BPESA is the recognised Industry Body and Trade Association for the Business Process Outsourcing (BPO) Sector in South Africa. As a not-for-profit entity, BPESA was established to promote trade and serve the interests of its many stakeholder groups who are engaged in the development, growth and sustaining of this vibrant industry that cuts across many sectors of the South African economy.
BPESA’s services are targeted at international captive and outsourcing operators; domestic captive and outsourcing operators; vendors supplying services to the sector; and the international clients whose customers are serviced from South Africa.
BPESA delivers its services in partnership with Government, at all levels, and various not-for-profit organisations including social enterprises and the professional bodies that support contact centre, finance and accounting, legal, IT, HR and knowledge services.
BPESA is both funded and mandated by its members, for its members.
Membership services have been designed to respond directly to the expressed needs of the sector’s varied stakeholder groups. They are intended to assist each member to enhance their own business performance and to support in achieving their goals whilst also enabling South Africa as a collective to achieve its economic development, job growth and skills development goals. Click here for a more detailed overview - Membership Document
Publishing Market Information
Formulating, promoting and maintaining an industry value proposition and related sector growth strategy
Arranging sector specific investment promotion events
Promoting and facilitating your participation in industry networking events
Lobbying government support
Providing you with access to the BPESA website and social platforms
Representative in each region
Promoting and facilitating your participation in skills development activities
Professionalise the sector and promote it as an attractive career
Coordinating your involvement in industry forums for demand and supply-side
KIR; quarterly jobs growth report; local and domestic market research (salary
survey; human capital reports; case studies per segment; policy docs for incentives; tax; BBBEE; skills; VISAs; immigration etc.)
Access to a) a single BPO value proposition for SA with a refresh every three years b) participation in an industry growth strategy that addresses all segments
Publication of a marketing calendar; notification of and facilitated access to
investment promotion trips and related events; annual analyst event
Annual awards with categories for each segment; sports days per quarter in each region; career promotion expo per year
Advisory and support service (one stop shop) in partnership with government to optimise access to government services and support
Listing service on the BPESA website; skills portal and links to BPESA social platforms
Dedicated regional representative to manage stakeholder relationships
Participation in skills projects and initiatives
Endorsement of relevant Industry standards (ISO, SABS, other); and promotion of professional designations, CPD, and career pathing with CCMG and other professional bodies
Participation in the skills forums, technical working groups; formulation and maintenance of the sector skills strategy
Membership Services & Fee Structure
Members can select the most suitable membership service package choosing between two options: Platinum (all inclusive) and Gold.
Companies with less than 200 employees pay 60% of the listed fee while those with more than 200 employees pay the full advertised fee.
Gold Membership option allows members to engage with non-included services on a pay-as-you-use basis. Each of these additional services will be quoted on request.
Fees are payable in full, annually in advance, with the membership term running from 1 April to 31 March.
Members joining after the 1st April in any given year will have fee’s charged at a prorated amount based on the number of remaining months in the membership year.
BPESA Member code of conduct
BPESA members uphold a code of conduct, committing to:
- Conduct business ethically and in compliance with all the relevant laws and regulations of South Africa
- Uphold standards of business practice that would reasonably be regarded as acceptable and that will not bring BPESA or its members and stakeholders into disrepute
- Treat employees, clients, customers, partners, and suppliers fairly
- Not act in any way that is prejudiced to others based on their culture, race, age, gender, nationality
- Act with integrity in all dealings with BPESA at all times
- Promote practices and behaviours that will enhance the economic and social development of the business sectors that BPESA represents
- Contribute to the growth and developmental goals of BPESA
Our Current Members
Frequently asked Questions
Please visit our member directory to confirm if your company is a current BPESA member.
An Operator is classified as a BPO provider, and a Vendor is classified as an entity providing a service/s to an operator.
The BPESA membership is open to all companies operating both inside & outside of the BPO/contact centre sector, both locally and internationally. The only requirement for membership is to pledge to uphold the BPESA member code of conduct.
Our membership cycle runs for a period of 12 months from 01 April to 31 March of the following year.
The BPESA membership is a company membership aimed at adding value to companies directly and indirectly operating inside & outside of the BPO/contact centre sector, and does not offer individual membership.
For any membership queries, or to become a member, please email firstname.lastname@example.org