BPESA 2014 Awards Dinner

Membership Overview

Our Membership program has been constructed after detailed analysis of international best practice for industry associations in the contact centre/BPO industry. Membership was created out of a need to consolidate the Western Cape contact centre/BPO sector through a powerful unified industry body. BPESA Western Cape is the only industry body for this sector backed and funded by the Provincial Government of the Western Cape and the City of Cape Town. We, therefore, offer companies an opportunity to be represented by a single body with a united voice. To download a pdf of membership benefits, click here.

Membership Benefits


Skills Academy/Access to Talent Pool

BPESA, in partnership with industry, is in the process of rolling out a virtual skills academy to give training providers and users of their services a platform to engage on skills and development requirements across all levels of the BPO sector. Industry competency standards and curricula are also in development to provide guidance for skills programme and qualification design. The Skills Portal aims to provide an environment that ensures continuous learning through credible service providers.


The BPESA gamification initiative will help in promoting career awareness, highlighting job opportunities and providing a platform for learners to market themselves to prospective employers. The aim of the project is to use game mechanics to engage with our talent pool in a fun and enjoyable learning environment while helping contribute to the creation of a sustainable talent pool.

Online Team Leader Assessments

An online assessment tool is available to industry for the assessment of current Team Leader competency in relation to current industry standards and according to international best practice.

Online Workforce Management Tool

An online management tool to assist organisations with the management of their complete workforce lifecycle. This tool serves to support organisations providing key insights on workforce performance.


B2B Networking

Members will have access to a large network of targeted industry contacts.

Website Presence

Online listing of your company details in our member directory

Newsletter Content Contribution

The BPESA Newsletter is a quarterly newsletter distributed to over 5,000 (local and international) stakeholders. As a member you are encouraged to submit content that is industry relevant and stimulating to our readers.

Sponsorship Opportunities

Members have first preference and / or exclusive access to our sponsorship opportunities. These opportunities provide an excellent platform for our members to promote their offering.

Speaker Opportunities

Share industry knowledge with our members and extended communities through speaker engagements at our industry and knowledge sharing events.


Access to Investor and Trade Opportunities

Opportunities to engage with investors and procurement targets at local and international conferences / events / inward missions.

Facilitating Business Linkages

We provide an enabling platform for business linkages among investors and members through continuous engagement with both local and international stakeholders.

Providing Access to Funding and Procurement Opportunities

An online system listing current trade opportunities and funding vehicles accessible to members.

Research Projects

Assist with research projects relating to industry e.g. Needs analysis within industry, salary benchmarking, technology trends, etc.

Key Indicator Report

An annual report produced by BPESA provides industry with up to date and relevant industry information relating to the BPO / Contact centre – both for domestic and international relevance.

Lobby and Facilitate

Continuous engagement with government bodies, key industry decision makers and stakeholders influencing the BPO / Contact centre industry.


Knowledge Sharing Events / Networking Sessions

Members get preference to all BPESA industry events and will enjoy discounted rates for paying events. Events cover topics such as ITC, Social Media, BPO, etc. These events serve as an excellent networking platform.


BPESA will look to host annual webinars, which will provide members with a platform to promote their company through industry related topics / key trends.

Captains of Industry Roundtables

Industry driven discussions with leading experts within the BPO / Contact centre industry. These sessions will aim is to stimulate discussion around industry development and standards.

Offshoring Summit

The BPESA Offshoring Summit will bring together 30 international BPO / Captive operators together with over 100 local stakeholders in attendance. All members will receive an industry discount on the conference fee.

Agent Events

BPESA hosts various social events during the year to engage with the agent community (sports tournaments and information sharing sessions). Members will enjoy preferential booking for all events.


BPESA Industry Awards - Gauteng

GALLERY 29th July 2015

BPESA Western Cape Awards 2014

GALLERY 6th August 2015

Membership Process

Complete the membership forms online or contact us on info@bpesa.org.za
Once we receive the forms we will process an invoice and send it through to you
Your Paid Membership status comes into effect once the invoice has been paid
You receive a letter confirming your membership button for your website and a membership certificate

Become part of the

BPESA Membership Programme