Our Membership program has been constructed after detailed analysis of international best practice for industry associations in the contact centre/BPO industry.
Membership was created out of a need to consolidate the Western Cape contact centre/BPO sector through a powerful unified industry body. BPESA Western Cape is the only industry body for this sector backed and funded by the Provincial Government of the Western Cape and the City of Cape Town. We, therefore, offer companies an opportunity to be represented by a single body with a united voice.
Our Current Members
Frequently asked Questions
Please visit our member directory to confirm if your company is a current BPESA member.
An Operator is classified as a BPO provider, and a Vendor is classified as an entity providing a service/s to an operator.
There are no prescribed requirements to join the BPESA membership network. The BPESA membership is open to all companies operating both inside & outside of the BPO/contact centre sector, both locally and internationally.
Our membership cycle runs for a period of 12 months from 01 April to 31 March of the following year.
The BPESA membership is a company membership aimed at adding value to companies directly and indirectly operating inside & outside of the BPO/contact centre sector, and does not offer individual membership.
For any membership queries, or to become a member, please email firstname.lastname@example.org