BPESA MEMBERSHIP

BPeSA membership operates at a regional level and only organizational membership is accepted.

The following organisations are eligible for BPeSA membership:

  • Any organisation participating within or servicing the BPO and Call Centre Sector;
  • Captive BPO / Call centre Centres
  • Outsource BPO / Call Centre Centres
  • Third Party Service Suppliers / Vendors supplying the captives / outsourcers

We have three categories of membership across two types – the two types are Captive BPO Centre (based on Opex) and Vendor / Outsourcer BPO Centre (based on turnover)

 

Small

Medium

Large

Captive BPO Centre

SME and NGO / Organisations with a per annum opex of less than R5 Million.  Two (2) contact points.

R5 Million – R20 Million per annum Opex.  10 contact points

R20 Million and above per annum Opex for Captive BPO Centres.  15 contact points

Vendor & Outsourcer – BPO Centre

SME and NGO / Organisations with a per annum turnover of less than R5 Million.  Two (2) contact points.

R5 Million – R20 Million per annum turnover.  10 contact points

R20 Million and above per annum turnover.  15 contact points

There are different price bands / membership fees related to each category.
 
Membership is calculated on an annual basis (12 months) for each region’s financial year and new membership is calculated on a pro-rata basis until the financial year end cycle.

BPeSA membership operates at a regional level and a separate membership application form is required per region the member would like to be involved in.   A scaling discounted rate applies for multiple regions for 2010 - 2011;

  1. One region – 100% membership fees
  2. Two regions – A 10% discount across the total membership fee’s
  3. Three or more regions – 15% discount across the total membership fee’s

 

Where a holding company signs membership the capabilities of the holding company alone and not the multiple subsidiaries will be recognized.

Membership is automatically renewed on an annual basis unless otherwise advised in writing one month prior to renewal and is subject to annual increase.