Our Membership program has been constructed after detailed analysis of international best practice for industry associations in the contact centre/BPO industry.


Membership was created out of a need to consolidate the Western Cape contact centre/BPO sector through a powerful unified industry body. BPESA Western Cape is the only industry body for this sector backed and funded by the Provincial Government of the Western Cape and the City of Cape Town. We, therefore, offer companies an opportunity to be represented by a single body with a united voice.

Membership Benefits

Outsourced Contact Centre

Captive Contact Centre



Member Testimonials

"BPESA membership has benefited CallForce immensely, not only in terms of client leads, but also in terms of the skills development and exposure our staff has experienced with the various workshops; training sessions and reports published. BPESA has allowed CallForce to benchmark itself against international and national standards. We would strongly implore any operator in the business process space to become a member of BPESA."
Kashif Wicomb - Head of Stratergy, CallForce WC
"Being a member of BPESA has provided WNS South Africa with a platform to discuss and influence issues core to the development and evolution of the South African BPO industry."
Johann Kunz - Managing Director, WNS SA
"As a current board member and someone who has worked very closely with the team since 2004, I have always found the relationship to be of benefit to the sector due to long term goals being aligned in attracting foreign investment to South Africa. BPESA offers a platform to the industry and is a vehicle for sharing local and international best practice. We look forward to working closely with BPESA for many years to come."
Franco Cottumaccio - Managing Director, Capita SA

Our Current Members

Membership Process

Complete the membership forms online or contact us on

Once we receive the forms we will process an invoice and send it through to you

Your Paid Membership status comes into effect once the invoice has been paid

You receive a membership confirmation letter, a member button and a membership certificate

Frequently asked Questions

Is my company a BPESA member?

Please visit our member directory to confirm if your company is a current BPESA member.

What is the difference between an Operator and a Vendor?

An Operator is classified as a BPO provider, and a Vendor is classified as an entity providing a service/s to an operator.

What are the requirements to become a BPESA member?

There are no prescribed requirements to join the BPESA membership network. The BPESA membership is open to all companies operating both inside & outside of the BPO/contact centre sector, both locally and internationally.   

How long is the membership valid for?

Our membership cycle runs for a period of 12 months from 01 April to 31 March of the following year.

Does BPESA offer individual membership?

The BPESA membership is a company membership aimed at adding value to companies directly and indirectly operating inside & outside of the BPO/contact centre sector, and does not offer individual membership.  

Who do I contact if my company wants to become BPESA members?

For any membership queries, or to become a member, please email