ICCCA – the answer to all Global Business Services – BPO, BPS, BPM, Shared Service and contact centre strategic and operational requirements.
ICCCA members are recognised as ‘Thought Leaders’ and, as a collective, offer a greater breadth and depth of industry knowledge that you can draw on by tapping into vast industry knowledge, coupled with well proven international, regional and local experience and expertise.
Proven Global Expertise : ICCCA members’ combined strategy, operations and technology experience across a broad range of verticals, sectors and industries enable our members to present you with a rich portfolio of references for both clients and projects.
Vast Industry Knowledge : ICCCA members subscribe to refined peer reviews and quality monitoring protocols and adhere to a strict Code of Conduct and Code of Ethics, enabling ICCCA to stand unchallenged as a premier provider of specialised, independent consulting and skills development resources and ensuring exemplary services to clients.
Recognised Professional Skills : There are a multitude of good reasons to ensure your call centre continues to evolve towards the contact centre 2021 paradigm, and ICCCA is the right organisation to ensure this happens.
Vast Experience • Specific Expertise • Industry Knowledge • Strategic Input • Advisory Skills • Consulting Services • Skills Development & Training