Research

Research

A

Agent Profile

Amazon Case Study (Ovum, 2012)

Analyst Interview - Gareth Pritchard Interview (Ovum, 2012)

Analysis of South Africa as a BPO Delivery Location

C

Coach Profile

D

Developing Talent (SA BPO, 2010)

H

Human Capital and Skills Development Report

I

Immigration Regulations

Industry Skills Strategy (BPESA, 2011)

K

2014 Key Indicator Report

2015 Key Indicator Report

2016 Key Indicator Report

L

Learning and Development BPO Report (IQ Business, 2014)

M

Maturing BPO Service Advantage (London School of Economics, 2013)

MI Consultant Profile

N

New SETA Grant Regulations 2013 (Services SETA, 2012)

NSDS III (Dept of Higher Education South Africa, 2011)

P

Pivotal Training (IQ Business, 2013)

Professional Body Policy (SAQA, 2012)

Q

QA Consultant Profile

R

Roadshows (QCTO, 2013)

S

SETA Landscape NSDS III (Services SETA, 2011)

SETA Skills Landscape 2015

South Africa’s BPO Service Advantage Part 1 (London School of Economics, 2012)

South Africa’s BPO Service Advantage Part 2 (London School of Economics, 2012)

South African BPO Value Proposition

South African Economic Landscape

South Africa LPO Report 2015

T

Team Leader Profile

Trainer Profile

W

WFM Profile

White paper for post-school education and training