need JavaScript enabled to view it. 

Traci Freeman: +27 (0)83 657 3112 / This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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