As the number of contact centres increase across South Africa, so do their specific human resource issues, in response to this BPESA have set up a wellness silo to help deal with issues of absenteeism and attrition.
Across the world, contact centres recognise the need for health and wellness investment to increase productivity and staff turnover. This is evident in the following facts:
Like all societies and organisations in the world, employees in the South Africa contact centre industry face the same daily pressures of dealing with personal issues affecting their emotional, physical and mental wellbeing, such as stress and trauma. The question is how to empower companies with affordable strategic options and employees with practical information to make the right choices to balance a healthy lifestyle with a productive environment.
For more information on wellness in the workplace contact firstname.lastname@example.org.